i think my brand new z4 is a crash repair##update##

Andrew*Debbie said:
A few comments:

BMW has first rate quality control at the factories. It is unlikely your car left the plant like that. Some amount of orange peel is normal, but not the sort of imperfections you are showing.

Minor shipping damage happens. Usually BMW or the dealer repairs these so that you can't tell. Often the repairs look better than factory and we customers never know. Chances are some of us are driving around it cars that had minor body work done before they were first sold.
Send yours back and ask them to fix it right.

If you are concerned it had major damage, have someone look at it. -- Maybe check the paint thickness?? That would be a hint if the car has had a significant respray. I'd also check that your top is watertight. Leaks could indicate slight body misalignment.

As far as I know, BMW scraps cars that have substantial shipping damage or keeps them for internal use. At least they do in the US.

I came across these way out in the back at the BMW Performance Center across the street from the North Carolina Plant. I suspect they were going to use them for training. The PC does a fair amount of training sessions.


This brand new unsold MINI had similar damage on the other side. No idea what did it. Hard to tell from this photo, but the MINI looked like a total loss to me.
44120005.jpg

Ouch!
44120004.jpg

These had to be body shop training tools. I think the other two were heading that way.
44120003.jpg
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Holly carp , i hope my Z4 did not look like one of these before it went to the body shop lol.

Cheers.
 
I'm sure its a small incident and nothing major, but it takes the shine (pun intended!) off the experience.

My dealer is less than 2 miles way, so not a problem for me, but 90 miles is a bummer....wouldn't be cheeky to push for some fuel as well, cos 180 round trip is half a tank!
 
Good luck, don't forget to report back on the outcome, as there is no real damage and its a paint issue they can't really say no, it the bumper had visible damage then it might be a different story
 
Worth documenting the whole saga including all discussions etc priceless if the issue drags on and you have to go higher
and keep all the pics together so you could create a dossier ...............if needed
Priceless example of the importance in daytime BBC1 prog Don't get done this week with Dom Littlewood and ripped off customer involving Citroen
 
Many moons ago I worked in Hamburg for a while, some of the British guy's (paint sprayers) in the same apartment block were employed by Skoda to repair cars before they even got to the dealers, so there is a chance the dealer does not even know.

Gook luck with it though :thumbsup:
 
Mine looks as if they threw the bumper at the car and it missed.

There is a larger gap at the drivers side headlight. I can put my thumb in there, can't even get my little finger in the otherside.

There is also a paint run on the bumper and when parked under those orange lights we have in the UK it really looks a different shade (I know plastic usually does but come on).

Dust nibs on 3 panels.

But guess what? My DSB 23i before it was exactly the same.

Dire build quality. Even the exhausts needed aligned as one was pointing to the ground.

It's going in next week to have a lot of work done
 
Back in 2000 I arrived to collect my brand new Audi TT to find it had the wrong interior...!!!

It should have had full leather, and instead had leather / alcantara.

They did a full seat swap with another new car and threw in a few freebies too - full tint, paint protection etc.

Always frustrating to have the new car experience tainted in some way.

I hope you get the answers and service you deserve as a new car customer.


Sent from my iPad
 
thanks very muck folks
some of you have had a similar experience and no where i am comming from and how i feel.
thanks for the sound advise and i will keep you posted on the outcome.
heres hoping it end well

Cheers
 
i have just sat and read through this topic

nothing to add other than i feel for you, your new car experience as been spoiled
 
Dave1971 said:
Many moons ago I worked in Hamburg for a while, some of the British guy's (paint sprayers) in the same apartment block were employed by Skoda to repair cars before they even got to the dealers, so there is a chance the dealer does not even know.

Gook luck with it though :thumbsup:
Click to expand...

I'm pretty certain from reading about this last year that any damage in transit that is repaired before it gets to the dealer (i.e. damaged when unloading from boat etc) is on a report that goes to the dealer, hence why they must tell you if you specifically ask. It clearly is not right, so must've occurred somewhere...and someone must've signed off the crap repair.
 
I had a Golf in 2005 brand new, about 12 moths after buying it I was washing it and noticed what looked like a wave pattern in the paint, took it to dealer who tried to polish it and didnt have any sucsess, the who side panel was re sprayed under warranty as the car had a smart repair either ar VW PDI centre in the UK or at the factory :o

My Mother proceded to write the car off in a big accident later that year :thumbsdown:
 
Ok
So they admited that there was damage on the front bumper and provided me with images of before it was painted and to b honest it was very small and the painter made more of a mess trying to fix it.
So I am glad they admited it and also glad it was not impact damage.
So BMW have agreed to replace the bumper with a factory painted new one, replace the 2 black window bars as they have slight scores in direct sunlight and detail polish the complete car as I can see some minor scores in direct sunlight.
All in all I am a lot happier and have a smile now when I think of the car, not pit marks and panels that don't line up

Thanks to everyone who posted,
Andrew.
 
Maniac said:
Good, the prior photo should make you feel a whole lot better. Shame on whomever they used for the paint job!
Click to expand...

Thats one thing, but shame on the dealership for accepting the poor repair! Cowboys the lot of them!
 
Glad you are pleased. The factory painted option sounds good as that at least prevents any issue with paint in the future.
 
Good result.

I was going to post and say damage in transit can happen (and from what I understand is fairly common) and shouldn't be a big deal: it's how the repair is handled that IS the big deal. At least it's getting sorted now - I'd not be happy spending £££££ on a brand new car and it being anything other than perfect.
 
Good result , BMW come with 2 year paint guarantee I think and 3 or 5 on corrosion




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