Z4-Forum INSURANCE scheme with CHRIS KNOTT :: 0800 917 2274
- Thread starter ChrisKnottIns
- Start date
nickoneone
Member
I live in manchester work in liverpool visit oldham to see my granny and am looking for a house in stockport.....I guess I can have a chris knot insurance policy?
ChrisKnottIns
Active member
Explanation of phone system changes
to improve call handling.
Just to let you know that we’ll shortly be improving our phone system so that you’ll find out sooner if all our operators are busy. This rarely happens now as we've added more staff but this is for the odd occasions when it may do.
At the moment, if the whole quoting team is engaged, customers get through to a receptionist who takes down a phone number and we call the customer back. The downside is that, when we ring back, it’s either not convenient for them to talk or we get voicemail.
So to improve things and increase your chances of getting through to us first time, we’ll no longer take down numbers for call-backs. Rather than keeping you holding, we’ll tell you earlier that we’re busy and ask you to call back when it’s most convenient to you.
That’ll save your time and your phone bill (unless you’re already saving by using our 0800 number) and we’ll be able to handle more calls first time round because we won’t have quote staff tied up ringing other customers back.
We’ll monitor how well it works over the coming weeks and make any changes as necessary.
to improve call handling.
Just to let you know that we’ll shortly be improving our phone system so that you’ll find out sooner if all our operators are busy. This rarely happens now as we've added more staff but this is for the odd occasions when it may do.
At the moment, if the whole quoting team is engaged, customers get through to a receptionist who takes down a phone number and we call the customer back. The downside is that, when we ring back, it’s either not convenient for them to talk or we get voicemail.
So to improve things and increase your chances of getting through to us first time, we’ll no longer take down numbers for call-backs. Rather than keeping you holding, we’ll tell you earlier that we’re busy and ask you to call back when it’s most convenient to you.
That’ll save your time and your phone bill (unless you’re already saving by using our 0800 number) and we’ll be able to handle more calls first time round because we won’t have quote staff tied up ringing other customers back.
We’ll monitor how well it works over the coming weeks and make any changes as necessary.
ChrisKnottIns
Active member
Just as a matter of interest, when I look at the number of people who have called us from this forum and compare that to the number of forum users, it is quite a low percentage.
I realise that some people don't meet the criteria but we have broken records quite often this year in terms of income showing that this scheme is successful when people do ring us. In fact, we're on target for it being one of the best years we've ever had in 26 years of trading.
My question is why aren't more people calling us on here? Just curious!
I realise that some people don't meet the criteria but we have broken records quite often this year in terms of income showing that this scheme is successful when people do ring us. In fact, we're on target for it being one of the best years we've ever had in 26 years of trading.
My question is why aren't more people calling us on here? Just curious!
Liverpool
ChrisKnottIns
Active member
Please don't forget to ring us for a quote if your car insurance is due within the next 21 days.
You may have waited all year and now is the time!
Don't forget to mention that you were recommended by this forum.
Our number is 0800 917 2274 or if ringing by mobile, 01580 752961.
Just to let you know also that apart from the usual Bank Holiday closures, we will be shut on Christmas Eve & New Year's Eve.
Normal opening hours are –
Monday-Friday 9am-5pm
Saturday 9am-noon (skeleton staff)
(There is a 24 hour claims helpline)
You may have waited all year and now is the time!
Don't forget to mention that you were recommended by this forum.
Our number is 0800 917 2274 or if ringing by mobile, 01580 752961.
Just to let you know also that apart from the usual Bank Holiday closures, we will be shut on Christmas Eve & New Year's Eve.
Normal opening hours are –
Monday-Friday 9am-5pm
Saturday 9am-noon (skeleton staff)
(There is a 24 hour claims helpline)
Why arent people calling?
I think that there is actually quite a high % outside your criteria - lots of 20 somethings early 30's
i need to renew in Jan. 30 yr old, 13 yrs no claims, good post code but my car prior to the z4 knocks me out....... only had the Z4 9 months
I think that there is actually quite a high % outside your criteria - lots of 20 somethings early 30's
i need to renew in Jan. 30 yr old, 13 yrs no claims, good post code but my car prior to the z4 knocks me out....... only had the Z4 9 months
Ive just called to try and get insured on my new Z4. I believe i meet all the criteria, but the office was closed! just an answerphone message at 4.15pm!
ChrisKnottIns
Active member
sideshowbob said:
Hi
Sorry, we had our works do yesterday so the office was closed! Back to normal today!
ChrisKnottIns
Active member
Hi
Just to let you know I'm taking a (well-earned?!) rest over Christmas!
From today, I am only in on 23/12 but then off till 4/1/10 so won't be able to answer insurance-related questions on here till then.
Of course, the office will still be open each day except the 'Bank Holidays', Christmas Eve, New Years Eve, Saturday afternoons & Sundays – 0800 917 2274 or 01580 752961 if ringing by mobile.
The claims department is manned 24 hours a day and the claims helpline number can be found on your Certificate of Insurance & policy booklet.
Have a good Christmas and a peaceful New Year.
Just to let you know I'm taking a (well-earned?!) rest over Christmas!
From today, I am only in on 23/12 but then off till 4/1/10 so won't be able to answer insurance-related questions on here till then.
Of course, the office will still be open each day except the 'Bank Holidays', Christmas Eve, New Years Eve, Saturday afternoons & Sundays – 0800 917 2274 or 01580 752961 if ringing by mobile.
The claims department is manned 24 hours a day and the claims helpline number can be found on your Certificate of Insurance & policy booklet.
Have a good Christmas and a peaceful New Year.
have had my z for about 8 months, had a 1999 5 series for about a year have 2 claims through insuring a car i bought my daughter 05 and 06 one car rightoff not at fault and other vandalised paint work £1800, would have two named drivers wife and son have 5+ ncb would i be insurable, 04 plate 2.5i se
ChrisKnottIns
Active member
wulliet said:
Worth a call but maybe use the email facility - http://www.z4-forum.com/forum/viewtopic.php?f=22&t=14271
ChrisKnottIns
Active member
Hi
The phones were quite busy today due to it being the first day back at work for many people so if you couldn't get through then things should be a tad quieter tomorrow!
If your car insurance or breakdown renewal is due in January, then please feel free to ring us on 0800 917 2274 or 01580 752961.
Please ensure you quote the club name and reference number found in my signature!
The phones were quite busy today due to it being the first day back at work for many people so if you couldn't get through then things should be a tad quieter tomorrow!
If your car insurance or breakdown renewal is due in January, then please feel free to ring us on 0800 917 2274 or 01580 752961.
Please ensure you quote the club name and reference number found in my signature!
ChrisKnottIns
Active member
Hi
As with most people, we have been affected by the snow but most of our staff are in now though it took some time. We are due more snow in our location in the next few days but as half our staff are fairly local anyway, this shouldn't be a problem.
I'll let you know however if there are any significant changes re staffing!
UPDATE - JUST BEEN TOLD WE ARE SHUTTING AT 3.30PM TODAY - WEDNESDAY 6TH JANUARY!
As with most people, we have been affected by the snow but most of our staff are in now though it took some time. We are due more snow in our location in the next few days but as half our staff are fairly local anyway, this shouldn't be a problem.
I'll let you know however if there are any significant changes re staffing!
UPDATE - JUST BEEN TOLD WE ARE SHUTTING AT 3.30PM TODAY - WEDNESDAY 6TH JANUARY!
ChrisKnottIns
Active member
speedski said:And you're closed today too (can't blame you as I'm working from home...) but a bit anoyign as I just had a hefty renewal drop through the mail
Will try you again tomorrow...
Yes, it started snowing at 11am so the office closed because the roads were already lethal around here!
Back to normal today!
ChrisKnottIns
Active member
Hi
Please don't forget to ring us if your insurance is due in February - 0800 917 2274 or 01580 752961.
Things are back to normal here after the snow! Sorry for any disruption though we are moving to a town in March where half the staff live anyway so we shouldn't encounter the difficulties we had getting into here earlier this month!
Please don't forget to ring us if your insurance is due in February - 0800 917 2274 or 01580 752961.
Things are back to normal here after the snow! Sorry for any disruption though we are moving to a town in March where half the staff live anyway so we shouldn't encounter the difficulties we had getting into here earlier this month!
ChrisKnottIns
Active member
sp3ctre said:Tim@ChrisKnott said:
LOL, glad to hear it... am sure some tech-head on one of the forums could sort you out with a nice Voice over IP system so your staff could work from home if they couldn't get to the office
Alas, that only applies to me - i have to!