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Anonymous
Guest
Tim: Thats a risk yes, but due to the majority of people on here not having problems, I'm inclined to think a replacement wouldn't leak, and I have lost confidence in it now, due to the FACT they are just guessing at solutions. I typed fact in capitals to emphasise my thoughts that they are just...guessing!
Dont forget, my leak isn't just a few drips like you had...you saw my video right? My leak is much more.
Maniac: True, but take Carol's experience. She didn't order PDC, but then agreed that as compensation for lack of hill start. The dealer fecked that up and she would've with hindsight, been happy to have the bumpers replaced and taken the £350 the dealer got from BMW. They then decided to replace her car for one with PDC. Surely replacing the bumpers etc would've been cheaper, and the dealer would be looking for the cheapest option.
I cant understand why some people have had replacement cars with auto boxes, some have had thousands in cash and some have had just £350. The difference is ridiculous. From what I can work out, BMW seem to give a min of £350 and anything else is extra...but who from? I cant see the dealer stumping it up?
Dont forget, my leak isn't just a few drips like you had...you saw my video right? My leak is much more.
Maniac: True, but take Carol's experience. She didn't order PDC, but then agreed that as compensation for lack of hill start. The dealer fecked that up and she would've with hindsight, been happy to have the bumpers replaced and taken the £350 the dealer got from BMW. They then decided to replace her car for one with PDC. Surely replacing the bumpers etc would've been cheaper, and the dealer would be looking for the cheapest option.
I cant understand why some people have had replacement cars with auto boxes, some have had thousands in cash and some have had just £350. The difference is ridiculous. From what I can work out, BMW seem to give a min of £350 and anything else is extra...but who from? I cant see the dealer stumping it up?
kevinmarkwhite said:
It would be interesting to know how many on here have a leaky E89 even if its just the odd drip. I would hate you having to take a replacement Zed back
but good luck anyways 
If I was pushing for a replacement I would seriously be looking at the 135i M which is similar in Price to our Zeds, downside is you wouldn't get the big discount we had.
To be honest the compensation farce was a bit disgusting, very unfair and should not have been given out simply because some owners complained whereas if it didn't bother other owners they received nothing. If it was going to be fair BMW should dished out a free service to everyone who ordered during the time BMW made a song and dance on hill start being available on the 2.0.
Tim.
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Anonymous
Guest
Well apart from about 3 of us, no one else has reported any leaks. If they replaced the car, it would be a new build and if that also leaked as bad as this, then I would probably walk....
Not interested in another 1 series. At the moment, it is the Z4 that does it for me. Actually, there isn't currently another BMW that I would want. Or any other car for that matter (apart from Porsche Boxster, but never driven one).
A free service wouldn't work for those that bought the service pack! They handled it very badly, and my dealer is definately trying to brush it under the carpet and hope I will go quiet. One of his comments was "perhaps it was his salesmans product knowledge lacking." Well, technically it was, but he was going by what BMW were telling them, and even so, thats irrelevant....they still sold a feature that wasn't supplied.
Even the 116i f20 loaner I had, had hill start assist!
This Z4 has opened my eyes to just how slimy the dealers really are. Its just a shame they are less than a mile from my door, and the next closest is 50 miles away (and part of the same group) cos otherwise I would be using another dealer, simply due to this. Any company can make errors, but it is how they rectify those errors that counts. They may still come good...but at the moment I'm not impressed.
Not interested in another 1 series. At the moment, it is the Z4 that does it for me. Actually, there isn't currently another BMW that I would want. Or any other car for that matter (apart from Porsche Boxster, but never driven one).
A free service wouldn't work for those that bought the service pack! They handled it very badly, and my dealer is definately trying to brush it under the carpet and hope I will go quiet. One of his comments was "perhaps it was his salesmans product knowledge lacking." Well, technically it was, but he was going by what BMW were telling them, and even so, thats irrelevant....they still sold a feature that wasn't supplied.
Even the 116i f20 loaner I had, had hill start assist!
This Z4 has opened my eyes to just how slimy the dealers really are. Its just a shame they are less than a mile from my door, and the next closest is 50 miles away (and part of the same group) cos otherwise I would be using another dealer, simply due to this. Any company can make errors, but it is how they rectify those errors that counts. They may still come good...but at the moment I'm not impressed.
Kevin
Hell of a hike but Ocean in Paignton were always great for me purchased both cars from them and very helpful in several warranty issues
rear wipe on 120d and a new set of 108s on Z4
Never heard good vibes about the Exeter Branch from other BMW owners either
Hell of a hike but Ocean in Paignton were always great for me purchased both cars from them and very helpful in several warranty issues
rear wipe on 120d and a new set of 108s on Z4
Never heard good vibes about the Exeter Branch from other BMW owners either
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Anonymous
Guest
Yeah, all our BMW's have been from Westerly Barnstaple (same group as Exeter), except 1 which I got from Ocean in Torbay. Never used them for service, but they would be my other option, or Plymouth etc.
Barnstaple have always been ok previously. I did have some problems with them once, but I persisted and those all got sorted, although I refuse to book the car in for a Saturday morning cos I'm convinced they rush the work in order to clock off early!
I guess a day out in Torbay/Plymouth/Paignton every now and then wouldn't be so bad....
Stark: Exactly!
Barnstaple have always been ok previously. I did have some problems with them once, but I persisted and those all got sorted, although I refuse to book the car in for a Saturday morning cos I'm convinced they rush the work in order to clock off early!
I guess a day out in Torbay/Plymouth/Paignton every now and then wouldn't be so bad....
Stark: Exactly!
duncan-m-w
Member
Just to temper your enthusiasm for a new car...... While I have never complained nor had ongoing issues, I do have my concerns about leaking. Certainly, at least once when the car was pressure washed, I had some water enter the cockpit. It actually squirted onto the windscreen and dash. Have since been very delicate about pressure washing that corner now. There are also occasionally small drops inside, but I can never quite figure out if it is drops as the MRS gets in or a very minor leak. Either way, it has no impact day to day.
Anyway, you might get a new car, and particularly because you are very sensitive to the issue to it now following your ordeal, if there were any sort of leak or randrom drops on the inside, you might still not be happy. What then? That's why if you can fix your car, that feels like a pretty good option to me.
That's my 2p.
And BTW - my hill-start compensation was both BMW and Dealer funded, with the significant majority coming from BMW. Certainly was not my dealers fault, but they chipped in anyway.
Anyway, you might get a new car, and particularly because you are very sensitive to the issue to it now following your ordeal, if there were any sort of leak or randrom drops on the inside, you might still not be happy. What then? That's why if you can fix your car, that feels like a pretty good option to me.
That's my 2p.
And BTW - my hill-start compensation was both BMW and Dealer funded, with the significant majority coming from BMW. Certainly was not my dealers fault, but they chipped in anyway.
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Anonymous
Guest
This is true...if a replacement lets any water in, I might be over sensitive to it. But the odd drip seems ok - my current leak is not. I just want to have a brand new car with no problems.
ok, thats not gonna happen....I just want a brand new car with the only problems being very small. If it is only a few drips, then I'll try the gummi stuff that Tim uses, or the other thing he's got.
So far, I havent had a brand new car with no small issues with this Z4.
If I bought a new Sony TV from Currys, and within a week a fault arose, I would take it back to Currys for an instant replacement....I wouldn't have to get it repaired 5 or 6 times and then fight with Sony....ok, a car is bigger, but same principle?
I appreciate that a new car is a gamble cos it could have other issues, or leaks as well, but thats a gamble that, at this stage, I am willing to take.
Ultimately though, a replacement car is my wish....but is not for me to decide upon...that will be BMW and I dont think my dealer is going to push my corner very hard.
ok, thats not gonna happen....I just want a brand new car with the only problems being very small. If it is only a few drips, then I'll try the gummi stuff that Tim uses, or the other thing he's got.
So far, I havent had a brand new car with no small issues with this Z4.
If I bought a new Sony TV from Currys, and within a week a fault arose, I would take it back to Currys for an instant replacement....I wouldn't have to get it repaired 5 or 6 times and then fight with Sony....ok, a car is bigger, but same principle?
I appreciate that a new car is a gamble cos it could have other issues, or leaks as well, but thats a gamble that, at this stage, I am willing to take.
Ultimately though, a replacement car is my wish....but is not for me to decide upon...that will be BMW and I dont think my dealer is going to push my corner very hard.
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Anonymous
Guest
So my sub...sorry, Z, is going in tomorrow for its SIXTH visit. Tomorrow will be day 40 in the dealer. They are replacing more seals, although I dont know which ones, so they are expecting it to be with them most of the week.
Rejection:
BMW Customer Services are shite! They've literally just bounced me back to the dealer, they dont want to know.
BMW Financial services sent the dealer a form over a week ago to complete. I spoke to the DP last Tuesday and he told me it contained things like vehicle value etc...and he'd have it back with them by Friday.
Spoke to him late Friday and he hasn't done it!
Is he delaying things, or is it really a complicated form (as he tells me it is?
I cant 2nd guess him, but my suspicion is that he is delaying completing the form in the hope that the seals they fit next week fix the problem, and I then accept the car.
Whilst I can see his logic in that, I have made it clear that we want to reject the car for a replacement, regardless now of a fix, due to the hassle and loss of confidence.
Obviously, the form might be difficult and he might be trying to complete it in a way that favours me? I just don't know.
Rejection:
BMW Customer Services are shite! They've literally just bounced me back to the dealer, they dont want to know.
BMW Financial services sent the dealer a form over a week ago to complete. I spoke to the DP last Tuesday and he told me it contained things like vehicle value etc...and he'd have it back with them by Friday.
Spoke to him late Friday and he hasn't done it!
Is he delaying things, or is it really a complicated form (as he tells me it is?
I cant 2nd guess him, but my suspicion is that he is delaying completing the form in the hope that the seals they fit next week fix the problem, and I then accept the car.
Whilst I can see his logic in that, I have made it clear that we want to reject the car for a replacement, regardless now of a fix, due to the hassle and loss of confidence.
Obviously, the form might be difficult and he might be trying to complete it in a way that favours me? I just don't know.
kevinmarkwhite said:
What confuses me Kevin is why your car has been at the dealers for such a long time, really they should have replaced the seals ages ago, its not rocket science either its the roof or the seals and I would have thought replacing the seals is a few hours job. I get the feeling your dealer has took the car in and just left it there sitting around, for me in should be a days testing if it leaks then replace the offending seal, whilst I can understand your reasons for rejecting the car if new seals do the trick then techinically why should BMW replace the car? as there is nothing wrong with it? not a criticism of yourself but looking from BMWs point of view. I think what is wrong is how poor the dealer has been in sorting the problem out in the first place.
Tim.
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Anonymous
Guest
One of the reasons its been in so long is BMW wouldn't authorise the dealer to replace any seals unless the dealer could identify which one was faulty, and as they couldn't (and still cant) then BMW wouldn't authorise them to do it under warranty.
The first 3 or 4 visits were spent just guessing at things to try, from adjusting the window, replacing the tape securing one of the seals, then adjusting the seals bit by bit. One of the main delaying factors has been that they can test it for hours and days on end an it wont leak, then, say on day 4 it will leak! Its totally intermittent and random.
On the last visit, which lasted 3 weeks, the majority of that time it was sat doing nothing whilst they were waiting for a seal to come in that BMW did agree to change, then a week waiting for arrangements to goto the monsoon centre...which never happened, then waiting for more seals which BMW then authorised - and as they were on backorder, at the end of the 3rd week they let me have the car back cos they didn't know how long it would be and couldn't be arsed to get a loan Z4 from one of their other dealers.
If these seals do fix it....then fair comment, why should they change the car as it would effectively have no problem. My reasons are the unacceptable delay in getting this far - they should've ordered the seals much earlier and then changed one at a time. Apparently I only really need to give them 3 attempts, so it seems my unending patience is going against me. I dont know what other damage may have been caused (i.e. I would expect the tweeter and door speaker and window switch to be replaced, but what about electric door lock motor or window motor?). I just lost confidence in this car.
My other reason is that other people on this forum have had cars replaced for much less....i.e. some have had them replaced simply due to the hill start issue - i.e. no faults with their manual car, but they got exchanged for autos. Then look at Carols experience - there were no faults with her car, it was purely down to the dealers bad service etc. They are replacing hers for a higher spec than she ordered...they could've just replaced her bumpers.
So I dont see why I should have a car that has been stressful and disapointing and faulty for the first 4+ months of ownership when others have had replacements. If this was any other consumer item it would've been replaced at the first instance. Had they gone down the replace seals route much much earlier, then the result might have been different.
Dont forget, they still dont actually know what the problem is....it may be nothing to do with the seals, it might be something else. When they were talking about the monsoon centre I felt confident that that would produce a satisfactory reason and solution for the leak, but when that opportunity was taken away I lost confidence and decided enough was enough. Some people would've made that decision after 3 visits....some wouldn't make it even at this stage, but I did.
Even if I gave them this chance...if this doesn't fix it, how many more chances should I give them? A line has to be drawn somewhere or I could be a year down the road and saying the same thing!
The first 3 or 4 visits were spent just guessing at things to try, from adjusting the window, replacing the tape securing one of the seals, then adjusting the seals bit by bit. One of the main delaying factors has been that they can test it for hours and days on end an it wont leak, then, say on day 4 it will leak! Its totally intermittent and random.
On the last visit, which lasted 3 weeks, the majority of that time it was sat doing nothing whilst they were waiting for a seal to come in that BMW did agree to change, then a week waiting for arrangements to goto the monsoon centre...which never happened, then waiting for more seals which BMW then authorised - and as they were on backorder, at the end of the 3rd week they let me have the car back cos they didn't know how long it would be and couldn't be arsed to get a loan Z4 from one of their other dealers.
If these seals do fix it....then fair comment, why should they change the car as it would effectively have no problem. My reasons are the unacceptable delay in getting this far - they should've ordered the seals much earlier and then changed one at a time. Apparently I only really need to give them 3 attempts, so it seems my unending patience is going against me. I dont know what other damage may have been caused (i.e. I would expect the tweeter and door speaker and window switch to be replaced, but what about electric door lock motor or window motor?). I just lost confidence in this car.
My other reason is that other people on this forum have had cars replaced for much less....i.e. some have had them replaced simply due to the hill start issue - i.e. no faults with their manual car, but they got exchanged for autos. Then look at Carols experience - there were no faults with her car, it was purely down to the dealers bad service etc. They are replacing hers for a higher spec than she ordered...they could've just replaced her bumpers.
So I dont see why I should have a car that has been stressful and disapointing and faulty for the first 4+ months of ownership when others have had replacements. If this was any other consumer item it would've been replaced at the first instance. Had they gone down the replace seals route much much earlier, then the result might have been different.
Dont forget, they still dont actually know what the problem is....it may be nothing to do with the seals, it might be something else. When they were talking about the monsoon centre I felt confident that that would produce a satisfactory reason and solution for the leak, but when that opportunity was taken away I lost confidence and decided enough was enough. Some people would've made that decision after 3 visits....some wouldn't make it even at this stage, but I did.
Even if I gave them this chance...if this doesn't fix it, how many more chances should I give them? A line has to be drawn somewhere or I could be a year down the road and saying the same thing!
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Anonymous
Guest
So, I took the car in this morning and the service manager said they probably wouldn't get to look at it until tomorrow! Even though they wanted it this morning!
Today is day 40 in the dealers, and I'm still counting it, cos they wanted the car today.
On a more positive note, I had an email from the DP this afternoon to say he had returned all the info and forms to BMW that were requested. This rules out my conspiracy theory about delay tactics, so I'm feeling better about it now.
Going to phone BMW Financial Services on Wednesday to confirm they've received them and see what happens next.
Got the Iron Brew Orange 116i again....but this time only for this week (hopefully!) not 3 weeks!!!!
Today is day 40 in the dealers, and I'm still counting it, cos they wanted the car today.
On a more positive note, I had an email from the DP this afternoon to say he had returned all the info and forms to BMW that were requested. This rules out my conspiracy theory about delay tactics, so I'm feeling better about it now.
Going to phone BMW Financial Services on Wednesday to confirm they've received them and see what happens next.
Got the Iron Brew Orange 116i again....but this time only for this week (hopefully!) not 3 weeks!!!!
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Anonymous
Guest
Re-read this thread today (slow day at work!) and ironically most of what I was saying/planning in the early posts has come to fruition. I should've popped some lottery numbers in an early post!!!!
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Anonymous
Guest
Will give more details over the weekend, but my DP phoned me this afternoon to say that BMW have authorised the replacement of my car!!!!!!
No compensation for hill start, or compensation for the hassle I've had, just a like-for-like replacement.
I'm gonna phone BMW Finance on Monday and discuss further about compensation, but even if they say no, at least they saw sense and agreed to replace the car.
I also found out that despite replaceing the seals this week - that he personally assured me would cure it - the car is still leaking! So I was right.
Picking it up tomorrow and keeping it till the replacement is sorted, but I don't care about the leak now that I know I'm not keeping it!
No compensation for hill start, or compensation for the hassle I've had, just a like-for-like replacement.
I'm gonna phone BMW Finance on Monday and discuss further about compensation, but even if they say no, at least they saw sense and agreed to replace the car.
I also found out that despite replaceing the seals this week - that he personally assured me would cure it - the car is still leaking! So I was right.
Picking it up tomorrow and keeping it till the replacement is sorted, but I don't care about the leak now that I know I'm not keeping it!
