Your urgent advice please!!!

[Z4emperor]

Hi all

Last week I joined the forum joyous in the knowledge that tomorrow (7.8.15) I would be taking delivery of a new sDrive 18i. The dealer has just called me to tell me that the car I was promised (and is now registered to me) is not in fact in Rotherham as I was told, but is in Inverness and will not be uplifted until 14.8.15 meaning it will be more than a week after I was promised the car until I finally get it.

I have been in to the dealership (Sytner BMW Coventry) who are apologising profusely for not giving me the correct information and are offering me the use of their Z4 demo until mine arrives, albeit not until Saturday!! I have asked them to give me an EXACT delivery date and stick to it and also pointed out that I was helping them achieve their target by taking the car in August instead of waiting till September, but I am wondering what recourse I have if they are unable to give me an exact date, or if this date slides again?

Does anyone know where I stand on this? I don't feel I have been told the truth by the dealership and now am expected to take a car two weeks or less before the reg change. Not at all happy.

Cheers people!

 

[85genius]

Its a pretty poor show from them but the fact that they have offered you a loaner until yours is there would pretty much mitigate any losses you could argue and therefore mean you have little to no recourse.

If I was in your position I'd ask them to cover your airfare to Inverness and fuel for the journey back (not sure if they would do but worth an ask) then you get to christen the new car on a nice roadtrip

 

[Marlon]

That's a huge gaff - Rotherham to Inverness! Not sure where you stand on this, looks like you have little choice but to swallow it and wait the extra week

 

[metal licker]

I would guess that somewhere in your paper work will be a disclaimer saying that the delivery date is not set in stone
Very annoying and I would be pissed off myself but its in the country and your only getting it a week later

 

[mattwaltersz4m]

Hi all

Last week I joined the forum joyous in the knowledge that tomorrow (7.8.15) I would be taking delivery of a new sDrive 18i. The dealer has just called me to tell me that the car I was promised (and is now registered to me) is not in fact in Rotherham as I was told, but is in Inverness and will not be uplifted until 14.8.15 meaning it will be more than a week after I was promised the car until I finally get it.

I have been in to the dealership (Sytner BMW Coventry) who are apologising profusely for not giving me the correct information and are offering me the use of their Z4 demo until mine arrives, albeit not until Saturday!! I have asked them to give me an EXACT delivery date and stick to it and also pointed out that I was helping them achieve their target by taking the car in August instead of waiting till September, but I am wondering what recourse I have if they are unable to give me an exact date, or if this date slides again?

Does anyone know where I stand on this? I don't feel I have been told the truth by the dealership and now am expected to take a car two weeks or less before the reg change. Not at all happy.

Cheers people!

Wow!! These things happen not everything will go your way in life. They have said sorry and tried to put it right by giving you free use of a dealership car, I doubt they did it on purpose. Don't tell me, you want the next model up as recompense?

 

[srhutch]

If they give you a Z4 loaner then I wouldn't worry too much.

Just make sure your new car is being transported down and not driven.

 

[Z4emperor]

Hi all

Last week I joined the forum joyous in the knowledge that tomorrow (7.8.15) I would be taking delivery of a new sDrive 18i. The dealer has just called me to tell me that the car I was promised (and is now registered to me) is not in fact in Rotherham as I was told, but is in Inverness and will not be uplifted until 14.8.15 meaning it will be more than a week after I was promised the car until I finally get it.

I have been in to the dealership (Sytner BMW Coventry) who are apologising profusely for not giving me the correct information and are offering me the use of their Z4 demo until mine arrives, albeit not until Saturday!! I have asked them to give me an EXACT delivery date and stick to it and also pointed out that I was helping them achieve their target by taking the car in August instead of waiting till September, but I am wondering what recourse I have if they are unable to give me an exact date, or if this date slides again?

Does anyone know where I stand on this? I don't feel I have been told the truth by the dealership and now am expected to take a car two weeks or less before the reg change. Not at all happy.

Cheers people!

Wow!! These things happen not everything will go your way in life. They have said sorry and tried to put it right by giving you free use of a dealership car, I doubt they did it on purpose. Don't tell me, you want the next model up as recompense?

Errr...they registered the car to me last Friday 31.7.15 and tell me today that it is in fact not in Rotherham, but in Inverness. Therefore it does seem to me that they had prior knowledge of its whereabouts several days before today and chose not to inform me until after I have sorted insurance cover, taken a day's leave from work to collect etc. Yes, things like this do happen but poor communication is unacceptable. I don't really appreciate the sarcasm

 

[Z4emperor]

Thanks for the majority of your replies chaps! I guess it's a question of sticking with it and making the most of their demo car.

 

[Skinhead201]

I'd be chipping them for some extras too for the inconvenience and thrashing the living daylights out of the demo.

 

[Z4emperor]

I'd be chipping them for some extras too for the inconvenience and thrashing the living daylights out of the demo.

lol...the thought had entered my head ... especially in respect of freebies! lol

 

[AndyBeech]

Hi all

Last week I joined the forum joyous in the knowledge that tomorrow (7.8.15) I would be taking delivery of a new sDrive 18i. The dealer has just called me to tell me that the car I was promised (and is now registered to me) is not in fact in Rotherham as I was told, but is in Inverness and will not be uplifted until 14.8.15 meaning it will be more than a week after I was promised the car until I finally get it.

I have been in to the dealership (Sytner BMW Coventry) who are apologising profusely for not giving me the correct information and are offering me the use of their Z4 demo until mine arrives, albeit not until Saturday!! I have asked them to give me an EXACT delivery date and stick to it and also pointed out that I was helping them achieve their target by taking the car in August instead of waiting till September, but I am wondering what recourse I have if they are unable to give me an exact date, or if this date slides again?

Does anyone know where I stand on this? I don't feel I have been told the truth by the dealership and now am expected to take a car two weeks or less before the reg change. Not at all happy.

Cheers people!

Wow!! These things happen not everything will go your way in life. They have said sorry and tried to put it right by giving you free use of a dealership car, I doubt they did it on purpose. Don't tell me, you want the next model up as recompense?

Wonder if you'd be saying that had you just forked over a vast sum of money to be given rather poor communication in return, easy to be flippant when it's not your problem.

I'd deffo be going for some free-be's chucked in, a bit of merchandise maybe, whatever takes your fancy in consumables really within reason!

 

[Jasey]

Horse in an e-mail to the dealer principal advising how let down you feel about your experience thus far.

I did something similar when waiting on my factory build 35iS to the head of Corporate communications of BMW and eventually got another £400 to do what I wanted with

 

[mattwaltersz4m]

Hi all

Last week I joined the forum joyous in the knowledge that tomorrow (7.8.15) I would be taking delivery of a new sDrive 18i. The dealer has just called me to tell me that the car I was promised (and is now registered to me) is not in fact in Rotherham as I was told, but is in Inverness and will not be uplifted until 14.8.15 meaning it will be more than a week after I was promised the car until I finally get it.

I have been in to the dealership (Sytner BMW Coventry) who are apologising profusely for not giving me the correct information and are offering me the use of their Z4 demo until mine arrives, albeit not until Saturday!! I have asked them to give me an EXACT delivery date and stick to it and also pointed out that I was helping them achieve their target by taking the car in August instead of waiting till September, but I am wondering what recourse I have if they are unable to give me an exact date, or if this date slides again?

Does anyone know where I stand on this? I don't feel I have been told the truth by the dealership and now am expected to take a car two weeks or less before the reg change. Not at all happy.

Cheers people!

Wow!! These things happen not everything will go your way in life. They have said sorry and tried to put it right by giving you free use of a dealership car, I doubt they did it on purpose. Don't tell me, you want the next model up as recompense?

Wonder if you'd be saying that had you just forked over a vast sum of money to be given rather poor communication in return, easy to be flippant when it's not your problem.

I'd deffo be going for some free-be's chucked in, a bit of merchandise maybe, whatever takes your fancy in consumables really within reason!

Plenty of things have happened over the many years I have been buying cars, including delayed delivery, car falling off transporter, car falling off inspection ramp, car being crashed whilst out on test drive and car being stolen along with many others from the dealership! These things happen no one has died. He will still get a/his car albeit a few days late. By all means ask for a free service but jeez they have already offered up use of another car here which they didn't have to do.

 

[rhys4]

Why does it take a week to bring a car from Inverness,they should do that in a day?Make sure they are transporting the car.I would want to know why they didn't tell you this when the deal was done.

 

[AndyBeech]

Wow!! These things happen not everything will go your way in life. They have said sorry and tried to put it right by giving you free use of a dealership car, I doubt they did it on purpose. Don't tell me, you want the next model up as recompense?

Wonder if you'd be saying that had you just forked over a vast sum of money to be given rather poor communication in return, easy to be flippant when it's not your problem.

I'd deffo be going for some free-be's chucked in, a bit of merchandise maybe, whatever takes your fancy in consumables really within reason!

Plenty of things have happened over the many years I have been buying cars, including delayed delivery, car falling off transporter, car falling off inspection ramp, car being crashed whilst out on test drive and car being stolen along with many others from the dealership! These things happen no one has died. He will still get a/his car albeit a few days late. By all means ask for a free service but jeez they have already offered up use of another car here which they didn't have to do.

Don't agree to be honest, yes these things happen but it doesn't make it right, whether anyone's 'died' or not is completely out of context and nothing to do with it! I don't think the OP's complaining about the circumstance as such, more the lack of comms which cost nothing and is plain courtesy. You'd expect that as a minimum when paying a large amount of money to a marque such as BMW. If the dealer's said a car is arriving on a certain date which you plan around and then it's not going to turn up until a week later, then the least I would expect is use of another car in the meantime, not as a 'favour' or 'we didn't have to do that'. We're talking about BMW with millions of pounds worth of profit here not a back street cowboy car dealer :|

 

[mattwaltersz4m]

Don't agree to be honest, yes these things happen but it doesn't make it right, whether anyone's 'died' or not is completely out of context and nothing to do with it! I don't think the OP's complaining about the circumstance as such, more the lack of comms which cost nothing and is plain courtesy. You'd expect that as a minimum when paying a large amount of money to a marque such as BMW. If the dealer's said a car is arriving on a certain date which you plan around and then it's not going to turn up until a week later, then the least I would expect is use of another car in the meantime, not as a 'favour' or 'we didn't have to do that'. We're talking about BMW with millions of pounds worth of profit here not a back street cowboy car dealer :|

erm...you are talking about a franchise dealer not BMW directly. Anyway as I said no one has died it will be sorted, storm in a teacup. :|

 

[AndyBeech]

Well obviously, and they don't make millions of pounds net profit every year? Christ, I hope you don't work in customer service with that attitude, would you just apply the 'sorry for the delay and the lack of comms after the vast amount of dough you've spent with us, but nobody's died so relax' line to every disgruntled customer? Sure that would go down a treat.
Lol, anyway, sorry OP, not really helping now! Hope you get your car on time next attempt!

 

[mattwaltersz4m]

Well obviously, and they don't make millions of pounds net profit every year? Christ, I hope you don't work in customer service with that attitude, would you just apply the 'sorry for the delay and the lack of comms after the vast amount of dough you've spent with us, but nobody's died so relax' line to every disgruntled customer? Sure that would go down a treat.

You need to relax sailor We don't know the dealers side of things, the emperor's above story has changed a couple of times along with some conspiracy stuff about new reg etc. He has the use of their demo car which is probably an upgrade to what he has bought and might depending how he conducts himself obtain a free service or similar. All to wait an extra week for delivery, its not worth causing your ballbag to explode.

 

[fixit man]

Well obviously, and they don't make millions of pounds net profit every year? Christ, I hope you don't work in customer service with that attitude, would you just apply the 'sorry for the delay and the lack of comms after the vast amount of dough you've spent with us, but nobody's died so relax' line to every disgruntled customer? Sure that would go down a treat.

You need to relax sailor We don't know the dealers side of things, the emperor's above story has changed a couple of times along with some conspiracy stuff about new reg etc. He has the use of their demo car which is probably an upgrade to what he has bought and might depending how he conducts himself obtain a free service or similar. All to wait an extra week for delivery, its not worth causing your ballbag to explode.

classic

 

[Z4emperor]

Thanks for the replies! My main gripe is that a delivery date and time was agreed and they registered the car last Friday. I cannot see that they weren't aware the car was in Inverness at that point and had they told me on that day, I could have worked round it. They have accepted threy have given me incorrect information but in effectively witholding this information, the trust I have in them has been severely dented. I am currently waiting to hear exactly when the car will arrive and when I can collect. I will expect them to honour this without fail.

This is the most expensive car I've ever bought and expected better from BMW. It may just be another car to them but they need to realise that when a promise is made, they should keep it or at the very least, inform the customer at the earliest time if a problem has arisen instead of leaving it till the last minute.