Taz said:
the courtesy car alone must be a big factor in the repair cost, you'd think they'd crack on straight away to try ad save the cost
Don't think it's a huge factor, as it's a basic, entry-level 1.0l Vauxhall Viva. Admittedly a brand new one. But I was previously hiring a mid-level (1.6-2.0l TDI Seat Leon, Citroen DS3, Vauxhall Astra, Hyundai I30) hire car for about £100/week.
The courtesy car is on my insurance and is about a £9k car new - but I assume it will be VAT-free and offset again their profits (if not charged back totally to the insurance).
3 months of courtesy car use 'should' cost them less than £1000 - and of course, I've only actually had one for the last month as it took 2 months to sort that out.