Hi
as per the title, I bought a Stormwerks gear knob from their website on 9th October. Received an email confirming my order had been placed. They then emailed me the following day asking for my phone number....I provided it.
On Wednesday this week (18th) I emailed to ask them if there was any update on my order because at that point, and to this day, I've heard nothing from them.
No acknowledgement they received my phone number. Or that my item is being packaged or posted. Nothing.
Thankfully I paid with PayPal so cancellation and refund should be easy enough.
Has anyone used their site before and had any issues?
Is this a normal length of response from them?
It's very poor so far.
as per the title, I bought a Stormwerks gear knob from their website on 9th October. Received an email confirming my order had been placed. They then emailed me the following day asking for my phone number....I provided it.
On Wednesday this week (18th) I emailed to ask them if there was any update on my order because at that point, and to this day, I've heard nothing from them.
No acknowledgement they received my phone number. Or that my item is being packaged or posted. Nothing.
Thankfully I paid with PayPal so cancellation and refund should be easy enough.
Has anyone used their site before and had any issues?
Is this a normal length of response from them?
It's very poor so far.
).
