nightmare roof no longer working and stuck down. Continued..
- Thread starter tabbie
- Start date
Well I would challenge the Dealer Principle to provide documentary evidence that the roof motor is not covered as part of the warranty
Believe you me they are excellent at placing ALL the exclusions in the small print and if it is not there it is covered :wink:
Write recorded delivery to the DP and copy BMW UK MD
having gone over the warranty with a fine tooth comb first
Believe you me they are excellent at placing ALL the exclusions in the small print and if it is not there it is covered :wink:
Write recorded delivery to the DP and copy BMW UK MD
having gone over the warranty with a fine tooth comb first
We bought privately.
Our roof motor died, we had no warranty but did have a FBMWSH
BMWUK reimbursed me after I fitted a new motor myself.
I thought that was pretty reasonable.
I wonder if Halliwell Jones are strapped for cash?
Our roof motor died, we had no warranty but did have a FBMWSH
BMWUK reimbursed me after I fitted a new motor myself.
I thought that was pretty reasonable.
I wonder if Halliwell Jones are strapped for cash?
lacroupade
Veteran
tabbie said:
whatever their warranty says, their response is just plain bollocks from a legal perspective. As you say further down, get briefed by Trading Standards then call and ask for the dealer principal ask him to explain in detail why they won't respond (and while you're at it, tell him the entire forum is watching progress)...and make notes.
koolchris99
Active member
email tim abbot directly.
and more importantly post your problem to the BMW facebook. gets an answer fucking quickly as they dont like the few hundred thousand bmw owners thinking their cars are crap. i had a phonecall within 20 mins last time.
and more importantly post your problem to the BMW facebook. gets an answer fucking quickly as they dont like the few hundred thousand bmw owners thinking their cars are crap. i had a phonecall within 20 mins last time.
From the link in my signature which may help:
'COMPLAINING
If you have a complaint make it as quickly as possible. Identify who you are speaking to, date, time etc and follow it up in writing to the Dealer Principle straight away! Don’t spend weeks on the telephone with anonymous people. Be calm and polite (yes I’m sure you will be angry) but it’s the best way to start. Keep details of everything, take photographs of damage etc etc. If the incident cannot be resolved and you seek legal redress then your case will be so much stronger if you have retained full details and a documented history of events. Citizens advice are a good place to get quick legal advice and many will give you details of solicitors who will give you a free 30 minute consultation to assess your case. If you intend seeking legal advice then notify the dealer – this sometimes has the desired effect in quickly resolving an issue. County court is a relatively easy process and plenty of websites to advise you how to go about civil litigation.'
This has been going on since Mid January and we are now in February - should have been resolved now. For me only way now is to deal by letter as failure to respond will be criticised if you take it further (and always ask for a seven day response to your letter).
I would now write a composite letter to the dealer:
Outline date of purchase and purchase of warranty - no mentiuon of roof not being covered
Identify start of problem and lack of support/service offered
Numerous attempts to contact with no response
Vehicle not sold as fit for purpose
Request proposed action by the dealer
Once you have their response you can then determine an appropriate way forward. IMO it no use 'threatening' them with posts on webisites etc. Yes may have had a response for some people but go through the straightforward processes first. Good luck
'COMPLAINING
If you have a complaint make it as quickly as possible. Identify who you are speaking to, date, time etc and follow it up in writing to the Dealer Principle straight away! Don’t spend weeks on the telephone with anonymous people. Be calm and polite (yes I’m sure you will be angry) but it’s the best way to start. Keep details of everything, take photographs of damage etc etc. If the incident cannot be resolved and you seek legal redress then your case will be so much stronger if you have retained full details and a documented history of events. Citizens advice are a good place to get quick legal advice and many will give you details of solicitors who will give you a free 30 minute consultation to assess your case. If you intend seeking legal advice then notify the dealer – this sometimes has the desired effect in quickly resolving an issue. County court is a relatively easy process and plenty of websites to advise you how to go about civil litigation.'
This has been going on since Mid January and we are now in February - should have been resolved now. For me only way now is to deal by letter as failure to respond will be criticised if you take it further (and always ask for a seven day response to your letter).
I would now write a composite letter to the dealer:
Outline date of purchase and purchase of warranty - no mentiuon of roof not being covered
Identify start of problem and lack of support/service offered
Numerous attempts to contact with no response
Vehicle not sold as fit for purpose
Request proposed action by the dealer
Once you have their response you can then determine an appropriate way forward. IMO it no use 'threatening' them with posts on webisites etc. Yes may have had a response for some people but go through the straightforward processes first. Good luck
I am actually in my Dealer now and discussed with service advisor
He cannot believe the way you are being treated
Motor is not excluded ,there is a slightly muddy water damage ?? But since you have only had the car 4 months hardly your problem.
Also said if there was a reason they could not get it through AUC they would automatically request GW from BMW
Which on a roof motor would nearly always be supported so there is clearly something going on .I assume they supplied car
Dealer said if you wanted to bring to them they would try to sort it out for you but they are in Worthing
He cannot believe the way you are being treated
Motor is not excluded ,there is a slightly muddy water damage ?? But since you have only had the car 4 months hardly your problem.
Also said if there was a reason they could not get it through AUC they would automatically request GW from BMW
Which on a roof motor would nearly always be supported so there is clearly something going on .I assume they supplied car
Dealer said if you wanted to bring to them they would try to sort it out for you but they are in Worthing
Thanks for your help wegras and everyone elses, Have spoken to BMW UK and they were no help. Trading standards agree its not fit for purpose under the 1979 act and the used car sales controller is challenging that. Dealer principal is off sick, so now I must write and letter and send by recorded post. Great funwegras said:I am actually in my Dealer now and discussed with service advisor
He cannot believe the way you are being treated
Motor is not excluded ,there is a slightly muddy water damage ?? But since you have only had the car 4 months hardly your problem.
Also said if there was a reason they could not get it through AUC they would automatically request GW from BMW
Which on a roof motor would nearly always be supported so there is clearly something going on .I assume they supplied car
Dealer said if you wanted to bring to them they would try to sort it out for you but they are in Worthing
Huge thank you to AlanJ for his post it was a great help when writing my letter of complaint 
What are my chances of a different dealer honouring my AUC Warranty and fixing my roof motor? If Bmw give good will does this just cover the parts and not the labour? Yes wegras the mentioned dealers supplied the car and I agree there must be more to it. Thank you for any advicewegras said:I am actually in my Dealer now and discussed with service advisor
He cannot believe the way you are being treated
Motor is not excluded ,there is a slightly muddy water damage ?? But since you have only had the car 4 months hardly your problem.
Also said if there was a reason they could not get it through AUC they would automatically request GW from BMW
Which on a roof motor would nearly always be supported so there is clearly something going on .I assume they supplied car
Dealer said if you wanted to bring to them they would try to sort it out for you but they are in Worthing
I would gather evidence from here of members who have had their roof repaired under warranty (there are many) as this will useful with trading standards etc.
I would also contact another dealer if you have one close by. Don't mention your other dealer though and make sure they are not part of the same group even if the names are different.
I would also contact another dealer if you have one close by. Don't mention your other dealer though and make sure they are not part of the same group even if the names are different.
tabbie said:What are my chances of a different dealer honouring my AUC Warranty and fixing my roof motor? If Bmw give good will does this just cover the parts and not the labour? Yes wegras the mentioned dealers supplied the car and I agree there must be more to it. Thank you for any advicewegras said:I am actually in my Dealer now and discussed with service advisor
He cannot believe the way you are being treated
Motor is not excluded ,there is a slightly muddy water damage ?? But since you have only had the car 4 months hardly your problem.
Also said if there was a reason they could not get it through AUC they would automatically request GW from BMW
Which on a roof motor would nearly always be supported so there is clearly something going on .I assume they supplied car
Dealer said if you wanted to bring to them they would try to sort it out for you but they are in Worthing
My S.A. spoke to his warranty guy ,I have really reported verbatim the discussion ,could not understand what was going on with your Dealer (esp as they sold it to you )
There is a water ingress bit which is very unclear however your car cannot go from fine to fail in 4 months as a result of your ownership it was obviously on the way out when you took the car as an AUC
vehicle Cannot see they have a leg to stand on
Ps I believe the AUC is honoured anywhere within the network
lacroupade
Veteran
wegras said:tabbie said:What are my chances of a different dealer honouring my AUC Warranty and fixing my roof motor? If Bmw give good will does this just cover the parts and not the labour? Yes wegras the mentioned dealers supplied the car and I agree there must be more to it. Thank you for any advicewegras said:I am actually in my Dealer now and discussed with service advisor
He cannot believe the way you are being treated
Motor is not excluded ,there is a slightly muddy water damage ?? But since you have only had the car 4 months hardly your problem.
Also said if there was a reason they could not get it through AUC they would automatically request GW from BMW
Which on a roof motor would nearly always be supported so there is clearly something going on .I assume they supplied car
Dealer said if you wanted to bring to them they would try to sort it out for you but they are in Worthing
My S.A. spoke to his warranty guy ,I have really reported verbatim the discussion ,could not understand what was going on with your Dealer (esp as they sold it to you )
There is a water ingress bit which is very unclear however your car cannot go from fine to fail in 4 months as a result of your ownership it was obviously on the way out when you took the car as an AUC
vehicle Cannot see they have a leg to stand on
Ps I believe the AUC is honoured anywhere within the network
Which is EXACTLY what the SoG Act provisions are there to cover in respect of motor vehicles, as I'm sure TS have told you. The dealers response is totally unbelievable???
Google Citizens Advice, Sale of Goods etc.... and you'll see that if the fault develops within six months of purchase it is assumed to have existed at the time of sale, unless the dealer can prove otherwise....then print some of them off and stuff them up the SMs nose. Sideways.
quick update had the dealers in question ring me today with the offer of covering 50% of the costs of the roof repair. Which I refused,he then came back with they would like to investigate my roof problem further (bearing in mind they have already had my zed for nearly a week previously) and then come to a arrangement over the costs. What a joke just fix my zed :thumbsdown: