Nightmare buying experience but glad I've got a Z4

R

R_McC

Member
 Central Scotland
Just got my first Z4 but had a nightmare buying experience.

I thought as I was buying from a BMW garage I'd get decent service but basically got treated like I was an inconvenience.

Anyway the car has made it all worth it. 55 plate with 25k on the clock in silver. Absolutely loving it.

The nightmare continues though as the tax is up at the end of the month and no v5 or new keepers part was given to me and no one from the garage will phone me back or answer emails to let me know why I have no v5 yet.

Also was trying to purchase some clear side repeaters and the company tried to rip me off by not supplying badges although they said they were included and then trying to charge me more for them.

Hopefully ownership of the Z4 gets easier soon
 
Hi and welcome along!!

Sorry to hear about your bad experience but once everything is sorted you will love your new car :driving:

Ps did anyone mention :D

:worthless:
 
Yeh sorry, will get the pics up once I've sorted out a photo bucket account and it stops raining :oops:
 
Hi & welcome :)

hopefully you will get your issues sorted out soon :wink: and if you are not happy with the side repeaters from M Style send them back and ask for a refund.
 
Hi and Welcome! Which dealer was it that gave you the grief? I assume it was one close to you in Central Scotland. I've heard bad bad reports about a couple of the ones around here.
Am sure it'll all be forgotten about once you get out in it a few times though :thumbsup: :driving:
 
It was eastern BMW near edinburgh airport. Actually ended up speaking to the owner who promised me he would sort out all my issues but still the same problems of no returned phone calls or emails. If the car wasn't so good I would be more annoyed. May have to stop driving if a v5 doesnt come through in the post soon so I can renew my tax.

The side repeaters are getting returned to Mstyle. Just need someone who speaks German to translate the german eBay site now so I can get others.
 
The emblems are actually not standard as part of the side repeaters, that is a separate order ...
 
Yeh I was aware of that after reading a few posts on here but I did email and ask before the purchase and they confirmed the emblems were complete.
 
Sorry to hear about your experience, but the V5 issue - did you not ask to see the V5 before your purchase? I would go to the garage if possible and insist on it being sorted out. If you are forced to take your vehicle off the road because of their lack of attention to detail then a degree of compensation is in order I feel.
 
R_McC said:
The side repeaters are getting returned to Mstyle. Just need someone who speaks German to translate the german eBay site now so I can get others.
Click to expand...

see your other post with translation :)
 
R_McC said:
Just got my first Z4 but had a nightmare buying experience.

I thought as I was buying from a BMW garage I'd get decent service but basically got treated like I was an inconvenience.

Anyway the car has made it all worth it. 55 plate with 25k on the clock in silver. Absolutely loving it.

The nightmare continues though as the tax is up at the end of the month and no v5 or new keepers part was given to me and no one from the garage will phone me back or answer emails to let me know why I have no v5 yet.
Click to expand...

Im sorry, but i cant believe that you went ahead and bought a car from this dealer after how you said you were treated.

Also, shouldnt new road tax be put on the vehicle before collection when buying auc?
 
I'm sitting in said dealer as we speak , sorry to hear about your experience

I kind of get the impression that eastern only want to sell brand new tbh..


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I am here: http://maps.google.com/maps?ll=55.941357,-3.408860
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As I said I would have walked away had the car not been mint and low mileage. And the fact that they wouldn't return my deposit when asked. Apparently not new road tax it only had just over a month to go on it.

The guy I was dealing with couldn't have been nicer to my face but When not there I couldnt get in touch with him at all and no one else would deal with me.
 
I had dealings with the same garage a while ago when I enquired about an M they had for sale. The manager was rude and alluded that I had lied about my vehicles history...

Im not one for tact so I told him if the M was selling for a bag of whatits I wouldn't buy it as they were unprofessional and he was a bell end (I was a bit more polite)

When BMW rang to do their customer service follow up I gave her the full details. Toss pots!

Nice car BTW :thumbsup:
 
Car is lovely, and the wheels are pretty unique to I think. Shame about your experience... TBH I wouldn't have taken the car without the v5 and new tax... Or £270 knocked off the price :)
 
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