xenomorph1
Member
Pooltee said:
Thanks for that , im having a service done at the same time as its due now .
What exactly should they check when they fit the new turbo ? Surely.they will know to do this tho yeah?
New turbo
- Thread starter xenomorph1
- Start date
Thanks for that , im having a service done at the same time as its due now .
What exactly should they check when they fit the new turbo ? Surely.they will know to do this tho yeah?
Any good mechanic will know what to look for, but it may be worth having an oil flow rate test done before the turbo comes off. This is a basic, if not a bit of a fiddly test to see how much oil passes through the turbo at a given rpm.
This test will highlight any restrictions or issues with the oil flow to the turbo. The garage should be able to obtain the relevant data for the measurements.
I will be surprised if nothing else is found, to explain why the turbo failed. I personally don’t feel that it is a result of your remap, but as others have said because you had it applied so soon after ownership it is difficult to say for certain.
How does the service history look for the car? Have the services been carried out at reputable garages? Do any of the invoices detail the grade of oil that was used, give any indication as to the quantity of oil replaced etc?
Does anything else seem abnormal with the engine or was it all running well prior to the turbo developing a whine?
It would be interesting to see the quality of the oil that comes out of the engine along with its condition. Given the mileage of the car, and the fact it has seen previous serving, I would expect the oil to still look fairly fresh.
All being said there is a very slim chance that you had a turbo with an underlying fault from day one, but given the technicals of a turbo and the QC that is involved with them this is very unlikely.
This test will highlight any restrictions or issues with the oil flow to the turbo. The garage should be able to obtain the relevant data for the measurements.
I will be surprised if nothing else is found, to explain why the turbo failed. I personally don’t feel that it is a result of your remap, but as others have said because you had it applied so soon after ownership it is difficult to say for certain.
How does the service history look for the car? Have the services been carried out at reputable garages? Do any of the invoices detail the grade of oil that was used, give any indication as to the quantity of oil replaced etc?
Does anything else seem abnormal with the engine or was it all running well prior to the turbo developing a whine?
It would be interesting to see the quality of the oil that comes out of the engine along with its condition. Given the mileage of the car, and the fact it has seen previous serving, I would expect the oil to still look fairly fresh.
All being said there is a very slim chance that you had a turbo with an underlying fault from day one, but given the technicals of a turbo and the QC that is involved with them this is very unlikely.
xenomorph1
Member
Pooltee said:
Bmw were happy with what was used previously in previous services , and the car was perfectly fine before the remap was done .
Surely I’ll get warranty with the newly fitted turbo , but yes I’ll make sure everything is checked to make sure this doesn’t occur again
You will indeed get a warranty with your new turbo, however it will most definitely not be w no quibble one, and if the turbo was to fail again within the warranty period, it would be subject to a manufactures inspection before any decision is granted. This will leave you in one of two positions.
1) leave the car dismantled with the garage until a decision has been made.
2) purchase another new turbo and hope the manufacture accepts liability.
I can 100% tell you this much though. Manufactures very rarely accept warranty claims on a component such as a turbo, as there is 99% of the time an underlying issue that causes the failure.
If you find yourself in this position again then that said issue has not been found, and no end of turbos will fix your car until that fault has been rectified.
I will keep everything crossed that yours is an easy fix and you can get on with enjoying ownership of the car.
1) leave the car dismantled with the garage until a decision has been made.
2) purchase another new turbo and hope the manufacture accepts liability.
I can 100% tell you this much though. Manufactures very rarely accept warranty claims on a component such as a turbo, as there is 99% of the time an underlying issue that causes the failure.
If you find yourself in this position again then that said issue has not been found, and no end of turbos will fix your car until that fault has been rectified.
I will keep everything crossed that yours is an easy fix and you can get on with enjoying ownership of the car.
xenomorph1
Member
Pooltee said:
Thanks for the advice
xenomorph1
Member
Breaking news !!!!
Remap company has decided to pay for my new turbo after receiving 2 diagnostics .
Remap company has decided to pay for my new turbo after receiving 2 diagnostics .
Attleborough, Norfolk
xenomorph1
Member
I know !!! enuff_zed said:
Pleasantly surprised they’re coughing up for this.I thought you had little to no chance of them covering it.
Good customer service IMO
I was curious about this from the start but didn’t want to ask until you got a resolution but out of interest did they get you to sign a disclaimer on not being responsible for other parts failures after the remap or do the actually offer some type of warranty on associated parts?
Good customer service IMO
I was curious about this from the start but didn’t want to ask until you got a resolution but out of interest did they get you to sign a disclaimer on not being responsible for other parts failures after the remap or do the actually offer some type of warranty on associated parts?
xenomorph1
Member
No mate, nothing at all to sign . They obviously don't want any bad publicity , so decided it was best to just get it sorted .Argyll Andy said:
Fair play to them , they obviously get people trying it on a lot , thats why they asked for 2 diagnostics, which I gave them . I just so relieved its getting sorted .
I dont really want to name them now as they have come through , it wouldn't be fair tbh
xenomorph1 said:No mate, nothing at all to sign . They obviously don't want any bad publicity , so decided it was best to just get it sorted .Argyll Andy said:
Fair play to them , they obviously get people trying it on a lot , thats why they asked for 2 diagnostics, which I gave them . I just so relieved its getting sorted .
I dont really want to name them now as they have come through , it wouldn't be fair tbh
On the contrary, I'd say it shows them in a good light being they came through and provided a solution for you, this is not a name and shame its giving members a bit of a choice knowing if there's issues they would come through for the customer provided they had the correct evidence
Yep we need to know who the remap guy is, i am surprised they managed to overboost you because 'apparently' all remaps are the same............ According to some people anyways...mr.tourette said:xenomorph1 said:No mate, nothing at all to sign . They obviously don't want any bad publicity , so decided it was best to just get it sorted .Argyll Andy said:
Fair play to them , they obviously get people trying it on a lot , thats why they asked for 2 diagnostics, which I gave them . I just so relieved its getting sorted .
I dont really want to name them now as they have come through , it wouldn't be fair tbh
On the contrary, I'd say it shows them in a good light being they came through and provided a solution for you, this is not a name and shame its giving members a bit of a choice knowing if there's issues they would come through for the customer provided they had the correct evidence
Well if they have come through and sorted out the problem you wouldn't be naming and shaming them by announcing what company you used but you would in fact being giving them a good recommendation as more people are likely to use them knowing that they will sort out any problems should they arise.
Danglesberries
Member
Obviously!enuff_zed said:
Danglesberries said:Obviously!enuff_zed said:
Why 'obviously'? There is no evidence that they've said, 'oh yes, this is the issue, we'll fix it', simply that they've agreed to settle with the OP.
I would not go there myself purely on those grounds as who can say it wouldn't happen again.
Therefore, my initial comment still stands (regardless of any head-banging), that at this point in time the OP could only give them a good recommendation for settling his problem.
It would require a better explanation of what they found and how they have mitigated against that occurring again in the future before a full recommendation could be given.
enuff_zed said:Danglesberries said:Obviously!enuff_zed said:
Why 'obviously'? There is no evidence that they've said, 'oh yes, this is the issue, we'll fix it', simply that they've agreed to settle with the OP.
I would not go there myself purely on those grounds as who can say it wouldn't happen again.
Therefore, my initial comment still stands (regardless of any head-banging), that at this point in time the OP could only give them a good recommendation for settling his problem.
It would require a better explanation of what they found and how they have mitigated against that occurring again in the future before a full recommendation could be given.
Exactly the point I was trying to put across earlier. The issue here isn’t the fact the OP has a faulty turbo, the problem is why has he got a faulty turbo.
Through all the turbos you want at the car. The the original cause of failure isn’t addressed, those new turbos will just keep on coming.