Thanks Udspie,
Yeah, had it been someone I didn't know, I would most likely of waded in. With your son, well what do you do.
Reluctantly now looking for a replacement, assuming they do write it off. Already started asking me lots of silly questions, can't help feeling they're just trying to find ways to potentially pay me less, but probably just me being paranoid after a tough couple of days.
Just for extra salt in the wound, have only had her two months and, have paid out another approx £900 during this time getting her tip top