Inspection 2 nightmares

I

Izice

Member
Booked my car in for inspection 2 at local BMW dealer.

They didn't really inspire me with confidence as i have history at this particular garage. During a service for a 330ci m sport i filled the scooshers to the top couldn't get another drop in and drove to service without using.Got charged for 2 litres of window scoosher fluid on my service...thieving sods.

Anyways, car was with them for a total of just over two weeks for a 6 hour job. The reason being was they couldn't source a rocker cover gasket ( which i sourced in 2 phone calls) and that this was on back order from Germany. Over two weeks later i got a phone call saying the car was ready. This is when the alarms started going off in my head. During this timescale i was told day after day the rocker gasket would be arriving, eventually they say the parcel was lost in the post.

During the final collection I requested the pre and post valve clearance measurements. They said they measured the clearances and as requested showed me a bit of paper with the measurements. They never did any adjustments because the clearance fell within the range. I explained to them that the whole point of this operation is to optimise the engine performance by adjusting to the optimum setting i.e in the middle of the range. I was then told no BMW garage would adjust the clearance if they fell within the range. I may be wrong but surely this is bullshit....?

The really worrying thing leading from this is prior to picking up the car they said the ordered rocker gasket seal was lost in the post. Doubts of whether they even measured the clearances were ignited as i couldn't smell any sealant etc in engine bay. I believe they just wanted closure and blagged me.

On top of this my service indicator book wasn't updated and my on board service indicator light wasn't reset. When the service indicator light was reset it showed Inspection service due. Now here's another thing, i just got an Inspection 2 service at 32,500 miles. I now believe the service due was an oil service and the Inspection 2 service was due 15,000 miles later as indicated. The garage advised me that the pattern followed is oil service....inspection1....oil service.....then inspection2. The service indicator light prior to the garage taking it in said service due 2500 miles (not inspection) I tried to explain that the service required in determined by fuel consumption and that future buyers of my car are going to think the car was driven hard all the time to warrant such an early Inspection of which they advised to do. I may be wrong?

Overall i wasn't too impressed with the experience and had to pay £1100 for the pleasure. Any advise would be appreciated as i'm really not too sure i've been right.
 
why go back to a garage that you already had prior warning bells on??

if the valve specs are within tolerance they will not be adjusted.
 
Seems they've made a complete cock of many aspects of what should have been a premium experience.

I'd ask as a minimum that they sort your service interval on the OBC.

Re the valve clearances, I think beesub is right, they won't adjust unless out of tolerance


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Sucks mate. Get a good Indy on side from now on. Main dealers are flawed in many ways...
Stevo
 
Beedub ...The reason i went there after previous rip off experience was because i had a flat rear Tyre on a Sunday and was the only place within the range. As the tyre was losing pressure when i parked on my drive way i had a pressurised drive to garage as the air was hissing out parked it there just as it was totally flat. I didn't want to use the gunk decided to leave it with them to sort x2 rears. Whilst it was there i decided to take the gamble and get the service done...which i reckon should have been an oil service. I knew it was a risk but i gave them a second chance.

Adamski...They managed to sort my OBC in the end and got them to stamp my book.

Stevo...will be looking to source a good Indy that takes pride in their work rather some sloppy couldn't care less stealer.
 
Beedub said:
if the valve specs are within tolerance they will not be adjusted.
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Agreed. Unless you find a specialist who agreed to bring everything to the middle, most everyone will just do nothing if the specs are within tolerance ranges.

The dealer is correct, however, on the service interval pattern (pattern followed is oil service....inspection1....oil service.....then inspection2). If you reset the service indicator early, then all subsequent intervals will adjust accordingly since, as you know, each interval is monitored by fuel consumption and not specific mileage range. Therefore, your inspection 2 will come in approximately 2500 miles earlier. This is the reason why I don't reset my indicator whenever I do my annual oil changes since I only drive about 6k miles per year (I use it mostly to remind me of inspections).
 
They said none needed doing? Is that normal?

Mine needed some at 42k. Just been done by my trusted Indy. Do you think they actually did it?

Jimmy on here had issues after his BMW Ins 2, but it was a while after!
 
CornishRob said:
They said none needed doing? Is that normal?

Mine needed some at 42k. Just been done by my trusted Indy. Do you think they actually did it?

Jimmy on here had issues after his BMW Ins 2, but it was a while after!
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its very normal.
 
I'd be annoyed if an oil service was due and an inspection II was undertaken under advice from the garage.

As people have said I wouldn't take it back to a garage I didn't have a good experience with and £1100 is very expensive next time use an Indy £650-£750 or check on maindealerdiscount.com :)
 
I am getting my inspection 2 service next week. By my local main dealer. You didn't say which main dealer this was. Now I'm worried it may be the same dealer. Who are they or at least say they are not in Northampton?

While I'm worrying, we're there any specific things I should be getting checked? I think recall a thread referring to "engine top mounting bolts" needing to be checked? Is it normal for the servicing garage to give you the noted valve clearances after the service, or do you have to ask for these in advance?
 
Logan said:
I am getting my inspection 2 service next week. By my local main dealer. You didn't say which main dealer this was. Now I'm worried it may be the same dealer. Who are they or at least say they are not in Northampton?

While I'm worrying, we're there any specific things I should be getting checked? I think recall a thread referring to "engine top mounting bolts" needing to be checked? Is it normal for the servicing garage to give you the noted valve clearances after the service, or do you have to ask for these in advance?
Click to expand...


Don't worry bud not Northampton.

Just make sure you get evidence of valve clearance measurements (BMW have a specific form but many don't use it)...ask for them some dealers i've heard just listen to the engine tappets and say "yep their fine".

Additional things i got changed, coolant and vanos filter ( cheap as chips but worth it).


Anyone know if Is the service due is related to fuel used in the M or is it mileage based?
 
srhutch said:
It's referred to as mileage based, but is calculated on the fuel used.
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Thanks for reply.....i think it got it, so if i was to drive like a loon red lining in 3rd all the time the mpg of roughly 7 would bring my service interval in closer ie less miles to next service.
 
Izice said:
Thanks for reply.....i think it got it, so if i was to drive like a loon red lining in 3rd all the time the mpg of roughly 7 would bring my service interval in closer ie less miles to next service.
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Correct
 
Hmm, well a few things..

If they're in tolerance, that's fine. Not many garages would change them (unless you specifically asked for the shims to be changed regardless). Mine had insp2 at 28-29k miles, and were miles out by 37k miles (1 year later).. so yes, it's normal for them to be done. (I suspect mine weren't done properly, or were on edge of tollerance at least, during my insp2. BMW main dealer too.)

To be honest i think there's some "anti-garage" here because of your past history, but besides that.. if you've had a bad experience before.. why would you trust them with Insp2.

i know of two Indy's i'd trust for my inspections (CPC PE & ML), and sadly i'm going to have to get a main dealer to do it for the stamp.

It's not much effort to measure the valve clearances to be honest, a reputable Indy will do it pretty quickly, i doubt it'd cost much (~£300 would get them all re-shimmed i expect).
 
Even with the best will in the world, you can't always get them smack bang in the middle of the tolerances as there aren't quite enough variations in shim sizes. I've just recently done mine and found a couple of valves needed a 2.30mm shim to be 'perfect' but as you can't get these from BMW I had to go with what felt best.

The only benefit of doing it myself was that I was prepared to spend quite a while mixing around the existing shims and the new ones to get as good as was humanly possible-it's that kind of service that you are unlikely to get from a main dealer as they're doing it by the book and I imagine have a certain amount of work expected per hour.

To be honest, if they're in spec then there's little to worry about. You don't really need to calculate or even take note as you can go purely by feel-Too tight, measure the existing shim, try the next one down and re measure etc. If you've got half a mechanical mind then it's really not a difficult job-daunting yes, but once you get in to it it's actually quite simple and just requires a methodical approach and a bit of patience. You can also be sure it's done right and you get to check the backs of the intake cam bolts (to see if they're backing out) and you can check the exhaust hub too.

I'm considerably happier about my top end after doing it and it leaves you with only the vanos seals to do for almost complete piece of mind.....almost! :|
 
May be me but surely when you book a service the garage (BMW or any other) make sure that have the parts ready for when you take the vehicle in...?
 
goon said:
£1100 they done you.
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Izice said:
Booked my car in for inspection 2 at local BMW dealer.

They didn't really inspire me with confidence as i have history at this particular garage. During a service for a 330ci m sport i filled the scooshers to the top couldn't get another drop in and drove to service without using.Got charged for 2 litres of window scoosher fluid on my service...thieving sods.

Anyways, car was with them for a total of just over two weeks for a 6 hour job. The reason being was they couldn't source a rocker cover gasket ( which i sourced in 2 phone calls) and that this was on back order from Germany. Over two weeks later i got a phone call saying the car was ready. This is when the alarms started going off in my head. During this timescale i was told day after day the rocker gasket would be arriving, eventually they say the parcel was lost in the post.

During the final collection I requested the pre and post valve clearance measurements. They said they measured the clearances and as requested showed me a bit of paper with the measurements. They never did any adjustments because the clearance fell within the range. I explained to them that the whole point of this operation is to optimise the engine performance by adjusting to the optimum setting i.e in the middle of the range. I was then told no BMW garage would adjust the clearance if they fell within the range. I may be wrong but surely this is bullshit....?

The really worrying thing leading from this is prior to picking up the car they said the ordered rocker gasket seal was lost in the post. Doubts of whether they even measured the clearances were ignited as i couldn't smell any sealant etc in engine bay. I believe they just wanted closure and blagged me.

On top of this my service indicator book wasn't updated and my on board service indicator light wasn't reset. When the service indicator light was reset it showed Inspection service due. Now here's another thing, i just got an Inspection 2 service at 32,500 miles. I now believe the service due was an oil service and the Inspection 2 service was due 15,000 miles later as indicated. The garage advised me that the pattern followed is oil service....inspection1....oil service.....then inspection2. The service indicator light prior to the garage taking it in said service due 2500 miles (not inspection) I tried to explain that the service required in determined by fuel consumption and that future buyers of my car are going to think the car was driven hard all the time to warrant such an early Inspection of which they advised to do. I may be wrong?

Overall i wasn't too impressed with the experience and had to pay £1100 for the pleasure. Any advise would be appreciated as i'm really not too sure i've been right.
Click to expand...
1100 pounds , i would just never pay that for a service, purely because common sense tells me its way way too much, most items are check items they actually do very little, i can live with five hundred ish from a good indy because they do a good job, know their stuff , want your business and dont charge double the price it should be. use the forum to research others experiences and reccomendations, simples :thumbsup:
 
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