What if the buyer isn't trying it on and it genuinely doesn't work any more, surely that would just be tough luck on the buyer?
Ebay advice needed
- Thread starter tomscott
- Start date
It is, but fleabay always sides with the buyer. They are bloody awful to deal with.
Makes you wonder why we bother. I shall keep my 5D2 when I finally press buy on a mkIII. Better to have a spare body and I'll give the 20D to my daughter
ab7 said:
eBay do nothing about this either. I had one that never paid and never communicated recently. They say they have warned him not to do again but there is nothing to warn other sellers of his behaviour except the 3-4 positive feedbacks that have been left to say he hasn't paid either.
no matter how well you think you have bases covered in an e bay listing, there is always some muppet who will ask the most stupid of questions.
unfortunately, if you're selling something specialist, it's one of the only places to advertise.
losing a few quid is life unfortunately - sometimes you make, sometimes you lose, i think it's fair to say most of us on here won't end up penniless.
that doesn't help at the time though....
unfortunately, if you're selling something specialist, it's one of the only places to advertise.
losing a few quid is life unfortunately - sometimes you make, sometimes you lose, i think it's fair to say most of us on here won't end up penniless.
that doesn't help at the time though....
Paypal,Ebay & Tesco should merge :thumbsdown: can't get a rizzla between them for the number of ways they come up with to shaft money from you .
Unfortunately its very difficult these days to trade used goods but lately ive been using Gumtree & taking bank transfer or cash on collection ?
Not as big an audience but way less chance of dealing with 455holes :wink:
Unfortunately its very difficult these days to trade used goods but lately ive been using Gumtree & taking bank transfer or cash on collection ?
Not as big an audience but way less chance of dealing with 455holes :wink:
Sorry to hear about this tomscott 
Have had a few mates go through this, seems like the only way to approach this is by the book. Find the eBay dispute/arbitration process and follow it. I think you can raise a dispute against the buyer to start recording the process (include any details of prior communication emails calls etc). As suggested make sure you have details of proof of your item serial numbers etc and also suggest getting an independent inspection of fault before refunding monies.
Don't refund until you have to and start documenting all the proof you have such as the comment "stopped working"...
Good luck and fingers crossed :|
Have had a few mates go through this, seems like the only way to approach this is by the book. Find the eBay dispute/arbitration process and follow it. I think you can raise a dispute against the buyer to start recording the process (include any details of prior communication emails calls etc). As suggested make sure you have details of proof of your item serial numbers etc and also suggest getting an independent inspection of fault before refunding monies.
Don't refund until you have to and start documenting all the proof you have such as the comment "stopped working"...
Good luck and fingers crossed :|
Wondermike said:
No at that point the buyer has rights, most likely both under the distance selling regulations and under the various ebay rules which they'll be using even if it was working. I can sympathise with a buyer if an item turns up not working, fair enough they want to return it, but I dont really trust people on ebay and there's a limit to what you can do to avoid it.
srhutch said:ab7 said:
eBay do nothing about this either. I had one that never paid and never communicated recently. They say they have warned him not to do again but there is nothing to warn other sellers of his behaviour except the 3-4 positive feedbacks that have been left to say he hasn't paid either.
Had a guy before Christmas take a week to pay... in fairness after I contacted him he said he didn't have the money until he got paid Friday and would pay me then. To be fair to him he did, but (1) ebay rules state you have to pay within 4 days, (2) why didn't he tell me without being prompted, and (3) most importantly... don't bloody bid on it if you can't afford to pay for it!
Sorry, I could rant about ebay all day... but I still use it, now and again though it's kinda good - sart of december I sold a 3 year old Flight Sim computer game add-on for more than it costs to buy new :lol:
Sorry to be the bearer of bad tidings, but with eBay/PayPal buyers have 45 days in which to raise a SNAD ("Significantly Not As Described") claim.tomscott said:
PayPal will tell the buyer to send the camera back to you by a tracked method. Once that tracking number shows that it has been delivered to you (or even that an attempt has been made to deliver), PayPal will find in the buyer's favour and will refund them the initial cost of the camera plus the initial postage from you to them (but not the cost of them returning it to you). You will have no control over this.
If you do not have the money in your account, they will pass the debt on to a debt collection agency - discussions on the eBay forums (and also http://forums.moneysavingexpert.com/forumdisplay.php?f=40) suggest that they are very aggressive and will pursue the debt until it is paid. Worst case, you could end up with a County Court Judgement against you. You could also get a permanent ban from eBay, which may not seem like a problem now but could affect you in the future.
If you are lucky, you will get your camera back in the same condition that you sent it (as the buyer will just be returning it due to buyer's remorse). If you are unlucky, you could receive (a) your camera, damaged or (b) another (broken) 7D or (c) a package of newspapers or other rubbish that weighs the same as the 7D.
If I was you I would bite the bullet and go and collect it or may be ask a fellow member who lives near by to collect it on your behalf and than send it on to you by a surcure method covered by insurance . When picking it up get the buyer to sign something stating this was the camera bought from you , if you have serial numbers etc at least you know it's the same camera , this might just find out if there are genuine or not .
Unless Tom is going to hand her cash on collection, the buyer would be very silly to agree to this, as it would remove her buyer's protection. She has to return it by a tracked method to satisfy PayPal's dispute criteria. Signing a piece of paper would be irrelevant to the PayPal process.jonnyfive said:
They have made a dispute with paypal now.
Paypal have the money in a holdings account.
This was the message.
'My wif purchased this camera as a xmas gift. the item arrived in time for xmas no problem. tried the camera when opened xmas day(indoors) fine no problem.
I went to take some photos outside for the first time 05.01.2013, the camera took 4-5 photos and then froze. turned the camera off and on again as per the screen message. Camera would not re-start. I then purchased a new internal clock battery as advised. Camera still not working. Tried another Cannon Battery, camera still not working. TherE have been no modifications /firmware updates done to the camera since I received it. I would be grateful for your intervention in recovering the monies paid via paypal, or arrange for the seller to pay for the cost of any repair that may need to be done. I am dissapointed that the camera does not work especially as the item cost £610 pounds to purchase
I have declined the refund and with only 256 characters my response was:
Item was sold as described
item arrived as described and
in full working order, buyer
admitted product was working
and then stopped working, but
3 weeks after arrival. I have no
control in what happened to
the camera during this period.
Happy to assist.
Paypal have the money in a holdings account.
This was the message.
'My wif purchased this camera as a xmas gift. the item arrived in time for xmas no problem. tried the camera when opened xmas day(indoors) fine no problem.
I went to take some photos outside for the first time 05.01.2013, the camera took 4-5 photos and then froze. turned the camera off and on again as per the screen message. Camera would not re-start. I then purchased a new internal clock battery as advised. Camera still not working. Tried another Cannon Battery, camera still not working. TherE have been no modifications /firmware updates done to the camera since I received it. I would be grateful for your intervention in recovering the monies paid via paypal, or arrange for the seller to pay for the cost of any repair that may need to be done. I am dissapointed that the camera does not work especially as the item cost £610 pounds to purchase
I have declined the refund and with only 256 characters my response was:
Item was sold as described
item arrived as described and
in full working order, buyer
admitted product was working
and then stopped working, but
3 weeks after arrival. I have no
control in what happened to
the camera during this period.
Happy to assist.
Unfortunately, it doesn't matter - buyers have effective 45 days warranty on anything they purchase on eBay. PayPal will now tell the buyer to return the camera to you by a tracked method, and once it has shown as delivered they will refund the buyer.tomscott said:
From the messages you have quoted, it doesn't sound like a scam (scammers tend to be much less precise about why an item is "broken"). It's likely that it was working when you sent it, and that it stopped working some time after that - whether it was abused/dropped or it's just "one of those things", I guess you'll never know. However, it stopped working within the 45 day period and (by eBay/PayPal rules), that unfortunately means that you are responsible.
I conversed with the buyer and tried to help by asking questions etc It is a pro level camera so I thought it could be operation error.
Buyer was not interested in trying to sort the dispute at all, just wants me to pay for repair or refund it. I have rejected the refund and have written this to be paypal:
The item was described in a detailed manner with high resolution images. The camera sold on 16th December 2012 was in perfect working order when despatched. The item arrived in working order described by the buyer. But on the 5th of Jan was described as not working.
I cannot be held accountable for what happened to this sensitive piece of equipment between the 18th December 2012 when the item was received and the 5th January 2013 when described as not working.
The item was well packaged and sent via royal mail first class recorded next day delivery insured up to £600 at a cost of £26. As a good will gesture I only charged £8 to the buyer for postage.
The camera itself has had very little use. In my dispute with the buyer I have tried to aid by asking questions and offering advice. None of which has been replied to. Only demanding a refund or paying for repair costs. The source of the camera's problems is unclear and as the camera is of a professional nature I wonder whether the problem could be an operational error.
I have been using ebay for a long time, I have 89 feedback score and 100% positive.
This user is a new user with only a 6 feedback score.
I feel like the buyer has buyers remorse or that the camera has been damaged between the above dates, they are not interested in dialogue.
There are a number of reasons why the camera may have stopped in operation. Camera equipment is very sensitive if the camera has got wet in operation or has been dropped, or even if the lenses/memory card/batteries used are incompatible.
The buyer has said they have bought a new battery for the camera, if the wrong type this could have caused damage.
I think it is unfair that the camera was sent in good faith, in good working order, posted via royal mail and all the necessary precautions taken and the buyer is now trying to reclaim £610 from me, the ebay fees were also £60 and the postage £26 so in all I'm loosing out considerably.
I feel physically sick that anyone can do this. Buy stuff break it and send it back for a full refund and the seller left with nothing.
Buyer was not interested in trying to sort the dispute at all, just wants me to pay for repair or refund it. I have rejected the refund and have written this to be paypal:
The item was described in a detailed manner with high resolution images. The camera sold on 16th December 2012 was in perfect working order when despatched. The item arrived in working order described by the buyer. But on the 5th of Jan was described as not working.
I cannot be held accountable for what happened to this sensitive piece of equipment between the 18th December 2012 when the item was received and the 5th January 2013 when described as not working.
The item was well packaged and sent via royal mail first class recorded next day delivery insured up to £600 at a cost of £26. As a good will gesture I only charged £8 to the buyer for postage.
The camera itself has had very little use. In my dispute with the buyer I have tried to aid by asking questions and offering advice. None of which has been replied to. Only demanding a refund or paying for repair costs. The source of the camera's problems is unclear and as the camera is of a professional nature I wonder whether the problem could be an operational error.
I have been using ebay for a long time, I have 89 feedback score and 100% positive.
This user is a new user with only a 6 feedback score.
I feel like the buyer has buyers remorse or that the camera has been damaged between the above dates, they are not interested in dialogue.
There are a number of reasons why the camera may have stopped in operation. Camera equipment is very sensitive if the camera has got wet in operation or has been dropped, or even if the lenses/memory card/batteries used are incompatible.
The buyer has said they have bought a new battery for the camera, if the wrong type this could have caused damage.
I think it is unfair that the camera was sent in good faith, in good working order, posted via royal mail and all the necessary precautions taken and the buyer is now trying to reclaim £610 from me, the ebay fees were also £60 and the postage £26 so in all I'm loosing out considerably.
I feel physically sick that anyone can do this. Buy stuff break it and send it back for a full refund and the seller left with nothing.