Ebay advice needed
- Thread starter tomscott
- Start date
If they have started a dispute with ebay/paypal, you MUST CALL THEM, don't leave it to email. They will almost certainly (probably without even looking at the case) side with the buyer
Tom, I had a similar problem you need to make sure you read the trading and dispute rules very carefully, as you've already realised if you don't engage with the buyer via the ebay process you WILL have the money deducted. When you sign up with ebay all parties essentially sign away normal legal processes and rights and agree to be bound by ebay rules and decisions.
Before they can move forward the buyer is required to return the item at THEIR cost, once you have had a chance to examine the camera the ball is in your court, subject to the 'do nothing lose your money rule'. If as I experienced the buyer refuses to return the item until refunded, ebay may still refund them and will take the money from you. If you can show it's not then been returned by the buyer, and they can't prove it was you may get refunded as well! which is what happened in my case leaving ebay out of pocket!!
ebay have recently clamped down on rogue buyers and they will take the circumstances of the sale and your history in to account when adjudicating.
Before they can move forward the buyer is required to return the item at THEIR cost, once you have had a chance to examine the camera the ball is in your court, subject to the 'do nothing lose your money rule'. If as I experienced the buyer refuses to return the item until refunded, ebay may still refund them and will take the money from you. If you can show it's not then been returned by the buyer, and they can't prove it was you may get refunded as well! which is what happened in my case leaving ebay out of pocket!!
ebay have recently clamped down on rogue buyers and they will take the circumstances of the sale and your history in to account when adjudicating.
This is what put me off paypal and selling on ebay years ago. I sold some pc bits which were working fine, a week later the buyer claimed one of the items didn't work (it was 2 or 3 bits in one auction) asked for a full refund, I asked for the items to be returned so I could test them before a refund. The next thing I knew, he'd opened a dispute, ebay/paypal sided with him despite there being no proof of anything being broken and I never even got my stuff returned :x
bit extreme, but can you close / deactivate the accounts to which paypal is linked?
i had a problem once with direct debit, and essentially i got round it by shutting the bank account.
if she says 'no longer works..' it does indeed imply it was working in her possession at some point, and given that you stipulated no returns i would say you are as good a position as you could get.
i recently sold a desktop computer and a washing machine on e bay (moved house and had a whole raft of items i didn't need, a first time buyer could have decked their gaff out for a song on what i listed) and i stated both listings as 'not working for part only' for the very reason you have found. the trouble with electrical items is you get people who enjoy the saving they make over currys but don't like the risk of buying second hand with no guarantee.
i had a problem once with direct debit, and essentially i got round it by shutting the bank account.
if she says 'no longer works..' it does indeed imply it was working in her possession at some point, and given that you stipulated no returns i would say you are as good a position as you could get.
i recently sold a desktop computer and a washing machine on e bay (moved house and had a whole raft of items i didn't need, a first time buyer could have decked their gaff out for a song on what i listed) and i stated both listings as 'not working for part only' for the very reason you have found. the trouble with electrical items is you get people who enjoy the saving they make over currys but don't like the risk of buying second hand with no guarantee.
IF the buyer raises a dispute it's likely ebay will take the money back, particularly if the buyer can prove they returned the item, if you can prove they are making up the fault, or did not return it you may get refunded as well which is what happened to me.
So sit tight and wait to see if they raise the dispute, it sounds like there is a fair chance that they are trying it on :|
So sit tight and wait to see if they raise the dispute, it sounds like there is a fair chance that they are trying it on :|
Ewazix said:
Perhaps - but when I won a case, PayPal did not refund me as the seller had removed the funds from their account. Just got an email with "sorry, you won but we can't pay you back".
This is why my paypal account is attached to my credit card, NOT by bank account. I got the money back from my credit card company as that is what was funding my paypal account.
The above example was obviously from a buyers point of view where the CC gives the extra protection.
Is your paypal account attached to a CC or a bank account?
Tom sorry to hear about this mate
I had the same thing when I cold my blackberry not as much money but still over £100
Phone worked fine I literally took my SIM out and posted it the buyer emailed to say it doesn't work two weeks later
You have to remember eBay and PayPal are the same company and are only concerned about money
The buyer always wins
My case went to an eBay dispute and after several weeks they found the buyer to win and was told to refund he money ... I refused
PayPal removed the money from my account so my PayPal balance was - £150 as soon as you buy something using PayPal now you will be charged for the item plus your negative balance or if you leave it as negative when you eBay bill comes in (for selling your camera) if that comes from your PayPal it will take the money then
PayPal refund the money as soon as the buyer has submitted tracking details
So if it is returned to you and it doesn't work I don't know where that leaves you
Luckily the phone I received back worked fine
Good luck
Sent from my GT-I9300 using Tapatalk 2
I had the same thing when I cold my blackberry not as much money but still over £100
Phone worked fine I literally took my SIM out and posted it the buyer emailed to say it doesn't work two weeks later
You have to remember eBay and PayPal are the same company and are only concerned about money
The buyer always wins
My case went to an eBay dispute and after several weeks they found the buyer to win and was told to refund he money ... I refused
PayPal removed the money from my account so my PayPal balance was - £150 as soon as you buy something using PayPal now you will be charged for the item plus your negative balance or if you leave it as negative when you eBay bill comes in (for selling your camera) if that comes from your PayPal it will take the money then
PayPal refund the money as soon as the buyer has submitted tracking details
So if it is returned to you and it doesn't work I don't know where that leaves you
Luckily the phone I received back worked fine
Good luck
Sent from my GT-I9300 using Tapatalk 2
Sorry to hear about this Tom - Ebay is a pain sometimes.
Right now I'm still waiting to be paid for something I sold on Wednesday!
It's tricky because ebay always supports the buyer. In the case of expensive electrical goods I always state it is working, but sold as see with no refunds - If people want to pick up I am happy to demonstrate it works, but if they want post then I take no responsibilty for condition at the other end.
Even then sure someone could still screw me.
Someone said to me at Christmas when selling on ebay came up as a discussion..."It's not worth the hastle for little items, and it's too much risk for expensive items".
Hope it gets resolved, sounds to me like they don't know how to work it or she's just changed her mind.
Right now I'm still waiting to be paid for something I sold on Wednesday!
It's tricky because ebay always supports the buyer. In the case of expensive electrical goods I always state it is working, but sold as see with no refunds - If people want to pick up I am happy to demonstrate it works, but if they want post then I take no responsibilty for condition at the other end.
Even then sure someone could still screw me.
Someone said to me at Christmas when selling on ebay came up as a discussion..."It's not worth the hastle for little items, and it's too much risk for expensive items".
Hope it gets resolved, sounds to me like they don't know how to work it or she's just changed her mind.
eBay is a minefield for sellers now. You've got pics of the camera and you were clear showing the minor damage it had so if it comes back obviously knocked you can use that as proof they've damaged it. Unfortunately they have a track record of siding with the buyer.
I hate scammers who cause people problems and cost them money like this. You can only hope karma bites them on the arse in the same way somehow...
I hate scammers who cause people problems and cost them money like this. You can only hope karma bites them on the arse in the same way somehow...
tomscott said:
And you broke your hand end of last year..certainly hasn't been a good time for you :thumbsdown:
I lost a bit of money due to various things last year - not a nice feeling is it? As Stuart, I believe in karma too so if these people are messing you around then at some point they'll be the ones to lose out.