Ducklakeview
- Thread starter Hilly30si
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Mike did an excellent job modifying my 3.0si back box, I subsequently used his services at his new garage where he changed all the oils – engine, gearbox and diff, he was quick efficient and very inexpensive. So my personal experience of the man and his services is of a friendly, efficient and very competent mechanic, indeed I was a supporter when he was active on the forum and I left glowing feedback on his Facebook page.
However, I can’t ignore the growing number of unhappy customers – some of whom are forum members. I find it hard to square the man I did business with and the man who seems intent on ignoring what appear to be genuine grievances. I find his radio silence on a forum that helped kick start his business both puzzling and disappointing.
In a business where reputation is everything, I can’t understand his response (or lack of response) to customer complaints - like paying for goods and not receiving them. Its of little comfort to the customers who are fighting for compensation, but it is very odd behaviour - almost like he’s pressing the self-destruct button.
However, I can’t ignore the growing number of unhappy customers – some of whom are forum members. I find it hard to square the man I did business with and the man who seems intent on ignoring what appear to be genuine grievances. I find his radio silence on a forum that helped kick start his business both puzzling and disappointing.
In a business where reputation is everything, I can’t understand his response (or lack of response) to customer complaints - like paying for goods and not receiving them. Its of little comfort to the customers who are fighting for compensation, but it is very odd behaviour - almost like he’s pressing the self-destruct button.
srhutch said:jimbo1958 said:IRD said:
Ditto......I don't frequent the forum as much as I used to but a shocking read.
Good to see you still around though Jim
Still here Steve. Hoping to pick up my F Type on Wednesday but will still be lurking here. Will be attending my 9th National meet in it this year and hope to get to a few more meets. Hope you're all good?
ben g said:
Totally agree Ben,
I've just read the google review mentioned and that's truly shocking, even taking into account the already very low opinion I already have of Mike, with good reason.
I just took a look at his shed facebook page and it appears from a photo on there while people are been shafted by him and having to take legal action he's been swanning off on holiday to America etc. Seems to have time to fit that in!
Clearly I got off lightly when he rushed and made a pigs ear of my roof motor relocation and Carly coding way back in early 2017 (long before he had premises). Like many I never warmed to the guy in person and certainly didn't like his antics on here. Every other post he made seemed to be him touting for business in some way rather than actually helping people. I knew he'd always been hit and miss with his workmanship based on personal experience and the contrasting experiences folks had had of him right from the get go. But now he definitely seems to have hit a new low, all these reports of him stealing someone else's established business name, being more miss than hit, rushing/making mistakes, turning up drunk to work on peoples cars, not returning vehicles for months on end, not looking after customers vehicles in his care and of course not supplying goods he's already been paid for. The volume so loud recently you cant ignore it.
All things considered why would anyone in there right mind still want to use him, even if they have in the past. How could you have any confidence leaving a vehicle with him?
Personally never had dealings with the guy so I can’t say either way or have any right to make any assumptions on his character but reading everything I wouldn’t go there for anything, put me off completely. Bad press is bad for business, especially when no attempt is made to offer an explanation or viewpoint to contradict the press. Not for me. :thumbsdown:
It’s a hell of a shame as played correctly he could have had a long running steady stream of custom from here alone as well as elsewhere. I guess he has his reasons, they don’t make any sense to me though. :idunno:
It’s a hell of a shame as played correctly he could have had a long running steady stream of custom from here alone as well as elsewhere. I guess he has his reasons, they don’t make any sense to me though. :idunno:
A real shame that members on here have suffered at the hands of someone who touted for business on the forum etc. Of all places you kinda have the mindset that anyone who offers their services on an forum is kosha and will do a good job in the vein of being a fellow enthusiast. I guess one of the upsides of the power of the internet these days as it doesn't take much to delve into a business's past history and through word of mouth on forums etc. Poor show from what I've read on this and other threads, the guy shouldn't be in business, if he's having difficulties then just come clean than continuing to mess with people.
I remember some 15 years ago employing a business through work, they gave the cheapest quote and it turned into a long drawn out nightmare as they messed up the job all along the way to the point when I had the managing directir in he gave all the excuses under the sun from a marriage breakdown to his business being broken into and being trashed. Lesson learnt and to ensure you do some good vetting beforehand.
At least the issues with this person is out in the open now so hopefully other forum members won't get bitten.
Tim.
I remember some 15 years ago employing a business through work, they gave the cheapest quote and it turned into a long drawn out nightmare as they messed up the job all along the way to the point when I had the managing directir in he gave all the excuses under the sun from a marriage breakdown to his business being broken into and being trashed. Lesson learnt and to ensure you do some good vetting beforehand.
At least the issues with this person is out in the open now so hopefully other forum members won't get bitten.
Tim.
To be honest I think this whole character assassination lowers the tone of the forum, Mack you just come across now as someone with a vendetta constantly banging your drum.. you've made your point.. dozens of times.. in multiple threads. I agree Mike needs to be a stand up guy and address the issues facing some unhappy customers but lets not hang draw and quarter someone in their absence and without actually knowing whether some personal life issues are affecting the guy. :thumbsdown:
mr.tourette said:
I don't know the background to any of the issues but from reading this thread alone and the link to another there have been a few customers who have had fairly long standing issues including not supplying goods etc to the point of court preceedings. I would agree what has been said though that if the business is suffering then just come clean and explain rather than giving the silent treatment to customers which then just exacerbates the situation and subsequently forum members venting their frustration which is perfectly understandable. I would feel the same if I had spend hundreds of pounds and not received goods etc.
Tim.
As I suspected from your post mr.tourette a very quick search on here and its abundantly clear your a fan/friend of Mikes. "Mike does this for £X." "DLV does that for £Y" etc etc. So its pretty clear your actually the one with the agenda here. He's had all the time in the world to speak up and defend himself, hes the one that has chose not to and as time goes by reports just seem to be getting worse. Clearly despite all that you dont think folks should be posting warning off him so I guess if you dont like reading detrimental posts about Mike you be better off not reading them.mr.tourette said:
maxman said:
Not taking one side or the other here .
I have to say I've met DLV twice once at his home 2 years ago he moved my roof motor to the boot and reset a few things like one touch up/down passenger window , flashing 4 way beep locking /unlocking etc.
Also once at the Zed shed 1 year ago he did my Vanos seals and changed my gearbox and diff oils.
All work was carried out proficiently and I have had no problems
On both occasions he came across as being knowledgeable , personable and a very hard working family guy.
Something has obviously gone seriously wrong in his personal life and I prey it's nothing to do with his daughter.
I take it he won't be appearing at the Zedfest as advertised.
Maybe it is time as Maxman says to close this until if and when the true facts are known.
MACK said:
Whatever mate.. I have no agenda, i take people as I find them as Im all grown up now. :wink: the fact you had to search my posts shows your obsession with proving some kind of point, yes Ive used his garage 3 times before this whole saga blew up and like with other members he's done a good job at a good price, therefore in my experience I can recommend him... obviously thats not to say everyone has the same experience. my only relationship with him is strictly customer/client.. thats it.. just because you have an axe to grind dont assume everyone with a different point of view has an agenda, its arrogant and condescending.
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