Denied boarding on a flight...

It's hard, but you shouldn't waste your time being miserable. Nice that you miss us though - I'd be pished already and unable to type anything coherent. Ok, I'd be more incoherent than normal :D

Maybe you could email Michael O'Leary and have him complain on your behalf - he'll have a pop at anyone, at every opportunity :lol:
 
Raify said:
Shouldn't a Polish national be able to travel within the Schengen zone on an identity card? Let alone a valid passport.
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thats the point .... you don't even need a passport ..... you dont even need an ID card, you just need to have some form of reasonable identification.
Easy Jet does state phot ID though ..................
 
And if all else fails, don't bother writing to BAA, they sold LGW to GIP (Global Investment Partners) in 2009. Contact details are on their website :thumbsup:

I work in the aviation industry and I would be quite surprised if you didn't get a full refund as a minimum from EZY. If you have the details of who told you what, and when - I think you're in a good place.
 
My other half works in travel and the 6 month validity is a good idea but not black and white. If they let her fly and Portugal didn't let her in, the airline gets fined.
 
FYI, if you're travelling to your home country on a one way ticket you can even travel with an expired passport. Immigration will let you through as you're basically getting out of their way.

Jembo, does she have a Polish ID card. She can use that to travel but in any case if her return flight was earlier than the passport's expiration date she should be allowed to travel...

Oh and it's Stelios Hajioannou, not Stavros. :P
 
ga41 said:
Oh and it's Stelios Hajioannou, not Stavros. :P
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:slaphead: of course it is... He does however look, talk and smile like a Stavros :D
 
If the Portugese immigration are willing to put in writing that your wife would have been allowed access, and it's clear that in doing so it would not be an exception, a well worded and polite letter to the CEO of Easyjet will probably get you a response. You might even get a couple of free flights to make up for it. Most companies will want to put a poor experience right.

P.S. Stelios isn't their owner anymore, he sold out a while ago. He's actually setting up in competition with a new venture "Fastjet". Carolyn McCall is now their CEO. Here's a link with all the useful names you could need if you want to start sending people s**t-o-grams...

http://corporate.easyjet.com/about-easyjet/our-management/executive-management-team.aspx
 
ga41 said:
FYI, if you're travelling to your home country on a one way ticket you can even travel with an expired passport. Immigration will let you through as you're basically getting out of their way.

Jembo, does she have a Polish ID card. She can use that to travel but in any case if her return flight was earlier than the passport's expiration date she should be allowed to travel...

Oh and it's Stelios Hajioannou, not Stavros. :P
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But thats the point....its ultimately not down to immigration whether someone flies with the airline, its the airlines, or more specifically, the ground staff's decision and it sticks I'm afraid - they are the ones who have to carry the can if theres a problem at the other end and, say, the passenger gets sent back home. And jeez, how many times have you been bounced off an overbooked aircraft? Happened to me several times, especially with budget airlines. But theres nothing you can do except take a new flight and maybe a bit of compo if they offer it.

I had exactly the same issue with my disabled sister a while back at Bristol airport and an argument over ID (that she'd flown with before) that left her unable to fly to Ireland and having to get transport back to Oxford at great expense. And trust me, when I give someone s**t they know about it, but it was like banging your head against a brick wall. I can understand people wanting to stand up for their principles but there are some cases where its just not worth it, and this is one of them. Ticket refund is about as good as it gets usually.

PS - @Stuart Truman....I'm sure you know that 'sold' is a relative term, given that Stelios (or Stavros as he is now known LOL) still owns a controlling shareholding (26%) of Sleazyjet.

If you don't believe me, try asking Michael Leary for a replacement suitcase. I can't find it at the moment but there used to be a video on Youtube where he literally says passengers complaining about lost or damaged luggage can "f*ck off" and buy a new suitcase.
 
Evening peeps.

Thanks for the continuing posts, as must admit sob stories aren't the most interesting. Let's say I'm of the opinion u can't change what happened, but, sometimes the actions of an individual can change the future so others don't suffer the same fate.

Squeezyjet have over the last couple of days behaved very professionally, wanting to resolve & fact find proactively so despite how some may be fobbed off, rest assured if necessary I have been making enquires on how to settle this in terms of a point of law.

On the one hand, an airline can refuse to carry an individual if there is a risk they can justify, but therein lies the line in the sand. Any Company who operates in the EU that bases a decision that goes against the fundementals of the constitution, then they better be prepared to defend it.

From my side, a simple apology, an alternative fully paid weekend away & I can assure u, I'm not out for blood nor a newspaper story, will let bygones be bygones... I have so much other stuff going on this is one concern I wld be happy to end quickly & easily
 
Jembo said:
On the one hand, an airline can refuse to carry an individual if there is a risk they can justify, but therein lies the line in the sand. Any Company who operates in the EU that bases a decision that goes against the fundementals of the constitution, then they better be prepared to defend it.
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Jembo I'm just curious (and NOT being deliberately picky, I just like to debate and understand things :) ) as to where this constitutional stuff comes in? I'm not aware of any legal oblibation on any company to provide service to anyone it doesn't want to and it can therefore use whatever lame excuse it likes to achieve that end surely? It doesn't have any legal commitment and if it genuinely believes (mistakenly or otherwise) that some issue with a passengers documents might result in it having to pick up some pieces then one can understand it not wanting to engage.

Having said that, you did have a contract and on the face of it they have broken it, although I'd be surprised if the small print didn't bend it all their way, but good luck with your endeavours anyway!

:thumbsup: :thumbsup:
 
Am not expecting a quick n simple fix, on the contrary expect a in a week or so after polite correspondence a French NON!

I'm waiting to see what they're going to hang their defense on, then discuss with a QC employed by our firm for his opinion before taking the next steps.

Will let u know
 
So calm and organised Jembo, I like it. I am looking forward to you telling us how this goes, sensing a mission starting :popcorn: :thumbsup:
 
VvrooomM said:
Sleasyjet in the news today for denying boarding to a wheelchair passenger.


Sent from my iPhone using Tapatalk
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Understandable - would you want to be stuck behind someone who couldn't get out when the aircraft was on fire? I know they usually allocate the very front seats to people of slightly limited mobility for that very reason - and they cannot sit next to emergency exits at all.

Usual case of the media hyping up a legitimate refusal IMHO.
 
Small update on EU rights of Travel... Squeezy Jet have referred it to their legal department,

EU Directive 2004/38/EC - ECJ confirms no such restriction applies to EU Polish nationals.

Sources:
• EFTA website: http://www.efta.int/eea/policy-areas/persons/persons.aspx
• European Commission Justice: http://ec.europa.eu/justice/citizen/move-live/index_en.htm
• EU directive 2004/38/EC (from the European Commission Justice webpage)
o chapter 4 Crossing the borders
o section ‘National ID card or passport is all you need’
o ‘….. You do not need to have an identity card with machine readable zone or passport with validity of at least another 3 months … if the travel document is valid, you are in the clear. The Member States also cannot oblige you to present only a passport or only an identity card. It is your right to choose the travel document and this right cannot be limited. You do not need any entry visa.

The European Commission Justice have advised that EasyJet have acted against EU directive 2004/38/EC, where the right to reside in another Member State is your fundamental and personal right and is conferred directly on you by the Treaty establishing the European Community and is therefore not dependent upon your having fulfilled administrative procedures.

... getting interesting???
 
lacroupade said:
VvrooomM said:
Sleasyjet in the news today for denying boarding to a wheelchair passenger.


Sent from my iPhone using Tapatalk
Click to expand...

Understandable - would you want to be stuck behind someone who couldn't get out when the aircraft was on fire? I know they usually allocate the very front seats to people of slightly limited mobility for that very reason - and they cannot sit next to emergency exits at all.

Usual case of the media hyping up a legitimate refusal IMHO.
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agreed, typical of the UK media though
 
Jembo said:
Small update on EU rights of Travel... Squeezy Jet have referred it to their legal department,

EU Directive 2004/38/EC - ECJ confirms no such restriction applies to EU Polish nationals.

Sources:
• EFTA website: http://www.efta.int/eea/policy-areas/persons/persons.aspx
• European Commission Justice: http://ec.europa.eu/justice/citizen/move-live/index_en.htm
• EU directive 2004/38/EC (from the European Commission Justice webpage)
o chapter 4 Crossing the borders
o section ‘National ID card or passport is all you need’
o ‘….. You do not need to have an identity card with machine readable zone or passport with validity of at least another 3 months … if the travel document is valid, you are in the clear. The Member States also cannot oblige you to present only a passport or only an identity card. It is your right to choose the travel document and this right cannot be limited. You do not need any entry visa.

The European Commission Justice have advised that EasyJet have acted against EU directive 2004/38/EC, where the right to reside in another Member State is your fundamental and personal right and is conferred directly on you by the Treaty establishing the European Community and is therefore not dependent upon your having fulfilled administrative procedures.

... getting interesting???
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Indeed it is... :popcorn:
 
so... anyone still following this like to have a guess who is going to win after I received this from the European Commission?

From: [email protected] [mailto:[email protected]]
Sent: 02 February 2012 19:59
To: xxxxxxxx
Subject: RE: Enquiry 99780 dated 26th jan 2012

The following reply was sent yo you on 31 January.

Dear Sir

Indeed pursuant to EU law (Directive 2004/38) your partner as an EU citizen is allowed to enter the Portuguese territory on simple presentation of her valid id card or passport. There are no EU rules which would specify the period of validly which must be remaining on the document for the purpose of entering the given country.

From the perspective of EU law, provided therefore that your partner’s Polish passport was still valid for the purpose of entering Portugal, right of entry should not have been denied. Pursuant to Directive 2004/38 right of entry to anther EU country may be denied to an EU citizen (e.g. Polish national) only on grounds of public policy, security or health.

Your partner would be best advised to commence with a complaint directly to the representative body/authority that employed the person who denied her boarding. This will assist her in getting further information and clarification as to the reasons for such denial. It is not clear from your enquiry as to whether the right to board the plane was denied by an immigration official or indeed a representative of the airline. If it was a representative of the airline, please make a complaint to:
Customer Services
easyJet Airline Company Limited
Hangar 89
London Luton Airport
Luton
Bedfordshire
LU2 9PF

Thank you for contacting our service.

Yours faithfully


Your Europe Advice

Your Europe Advice
http://ec.europa.eu/youreurope
http://ec.europa.eu/citizensrights
http://ec.europa.eu/youreurope/citizens/help/index_en.htm
Commission Européenne / European Commission
DG Marché Intérieur et Services / DG Internal Market and Services
 
My money is still on Sleazyjet.

If it had been an immigration official that denied entry or exit then thats a totally different matter.

But an airline has no such responsibilities and is under no obligation to carry someone if it chooses not to; it can also demand whatever documents it likes before allowing you to board - the legal requirements that exist, such as those exp;lained in the response you post, are simply an absolute minimum to the airline....they could add a valid library ticket to the list if they chose to.

Worst case we are talking a breach of contract which I strongly suspect is legislated for anyway in their small print - every-bloody-thing else is.

But I hope I'm wrong and that your blood pressure stays low. :)
 
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