Dealership called, quality enhancement due!

R

roofless

Active member
Kent
Had a call earlier today from BMW (the dealership) saying that they want my car in to carry out a quality enhancement. Was a bit manic in office so i rushed the conversation but it is something to do with a grill around the rear bumper that may allow water ingress and affect electrics, it is being changed, i reminded them that i hadn't heard back about replacing the rear nearside lens cover as it has water in it, it was supposed to be done around christmas but in the snow the part didn't arrive, i have tried to get them to deal with it since but no joy as yet. Hopefully it will be done at the same time.
Anyway, has anyone else been contacted on this one?
 
Yes, I had a letter about it yesterday - they want to replace a rear vent seal that may otherwise leak and damage the electronic modules. I will get it done when I have a chance as it does not seem especially urgent. Now all I need to do is find out how to get them to update my software at the same time (for free) so that my idrive display stays down :headbang:
 
ah i don't have idrive so no problem with that one but it took the dealership two days to get my car to take a software upgrade last time they had it in, i'm still convinced microsoft did the programming :wink:
 
quality enhancement? So thats the new way of describing a fault :rofl:
 
MikeS said:
Yes, I had a letter about it yesterday - they want to replace a rear vent seal that may otherwise leak and damage the electronic modules. I will get it done when I have a chance as it does not seem especially urgent. Now all I need to do is find out how to get them to update my software at the same time (for free) so that my idrive display stays down :headbang:
Click to expand...

Did the letter come from dealer or BMW UK? Is it just for 35i? As 35i has different rear bumper from 23i and 30i.
 
I guess the dealerships may welcome some warranty work, i was surprised how soon they could provide a courtesy car although i daresay it'll be one of those horrendous 1 series; 4 tyres with a hunchback, yuk! :(
 
No Ksher, different, i was told it was a problem with a vent and possible water ingress onto electrics, but it is around the rear bumper and will affect the boot area, not to do with safety belt.
 
I wonder if this was the cause of a mate's 1-series electric "issue". Car was parked up during several days of wet and windy weather: found the electronics modules in the boot area submerged lol. Luckily under warranty but I suspect the same could happen on a Z4...
 
I haven't received anything through the post yet, and mine is an early build (May 2009). It will be getting the first service in a couple of weeks so will ask them then if I don't hear anything.

As ksher mentions, the bumper on the 35i will be a different shape/design due to the left and right exhaust pipes... :?
 
ksher - I received the letter from my dealership - Vines of Gatwick - don't know if it applies to vehicles other than the 35i.
 
Z4 Beemer said:
I haven't received anything through the post yet, and mine is an early build (May 2009). It will be getting the first service in a couple of weeks so will ask them then if I don't hear anything.

As ksher mentions, the bumper on the 35i will be a different shape/design due to the left and right exhaust pipes... :?
Click to expand...

I have just phoned my local dealer. My 23i will go in next Tuesday too. The problem seems affecting all E89.

You better check with your dealer.
 
ksher said:
I have just phoned my local dealer. My 23i will go in next Tuesday too. The problem seems affecting all E89.

You better check with your dealer.
Click to expand...

Bugger! :evil: Thanks for checking this ksher.

I'll mention when I book it in for its service in a couple of weeks. Can someone describe the actual name of the quality enhancement? Is it just something like "Installation of bumper vents to avoid possible water ingress onto electrics..." :?
 
Is it just me or is BMW on some kind of water-saving initiative? I've never known a manufacturers products let water in in so many places across so many variants....

I remember having a brand new 5-series a few years ago that would randomly lock and unlock itself as you drove along....turned out to be an electrical connector full - wait for it - of water....they must have drained it and poured it into my frickin fog lights then...and now the new Zed is trying to save the planet by collecting water as well....do you think they realise that people would actually like to USE their damn cars OUTSIDE occasionally?
 
Had this done two weeks ago. Takes about an hour so I waited and worked from the dealership with the free coffee (and the screaming kids of one very fed up dad!). It was called a quality enhancement when they phoned me to book it in but the guy who took my keys said recall and then apologised and said they've been told not to say that. I'd rather say they just called it what it is.
 
I was out in the car last Friday when a bulb waring light appeared on the dash and the indicator noise became more frantic. I got out of the car to check and the right rear light cluster (or whatever it's called) was full of water at the bottom where the indicator part of the light is. I immediately drove to BMW and they ordered a new right rear light cluster under warranty.
When i arrived home (within the hour) an e mail had arrived which read:

Dear Mr Yates,
It has been brought to our attention by BMW UK that the above vehicle is due
for a quality enhancement procedure to replace the rear vents due to
possible water ingress.
We would therefore ask you at your earliest convenience to contact our
reservations department to make a booking quoting:-
Replace rear vents
Naturally this work will of course be at no cost to you.
____________________________________________________________________________

I presume this is what was said in everyone's letter.
The car went in yesterday for half a day and everything was done without any problems. It's just such a coincidence that within an hour of my going to the garage to report a problem an e mail arrives in relation to a similar sort of issue. I can't fault the service department at Williams Liverpool, Paul Gerrard did everything i asked of him and he rang me as soon as the car was ready.
I've read on here about issues with warranty claims at Williams Liverpool, but i must say i have had 2 since December and both have been carried out without too much trouble. The drivers side mirror replacement was a little problematic, but that was just because i spoke to the wrong person when i first reported the problem, a very obnoxious stroppy woman. Approach the right people at Williams Liverpool and all is good in my opinion.
As for the very clever wording "Quality enhancement procedure", my girlfriend and i have been laughing about that ever since the e mail arrived. Although she stopped laughing when i suggested it to her by way of a boob job.
 
the disadvantage of buying any new model car is you end up with the built in design problems, its better to buy 12 months or so later, by then most of the problems have come to light - and hopefully rectified
 
My baby went in for the warranty work today; recall on the vents in rear bumper, also had the rear nearside light replaced as there was condensation in it and when it was raining earlier in the year the indicator stopped working.
Usual service manager was on holiday and i was met by one of the engineers, 'ah, i worked on your car before, when you had the EML fault.'
My eyes lit up, 'ah, i asked so what really was the problem?'
I've mentioned it elsewhere on the forum but the engine was cutting out when i came back from my trip to europe last year and the car was in for a week, at the time i was told one of the turbos was compensating for the other.

'3 injectors were faulty' was the response. Took us ages to work it out with BMW. We had one similar just before yours and two more afterwards, those were easy as we realised what was going on by then. Seems to have been a problem with that age of car.'

Mine is a 59 plate so any other 35i owners had a similar issue?
 
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