Hi everyone and thanks for reading. I'm sure some of you may have been in similar situations so interested to hear your thoughts and advice on my next course of action.
Since purchasing my 240i (from new), back in late Oct 16, I have had on going issues with the brakes. The two issues are squeaks and a very loud creak from the front offside wheel when the brake is depressed.
Squeaks:
The squeaks are present when feather braking and also when stop start is activated (although two different types of squeak).
The squeak heard when feather braking is practically all the time on my journey to and from work sat in bumper to bumper traffic and when reversing. The type of squeak is a very high pitch squeal. This has improved since some of the works listed below but is still present on occasion - warm or cold brakes does not seem to make a difference.
The squeak heard when stop/start is activated is a little like if you were to try and drive off with your handbrake not fully disengaged or if you were to pull your handbrake up while the car is moving. The car has the automatic gearbox and I can sometimes replicate this noise when not fully releasing the foot brake in drive. This noise is more prevalent on cold mornings.
Mechanical Creak from front offside
This noise appeared following dealership works to remove the squeaks. The dealership replaced the pads and disks on all four corners. The noise is easy to replicate and seems to become worse after driving (so when the car is warm). When the car is stationary and the brake pedal is depressed, there is a loud creak audible from the offside front brakes, you can also feel a matching creak in the pedal. At first, I thought the problem was with the pedal and spent some time looking for something catching it, but then realised the noise could also be heard a lot louder outside the car.
Video of this issue: https://drive.google.com/file/d/0BwMH5T5_nsF4c2FESHczTThCYlk/view
(please ignore the sexual innuendos - she wasn't biting
)
Summary of reports to dealership and responses
Report 1: Squeaks from brakes when feather braking/reversing and stop/start activation
Dealership Response: No fault found, I refused to take the car back and asked them to re-investigate after demonstrating the issue again.
Report 2: Squeaks from brakes when feather braking/reversing and stop/start activation
Dealership Response: Pads and disks replaced under warranty
Report 3: Squeaks from brakes when feather braking/reversing and stop/start activation. PLUS: new issue of mechanical creak
Dealership Response: Unable to investigate squeaks until 1500 miles covered. Re-greased pads on front offside.
Report 4: Creak still present (I've given up on the squeaks for now and concentrating on the new creak)
Dealership Response: Calliper replaced
Report 5: Creak still present
Dealership Response: No fault found - the noise is 'normal' and can be replicated (although not as loud) on another car they have at the dealership.
Dealership Comms (after report 5, oldest first)
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Good Afternoon Olly,
We have now completed several tests on both M140 and M240s in order to ascertain the reported brake noise concern submitted by yourself.
Our investigation has now been concluded and can confirm the noise is normal, and not a defect.
Kindly click on the link below, which shows our showroom car displays the same noise as yours.
A video condition report has been made for vehicle registration TEST and you can view by clicking this link https://video.citnow.com/vtx1t6phs3w.
This noise is not a mechanical defect, and is not to be considered such, and no further work is required to your braking system.
I hope this now resolves your concern and restores your confidence in your M240i
Regards
xxx
Service Manager
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I responded to suggest that perhaps the car they checked also had the same fault and that it could be a manufacturing defect. I also asked for a copy of the report.
**********************************************************************************************************************************
Good Afternoon Olly
Whilst I appreciate your obvious customer feedback and associated comments, our response is based on technical fact and product awareness.
I will however look to send a customer version of the technical report over to you once it is available.
For the avoidance of doubt I confirm that neither your car our test cars are faulty.
Regards
xxx
Service Manager
**********************************************************************************************************************************
Since purchasing my 240i (from new), back in late Oct 16, I have had on going issues with the brakes. The two issues are squeaks and a very loud creak from the front offside wheel when the brake is depressed.
Squeaks:
The squeaks are present when feather braking and also when stop start is activated (although two different types of squeak).
The squeak heard when feather braking is practically all the time on my journey to and from work sat in bumper to bumper traffic and when reversing. The type of squeak is a very high pitch squeal. This has improved since some of the works listed below but is still present on occasion - warm or cold brakes does not seem to make a difference.
The squeak heard when stop/start is activated is a little like if you were to try and drive off with your handbrake not fully disengaged or if you were to pull your handbrake up while the car is moving. The car has the automatic gearbox and I can sometimes replicate this noise when not fully releasing the foot brake in drive. This noise is more prevalent on cold mornings.
Mechanical Creak from front offside
This noise appeared following dealership works to remove the squeaks. The dealership replaced the pads and disks on all four corners. The noise is easy to replicate and seems to become worse after driving (so when the car is warm). When the car is stationary and the brake pedal is depressed, there is a loud creak audible from the offside front brakes, you can also feel a matching creak in the pedal. At first, I thought the problem was with the pedal and spent some time looking for something catching it, but then realised the noise could also be heard a lot louder outside the car.
Video of this issue: https://drive.google.com/file/d/0BwMH5T5_nsF4c2FESHczTThCYlk/view
(please ignore the sexual innuendos - she wasn't biting
)Summary of reports to dealership and responses
Report 1: Squeaks from brakes when feather braking/reversing and stop/start activation
Dealership Response: No fault found, I refused to take the car back and asked them to re-investigate after demonstrating the issue again.
Report 2: Squeaks from brakes when feather braking/reversing and stop/start activation
Dealership Response: Pads and disks replaced under warranty
Report 3: Squeaks from brakes when feather braking/reversing and stop/start activation. PLUS: new issue of mechanical creak
Dealership Response: Unable to investigate squeaks until 1500 miles covered. Re-greased pads on front offside.
Report 4: Creak still present (I've given up on the squeaks for now and concentrating on the new creak)
Dealership Response: Calliper replaced
Report 5: Creak still present
Dealership Response: No fault found - the noise is 'normal' and can be replicated (although not as loud) on another car they have at the dealership.
Dealership Comms (after report 5, oldest first)
**********************************************************************************************************************************
Good Afternoon Olly,
We have now completed several tests on both M140 and M240s in order to ascertain the reported brake noise concern submitted by yourself.
Our investigation has now been concluded and can confirm the noise is normal, and not a defect.
Kindly click on the link below, which shows our showroom car displays the same noise as yours.
A video condition report has been made for vehicle registration TEST and you can view by clicking this link https://video.citnow.com/vtx1t6phs3w.
This noise is not a mechanical defect, and is not to be considered such, and no further work is required to your braking system.
I hope this now resolves your concern and restores your confidence in your M240i
Regards
xxx
Service Manager
**********************************************************************************************************************************
I responded to suggest that perhaps the car they checked also had the same fault and that it could be a manufacturing defect. I also asked for a copy of the report.
**********************************************************************************************************************************
Good Afternoon Olly
Whilst I appreciate your obvious customer feedback and associated comments, our response is based on technical fact and product awareness.
I will however look to send a customer version of the technical report over to you once it is available.
For the avoidance of doubt I confirm that neither your car our test cars are faulty.
Regards
xxx
Service Manager
**********************************************************************************************************************************