Corrosion to roof panels on E89

[Swild]

Registration date of vehicle: June 13
Vehicle external colour: Blue
Designation number of vehicle (23i, 35i etc): 28I
Vehicle generally kept under cover or outside: Garaged in Winter, outside in Summer
Name of dealer claim lodged with: Douglas Park, Glasgow
Outcome of claim and reasons given if claim rejected: Claim approved, April 24, and main roof panel on front offside corner resprayed.

Hello , I own a 2016 Z4 metallic blue ,2.8 engine , genuine 14,000 miles one previous owner , 4 services carried out by BMW dealership service book has lathe stamps , I have the same ROOF CORROSION problems in two ares ,exactly as many of the photos, no accidents, no stone chipsI, took the car to Lloyds BMW body shop,they took photos measuring the paint ,after many weeks , Lloyds BMW informed me claim to have corrosion rectified under the 12 yer warranty REJECTED , they advised me to contacted BMW UK customer service, who’s first reply to me the warranty only covered metal panels ? When I informed BMW UK the E89 has a metal roof the next BMW reply says -not covered - NO REASON given, AFTER many months and emails ,and received the same replies as many of the posts I have just looked at , I ALSO EMAILED BMW Germany TWICE , the last email from BMW UK customer services - quote - the metal panel roof of is “ADDITIONAL EXTRA “additional extra -
WHAT A RIDICULOUS REPLY, I have since contacted the MOTOR VEHICLE OMBUDSMAN ,who recently contacted BMW UK ,Now awaiting reply

 

[Pondy]

Hello , I own a 2016 Z4 metallic blue ,2.8 engine , genuine 14,000 miles one previous owner , 4 services carried out by BMW dealership service book has lathe stamps , I have the same corrosion problems in two ares ,exactly as many of the photos, no accidents, no stone chipsI, took the car to Lloyds BMW body shop,they took photos measuring the paint ,after many weeks , Lloyds BMW informed me claim to have corrosion rectified under the 12 yer warranty REJECTED , they advised me to contacted BMW UK customer service, who’s first reply to me the warranty only covered metal panels ? When I informed BMW UK the E89 has a metal roof the next BMW reply says -not covered - NO REASON given, AFTER many months and emails ,and received the same replies as many of the posts I have just looked at , I ALSO EMAILED BMW Germany TWICE , the last email from BMW UK customer services - quote - the metal panel roof of is “ADDITIONAL EXTRA “additional extra -
WHAT A RIDICULOUS REPLY, I have since contacted the MOTOR VEHICLE OMBUDSMAN ,who recently contacted BMW UK ,Now awaiting reply

Hi,
The whole point of this thread was to give some 'weight' to claims being rejected like yours.
I would suggest printing the whole thread (or saving it on a phone) and sending it to BMW UK, your local dealer and/or the ombudsman.
BMW cannot approve some claims and reject others depending on the day of the week!!

 

[Swild]

Registration date of vehicle: June 13
Vehicle external colour: Blue
Designation number of vehicle (23i, 35i etc): 28I
Vehicle generally kept under cover or outside: Garaged in Winter, outside in Summer
Name of dealer claim lodged with: Douglas Park, Glasgow
Outcome of claim and reasons given if claim rejected: Claim approved, April 24, and main roof panel on front offside corner resprayed.

Hi,
The whole point of this thread was to give some 'weight' to claims being rejected like yours.
I would suggest printing the whole thread (or saving it on a phone) and sending it to BMW UK, your local dealer and/or the ombudsman.
BMW cannot approve some claims and reject others depending on the day of the week!!

Thank you for your quick reply , only just joined the Z4 forum and have been reading through all the Z4 roof corrosion issues, I originally only thought it was my car which had the problem, I will wait for the reply from the OMBUDSMAN ,as they only contacted BMW UK on the 30 th October ,and according to the Ombudsman,who say they if not successful they will pass to the adjudicator who make a decision. Thank you again for the reply.

 

[Lyons]

I assume no one has had any success with this past the 12 year mark? My car is 2012 and sadly I reckon the previous owner either hadn’t noticed the affected areas, or wasn’t aware the corrosion warranty existed.

 

[B21]

I assume no one has had any success with this past the 12 year mark? My car is 2012 and sadly I reckon the previous owner either hadn’t noticed the affected areas, or wasn’t aware the corrosion warranty existed.

Let me know! I'm 2011!-

 

[Reamesy]

If it makes you feel any better my 2016 has the tiniest bit on the trailing edge of the top panel drivers side. BMW investigation revealed the roof has been painted previously confirmed with a paint depth measurement tool whilst I observed. So the will not cover it under warranty even though it has extended warranty and full BMW history.

I just have to live with it or get it painted myself. To be honest I have to really look hard to see it but I know it’s there.

 

[Lyons]

Let me know! I'm 2011!-

Doubt I’ll bother trying if no one else has been successful over the 12 year limit. Such a shame to miss out on it though. I’ve had a few cars covered by the corrosion warranty in the past and it’s so handy.

 

[Pondy]

Doubt I’ll bother trying if no one else has been successful over the 12 year limit. Such a shame to miss out on it though. I’ve had a few cars covered by the corrosion warranty in the past and it’s so handy.

BMW UK try to wriggle out of corrosion claims before the 12 year limit (hence this thread), so I think it will a flat NO after the 12 years.