Sent an e mail service request last week which generated a next day call from the dealership to book my E89's first service.They offered a loan car without being asked and not having bought the car from them.It went in today,as i don't tend to get up too early,i dropped it off at 10am and asked for it to be done by 3pm.Everything was done in time and the car was cleaned inside and out.Can't comment on price as i have service pack but they didn't want any money so i was very pleased. 