That's odd. The one I used to use was at least as shiny as the BMW dealer I use.
The ford dealer near my office though, well that looks like they bought an industrial unit, drove in a few cars, threw in a few desks and hoped the customers would come. It's bloody awful. That said, their service department is superb and I always go back to them.
My local VW and BMW dealership are both ridiculously clean....
The VW dealership has a glass wall where you can see into the workshop, and even that is stupidly clean (I distrust that... would rather the workshop was suitably grimey!)
My mrs as a Volvo C30, we when go to the main dealers for a service etc it's always a big let down. Scruffy place, scruffy staff and service costs inline with German big boys!!
When I go to BMW, greeted by smart, attractive staff and given my choice of compliments refreshments. They even offer to clean my car, and this when I just pop in for a look round.
Huge difference in service levels but not so much in terms of cost!