bmw uk complaint

[Robb]

I would like to write a letter to BMW uk about a complaint i have with a dealer, has anybody got an address for them?

 

[biffa]

BMW Customer services
BMW GB Ltd
Ellesfield road
Bracknell
Berkshire
RG12 8TA

 

[Andy]

Very handy, me too

 

[Robb]

thank you, lets see if i can get any sense out of these.

 

[csmith319]

Hmm - good luck. Get ready for when they initially pass you back to the dealer! It's what happened to me a few years ago - very infuriating!

 

[mmm-five]

Make sure you address/post it to both BMWGB and the Dealer Principal - that way you can include the fact that you've tried and failed to sort it out with the dealer directly already.

 

[Robb]

good point i will do that, i have just sent the dealer a letter and requested a responce within 7 days so my next course of action will be a letter to bmw uk and i will copy the dealer into it if i dont get the action i have requested.

 

[srhutch]

email them, it's what I did and you get an automated response so you know it's got there.

http://www.bmw.co.uk/bmwuk/about/cservices/0,,1364_10207__,00.html

 

[chetalien]

Make sure u send it in recorded delivery, send a copy to the CEO of the dealer, ur salesperson who u dealt with and then then BMW GB. U should get a response. Its improtant u send it recorded and keep a proof of it. Good luck mate. hope it gets sorted.