BMW dealer star rating initiative

[playalistic]

This looks interesting. If you purchase a car or put your car in for servicing or repair you should now be given a special code that allows you to rate your experience on the dealers website. Apparently the reviews stay "live" for 90 days after. Questionable as to why they can't leave them online for longer but this should be interesting...

Details:

http://www.bmw.co.uk/bmwuk/surveys/star_rating

Some examples:

http://www.menziesbmw.co.uk/aboutus/star_rating.html
http://www.sytnernewportbmw.co.uk/aboutus/star_rating.html
http://www.cooperreadingbmw.co.uk/aboutus/star_rating.html

 

[mmm-five]

I wonder if the codes can be tracked back to individuals, so that good reviews get good service and bad reviews gets water in the fuel :?

 

[navid.v]

I have had this ,don't remember if I was given a code or not but left feedback.

 

[srhutch]

Didn't get anything last week unless it'sin the paperwork

 

[navid.v]

I got an email with a link!

 

[Z4 Pilot]

I have done that and they send a $10 gift certificate.

 

[playalistic]

Hopefully this will lead to them being more accountable for quality of service. Can only be a good thing really, especially considering some of the things you hear and how some of us have been treated!

Sent from my iPhone using Tapatalk

 

[navid.v]

I have done that and they send a $10 gift certificate.

where is my voucher or gift cert then?