Bad Day part 2 - warranty issue FINALLY resolved!

warmasice said:
Well done for persevering!

Who are Specialist Cars? I've tried searching but there are many.

Are they a body shop or something else? How did they have influence on the decision?

It'll probably help people going forward. :)
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Specialist Cars Tring are a BMW dealership. They have their own body shop in Hitchen and I went to see the manager there. He went through all the history of the claim with me and the warranty wording and agreed the roof had corrosion and should be covered. It also helped that Z4M-2006 had given me his car details and when he'd had warranty paint on his roof. Luckily someone from BMW was visiting the body shop last week and the manager went through my case with him. He was told to submit the warranty claim and it would processed which happened Friday.

The manager Pete was very helpful and although he already had pictures and the technical report on my roof, I took the car in to see him personally which I believe helped. He spent over an hour with me I left feeling that although BMW UK didn't care, he did and would fight my corner!
I was lucky that Pete was a top bloke and my faith in dealerships has been restored a little :thumbsup:
 
Wow, well done.

You two have definitely set precedents! Not good of Bmw UK to try and wriggle out of it to begin with.

Glad you got there in the end.
 
Final update:
Collected the car today and the roof looks great and they didn't damage my car replacing it!
All's well that ends well :thumbsup:
 
Marlon said:
Great result Pastry - you must be so relieved that this is all behind you and the jobs a good-un :thumbsup:
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I am to be honest with matey, it should have been easy from the start but that's history.
Now, I just need to sell it! :D
 
Pastry said:
warmasice said:
Good result. What you getting now?
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I need to downsize as the Zed will become a third car so will be looking for a 6 cyl E85 :thumbsup:
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Wow, you selling it already Paul ??
You should have said you were upgrading to the E85, there have been some real crackers for sale just lately :whistle:
 
firebobby said:
Wow, you selling it already Paul ??
You should have said you were upgrading to the E85, there have been some real crackers for sale just lately :whistle:
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That's the plan Fred, needs must and all that :(
There are one or two that have taken my eye and they have a whippy too :poke: I'm in no hurry though :thumbsup:
 
Pastry said:
firebobby said:
Wow, you selling it already Paul ??
You should have said you were upgrading to the E85, there have been some real crackers for sale just lately :whistle:
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That's the plan Fred, needs must and all that :(
There are one or two that have taken my eye and they have a whippy too :poke: I'm in no hurry though :thumbsup:
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Ah, well GLWTS and I'm sure you will get the car of your dreams Paul :thumbsup:
 
I have the same problem with mine (end of 2010 model) and they said bugger off! I noticed it after I first bought it :cry:

However, after it was coated with CQuartz Ceramic coating it hasn't got worse. Going to get it resprayed one of these days, but not a priority at the moment
 
stuartinzg said:
I have the same problem with mine (end of 2010 model) and they said bugger off! I noticed it after I first bought it :cry:

However, after it was coated with CQuartz Ceramic coating it hasn't got worse. Going to get it resprayed one of these days, but not a priority at the moment
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I would get BMW to replace the roof. They did mine under warranty so I cant see how they can refuse you now as they've set a precedent :thumbsup:
 
Great result and well done to sticking to your guns. The correct result in the end. It amazes me at times how the experience at dealers can vary so much from one to another.

Shame you have to sell it now though good luck with your e85 search.
 
philip27 said:
Great result and well done to sticking to your guns. The correct result in the end. It amazes me at times how the experience at dealers can vary so much from one to another.

Shame you have to sell it now though good luck with your e85 search.
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Cheers Philip. I don't have to sell it now, so I'm not :thumbsup:
 
Pastry said:
stuartinzg said:
I have the same problem with mine (end of 2010 model) and they said bugger off! I noticed it after I first bought it :cry:

However, after it was coated with CQuartz Ceramic coating it hasn't got worse. Going to get it resprayed one of these days, but not a priority at the moment
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I would get BMW to replace the roof. They did mine under warranty so I cant see how they can refuse you now as they've set a precedent :thumbsup:
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My BMW warranty ran out and I've been to three dealers and they've all told me the same thing. I've just accepted it now and will get it fixed myself
 
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