I have to travel quite a lot for work - earlier this year I was unlucky enough to have booked accommodation with this company in Norwich, and it was so disgusting I had to arrange alternative accommodation. The matter has now been handed over to the County Court as they refused any requests of refunds, and then stopped responding to correspondence.
Here's the trip advisor review from June: http://www.tripadvisor.co.uk/ShowUserReviews-g186342-d191765-r209002934-The_Beeches_Hotel-Norwich_Norfolk_East_Anglia_England.html
Here's the trip advisor review from June: http://www.tripadvisor.co.uk/ShowUserReviews-g186342-d191765-r209002934-The_Beeches_Hotel-Norwich_Norfolk_East_Anglia_England.html