Thanks, chaps. Williams rang at lunchtime to say that the part that should have been there first thing wouldn't be in until 2:30 and they would call when it was fitted. They didn't.
I have now returned the courtesy car to Enterprise and banged off an e-mail to them rejecting the car. We'll see how they react in the morning.
It does seem that the new Act does allow me to reject and I don't have to let them repair. At this stage I have lost all faith in them and even if they said it was fixed I wouldn't believe them. It's a shame as it was a nice low mileage example but there will be another.
I have now returned the courtesy car to Enterprise and banged off an e-mail to them rejecting the car. We'll see how they react in the morning.
It does seem that the new Act does allow me to reject and I don't have to let them repair. At this stage I have lost all faith in them and even if they said it was fixed I wouldn't believe them. It's a shame as it was a nice low mileage example but there will be another.