Booked my 23is in for its first service on Friday & chaos followed.
Took the car up to the dealer for 8am made the service receptionist come outside with me to check the car over before I left because like most owners on here I am hyper fussy/critical about leaving my car with even the supplying dealer as I wanted to point out that the car & wheels were unmarked.
Told that I would be phoned if the car was ready before 4.00pm which was fine because I had asked them to check a few other issues on the car that I wanted looked at.
No phone call by 3.40pm but thought i'd give them a call as wife was needing to be somewhere & if the car was ready then fine & get wife to run me back up to pick it up.
Nobody avaialable on service reception to speak to me, left my number for them to call, no response by 4.15, called again still no one can speak to me, getting annoyed by now.
Phone call 10 minutes later to say car was ready but a few things needed ordered,back light assembly required as one of the indicator leds was goosed which needs a full new unit apparently, also needs a new brake fluid reservoir as it has a small leak & a new window motor required as reprogram didn't fix the dancing windows issue.
Arrive at the dealers & decide to check the car visually myself before going in to see service people & lo & behold front nearside wheel has been crunched somewhere (19" 326M).
As you can imagine I was fit to burst at this point & mrs robbo trying to calm me down before I go in to see them.
Service manager comes out with us to see this damage & his first comment to me is 'what are we looking for', he then goes on to compound this whole mess by saying that the workshop techs don't really care because its not their car, well you can imagine my state by now, wife is by now doing all the talking because I am speechless at this guys attitude.
He then blames the state of the roads around the garage & the low profile rubber as the cause, needless to say he got a verbal pasting from us about not really caring that our bought new from them Z didn't really matter too much, shocking attitude from him.
Now we have the hassle of getting the car/wheel back up to them to be fixed plus now I am loathe to even consider giving them the car back to do the brake reservoir & window motor replacement.
Shocking behaviour from the dealer & I won't use them again after this fiasco & his attitude :x
PS: does anyone know if the air filter should be changed at first service because it wasn't, seems odd not to after 2 years.
Took the car up to the dealer for 8am made the service receptionist come outside with me to check the car over before I left because like most owners on here I am hyper fussy/critical about leaving my car with even the supplying dealer as I wanted to point out that the car & wheels were unmarked.
Told that I would be phoned if the car was ready before 4.00pm which was fine because I had asked them to check a few other issues on the car that I wanted looked at.
No phone call by 3.40pm but thought i'd give them a call as wife was needing to be somewhere & if the car was ready then fine & get wife to run me back up to pick it up.
Nobody avaialable on service reception to speak to me, left my number for them to call, no response by 4.15, called again still no one can speak to me, getting annoyed by now.
Phone call 10 minutes later to say car was ready but a few things needed ordered,back light assembly required as one of the indicator leds was goosed which needs a full new unit apparently, also needs a new brake fluid reservoir as it has a small leak & a new window motor required as reprogram didn't fix the dancing windows issue.
Arrive at the dealers & decide to check the car visually myself before going in to see service people & lo & behold front nearside wheel has been crunched somewhere (19" 326M).
As you can imagine I was fit to burst at this point & mrs robbo trying to calm me down before I go in to see them.
Service manager comes out with us to see this damage & his first comment to me is 'what are we looking for', he then goes on to compound this whole mess by saying that the workshop techs don't really care because its not their car, well you can imagine my state by now, wife is by now doing all the talking because I am speechless at this guys attitude.
He then blames the state of the roads around the garage & the low profile rubber as the cause, needless to say he got a verbal pasting from us about not really caring that our bought new from them Z didn't really matter too much, shocking attitude from him.
Now we have the hassle of getting the car/wheel back up to them to be fixed plus now I am loathe to even consider giving them the car back to do the brake reservoir & window motor replacement.
Shocking behaviour from the dealer & I won't use them again after this fiasco & his attitude :x
PS: does anyone know if the air filter should be changed at first service because it wasn't, seems odd not to after 2 years.
