When i first bought my car in April I was assured the car had a full service history including the 1200mile service and everything was all good. When i was at the car dealers i never saw the service book with my own eyes as he had sent it off to BMW to get a missing service stamp placed in the book which he had the invoice for but no stamp. I know i should of not taken his word for this but i trusted him and it was a stupid move on my behalf. After a short while of waiting the se`rvice book went missing in the post and the dealer had to order a new book and then again get the book posted from dealer to dealer to get stamped all again. When i finally got the book it has emerged that the 1200mile service is missing. I have spoken to the dealer i bought from who assures me that it was present on the original book but i have never seen this book with my own eyes. He seems like a genuine person and i'm not sure if he is being honest or not. So i decided to do some investigation and called the dealer the car was purchased from no luck. I then got numbers for 40 dealers in and around the area and still no trace of this service including BMW UK who are useless. I've wrote to two of the owners i have the details for and one has not got back to me and the other has moved so no luck there either. I've lost my patience with this mess and contacted citizens advice who told me to write him a letter sent recorded delivery to resolve the matter in 14 days and he has done nothing to even respond to the matter. I'm now going to hand this over to trading standards as i'm not happy and have complied with what they requested of me. Has anyone ever dealt with a situation like this before and how long can this drag on for. I also have a recorded call of the dealer admitting the car has a full service history incase he tries to pull out when trading standards step in as you never know what will happen.
Z4M service stamp issue
- Thread starter erol_h
- Start date
Sorry to hear of your woes. CAB should be able to give you sound advice, as should Trading Standards. Ask yourself a couple of questions though:
1) Are you otherwise happy with the car? No problems etc?
2) Do you have a warranty with it that will be honoured? (Check with the warranty company)
If you're happy with the car and its warranty is intact, maybe negotiate for a free service, or some money back etc. I'm not sure how you're covered as you've had the car since April. You might want to seek the advice of a solicitor.
One word of caution, recording phone calls without notifying people can get you into trouble if you intend to use those recordings with a 3rd party. I wouldn't go public with that without taking advice.
1) Are you otherwise happy with the car? No problems etc?
2) Do you have a warranty with it that will be honoured? (Check with the warranty company)
If you're happy with the car and its warranty is intact, maybe negotiate for a free service, or some money back etc. I'm not sure how you're covered as you've had the car since April. You might want to seek the advice of a solicitor.
One word of caution, recording phone calls without notifying people can get you into trouble if you intend to use those recordings with a 3rd party. I wouldn't go public with that without taking advice.
Sorry to read that, I hope you can get it sorted quickly, did you get it from BMW?
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Anonymous
Guest
erol_h said:
Do you now have that invoice? and was it a BMW garage? I would not have thought this would have been done by an independent garage especially if the owner then had BMW service it afterwards.
If the service has been done by BMW, then any BMW dealer will advise, if they cant tell you then it seems it was not done.
I gather the dealer you have purchased the car from is not a BMW dealer.
The car may behave fine, but there is so much importance placed on this one service for the M that you will find it almost impossible to sell to any 'enthusiast' later on, and it is the enthusiast that will buy this car at the right price.
The car doesn't have warranty it been faultless since owning the car have no complaints at all and it wasn't bought from BMW but from a small family run car dealer that's been operating for 30 years. When i spoke to Trading standards i explained the whole deal and they know when it was purchased etc, etc and they told me he has to either find and resolve the missing service if he is being truthful or take the car back and refund the current car value they havn't mentioned the time being a issue. The other issue i have is i want to sell the car because my financial situation has changed and i want to buy my dream car and i know im going to have to take a knock in the price because of this mess. I would like to resolve the missing service issue and sell the vehicle myself and i know it wouldn't be difficult to sell as it only has 14k on the clock.
Stuart Truman said:
warranty on engine will be void if the 1200 mile service has been missed.
OP, have you rang the special BMW number that details to date and dealership a car has visited for service/warranty/repairs. Although they don't tell you what was done the first or second date they give you should be for the 1200 miles service I would have thought. Then a call to that dealer should confirm.
If you have no joy then I would think if trading Standards don't help then small claims court might be your only hope.
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Anonymous
Guest
and the invoice? that is the proof
Speak to any BMW Franchise dealership service dep't and they can go on their DMS system to check service history. They will need the original reg or the last 7 digits of the chassis number. The information will give the date, mileage and the dealer franchise number. If you have called the dealer that has done the work there will also be an explanation of what has been done. If not get the dealer number and name and then call direct to get the info. 
Ive tried going direct to BMW and no they also don't have it the dealer i bought it from is also saying that if BMW did the service for free that there is no invoice and if it wasn't entered on there database then its more difficult to trace. The chap i bought it from seems very confident about this and even when i have mention to him i am contacting the previous owners to confirm he was happy to help me resolve this matter which makes me think why would he lie when he knows i will eventually find out. The last owner doesn't live far away from me so i popped down to his house but no one was in so i popped a letter through his box. I wonder if he used this forum i know its a long shot but does anyone know of a chap by the name of Kevan Bevas around the streathem area SW london.
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Anonymous
Guest
pvr said:
he said the dealer who sold him the car "has an invoice"... that is proof then, it is free, but normally get a BMW service sheet as well as the stamp.
so why has this 'invoice' now disappeared from the conversation, as I would be damn sure I would be showing it to the BMW garage to then stamp the book.
If the original dealer that sold the car has no record of the 1200 mile service ( i dont believe that for a minute having been a workshop controller in a dealership myself),then just ask them to stamp it..Simple...
If they cant stamp it without proof of job or invoice,then if they never issue one then there is no proof it hasnt been done.
Just go to the dealers,stand at reception and make a fuss until resolved..
If they cant stamp it without proof of job or invoice,then if they never issue one then there is no proof it hasnt been done.
Just go to the dealers,stand at reception and make a fuss until resolved..
As far as I can tell the original book was stamped for the 1200 but was missing another stamp which the invoice related to.1postseller said:
And now the replacement book has the missing stamp which the invoice related to, but not the 1200 stamp for which he doesn't have an invoice.
I do agree that whoever carried it out will have a record of it.
erol_h, I hope you get this sorted OK. How many owners has it had, and was it originally registered to BMW? If so I think it will have had the 1200 service done at Thorne.
Wondermike said:
Thats correct just to clarify this is how the service book is now
pre delivery check ASTLE 16.4.07
running in check unstamped
oil service WILLIAMS STOCKPORT 4056miles 11.9.09
inspection 1 COOPER BANSTEAD 13106miles 24.04.12
When i purchased the car he had the the book sent off to get the oil service stamped sorted at 4056miles as he had the invoice but no stamp and he is telling me that he is 100% confident that the running in service was in the book at the time he posted it off. But as the book went missing it had to be redone and now it hasn't got the running in service. I never saw the original book so i can't confirm what he is saying and i have no clue