WOW - what a joke that company is
had so much trouble trying to order Thursday at work during the day and it wouldn't let me, tried calling and no answer, so emailed. so i tried again on my home PC later that evening and managed to place an order Thursday night...... i used the code "SOCIAL5" to get 5% off. got email notification and order number etc so order was placed! at this stage i was happy ....
kept checking over the weekend and it kept saying the order was "Awaiting Fulfillment" and the money had not shown up coming out of my bank so clearly there was some kind of error, i re-ordered again this morning after 5 days, but the "SOCIAL5" code wouldn't work so no discount :thumbsdown: and got a 2nd order confirmation email and the money went out my account straight away (something which didnt happen the 1st time, 5 days earlier), then emailed them to let them know i was having trouble and i was worried it wasn't working or i would be charged twice as the new order, altho showing the money HAD come out of my account now(for the 2nd order) still didnt show the 1st time.
they then ring my mum (phone number i signed up with as i never have signal at work) and she informs me that they have received 2 payments and will refund me 1 of the orders and process with the other and i will receive them wed or Thursday. just checked account and they have kindly refunded me the DISCOUNTED order (from last f*cking week) and charged me for the non discounted price. so altho i ordered last thursday for cheaper, i have now paid more and been made longer to receive my goods.
not a massive difference in price, only a couple of quid, but thats not the point, ive been messed about, ignored ALL emails ive sent them and now been made to wait over a week. not cool
