www.bmminiparts.com - Useless jokers, advice needed

[bmminiparts]

Firstly I would like to apologise for the issues that have been highlighted. I did mention on the website orders would be delayed as we were relocating units and gave 2 months notice.

It is impossible for people to envisage how big a move this was for me, but image a house move, then times by 10 and add in racking removal and then re building and flooring 2 floors in the new unit. On the first day of the move I broke a rib, so could not be present when those helping me move did not have total direction. The unpacking and building of the new building was undertaken by me, with very little help. For 3 weeks I could lift anything - totally frustrating for me!

I did try to make people aware of this on the website and remember the same comments in the last move, until someone popped up and said - hey poster did you not read they business was being moved, thus shipment of orders would be delayed.

Anyway the move is behind me now, the parts are all unpacked and shelved. We are currently up-to-date with orders. I understand people have been let down, but it has been very a very difficult period, but it is now behind me now and all orders are ship out the same business day for orders received before 3pm.

We strive to offer help beyond the over the counter service and provide a service where you don't need to leave your home or office to receive orders.

Thanks

Toby

P.s some of the comments referring to me can be deemed as defamation and not very mature, when you actually don't know me.

 

[enzed4]

I'm confused. Can't you just get the CC company to reverse the transaction, as the goods have not been delivered? By failing to despatch the goods the retailer has broken their contract with you, and the CC company should be able to reverse it. I don't see why you have to involve the courts.

Edit: I didn't see there was a 2nd page to this thread so had not seen the reply from Bmminiparts, which as far as I can see has resolved the issue. Great to see Bmminiparts explain the situation from their side, as it gives balance to an otherwise one-sided discussion.

 

[bmminiparts]

The funds for the OP have been refunded and the parts were pick and packed for postage when he cancelled.

If anyone else in the thread has an issue please email me with yogurt original order receipt and I will refund you.

Thanks

 

[bmminiparts]

Firstly I would like to apologise for the issues that have been highlighted. I did mention on the website orders would be delayed as we were relocating units and gave 2 months notice.

It is impossible for people to envisage how big a move this was for me, but image a house move, then times by 10 and add in racking removal and then re building and flooring 2 floors in the new unit. On the first day of the move I broke a rib, so could not be present when those helping me move did not have total direction. The unpacking and building of the new building was undertaken by me, with very little help. For 3 weeks I could lift anything - totally frustrating for me!

I did try to make people aware of this on the website and remember the same comments in the last move, until someone popped up and said - hey poster did you not read they business was being moved, thus shipment of orders would be delayed.

Anyway the move is behind me now, the parts are all unpacked and shelved. We are currently up-to-date with orders. I understand people have been let down, but it has been very a very difficult period, but it is now behind me now and all orders are ship out the same business day for orders received before 3pm.

We strive to offer help beyond the over the counter service and provide a service where you don't need to leave your home or office to receive orders.

Thanks

Toby

P.s some of the comments referring to me can be deemed as defamation and not very mature, when you actually don't know me.

There he is, good feedback Toby, like i said ive never had a issue with you, i was the guy that e-mailed for the parts always and never had a issue.
I will use again when i need a new scuttle pannel soon

Thank you.

look forward to helping you out again

 

[original guvnor]

Toby,

I consider myself totally impartial in this - I've never ordered any parts from you (so have no preconceptions about your business) nor have I ever met Andy or the other chap on here who have encountered issues with you.

Therefore please take this in the spirit it is intended - your explanation of all the events surrounding your move may have been true but it sounds like bull***t excuses. None of those things should have stopped you processing a simple refund if your customer was fed up with the delays. Sorry but it just looks really poor. You're a business and if you take customers money whilst all of this upheaval is occurring you cannot let them down. You have to have a contingency plan. None of this is their fault.

 

[pvr]

Also as an outsider, communication is the most important part of a business (any business). Keep customers updated on issues, delays, progress and everyone is fine. If there is no response on emails - it all goes wrong.

Everyone has emails on mobile phones, so even when on holidays, meetings, traveling - you can always respond with a response that you will respond later with a full response.

 

[Ewazix]

Whilst I have every sympathy for anybody running a small business it seems to me everything that what was said about the owner was justified. If goods or services paid for can't be delivered don't take the frigging money! If someone has been let down don't fob them off and effectively blame them for expecting a reasonable service or resolution, just sort it quickly.

I'm glad to have had a heads-up about bmminiparts.com

Tip for business website owners.... and wronged customers.
Every time someone types the business name on a thread or the name appears in a signature for example it elevates the google hit ranking for that thread, forums get a huge google weighting so this can easily put problem pages like this on a company's page 1 results. google "feedback (business name)"

 

[Ant]

I've used bmminiparts a few times and i've had no issues in fairness, but....

Like the above comments, your problems when running a business, as a customer I really don't care about, will i give some leeway yes, especially if i'm given a heads up, if it's going on weeks and something I urgently need then no and i'd like to know if that's the case so i can use someone else this time around.
From that post the moving premises impact on the orders wasn't meant to be as big, something happened, you decided to let them slide a bit rather than take a hit elsewhere and risk the implications it might have on your goodwill/reputation.

If one person being out of action/ill causes such disruption your resource management needs work, big move or not...you plan it for the scale, if something impacts it you adjust to cope with it, if you go "oh well...going be extra delays" and people get fucked off, here's the results/trade off you're going get for not taking a hit and bringing in help.

But more so when apologising for issues publically as a business, "story" aside to end it with that "p.s" is just plain daft...

good luck with the new premises anyway hopefully a learning experience for all!

 

[mr.tourette]

what a joker indeed, stitching up 2 forum members and coming on to the forum to cry innocence.... sorry but thats just lame... add me to the list of people that will never use your sorry service

 

[AndyBeech]

The funds for the OP have been refunded and the parts were pick and packed for postage when he cancelled.

If anyone else in the thread has an issue please email me with yogurt original order receipt and I will refund you.

Thanks

Wow, thread from the dead, but yes totally encourage the two sides to every story as that is entirely fair. Having said that, I don't regard his response as 'good feedback' or that it 'explains the situation better' in any way, shape or form. I'm glad you've completed your move successfully Toby and that you've got matters sorted, I don't however take that as any excuse or explanation to why a simple refund took a month to process, unless you had no intention of refunding me because I had rustled your feathers or you had better/more important things to do.

Having read through my posts on this subject, I stand by all of which I posted. None of which I would deem as deformation, although I suspect that's not aimed towards me. If there is anything though, I will happily amend.

Realised I didn't post a conclusion though. Yes I did EVENTUALLY get a refund, a month later from the original payment. I did get my bank involved (as I had no meanigful contact from Toby) who were more than helpful and said they would resolve it for me. I believe two days later (or may have been the next day) I got an email from Toby saying I had been refunded.......Now, I'll keep my overall opinion to myself on what went on there, but to me that was no coincidence in short.

I've got nothing personal against you Toby, but I got extremely annoyed with my genuine held belief that you had no intention of refunding me and had effectively stolen my money, that's honestly how your (occasional) replies/lack of contact made me feel, hence why I got frustrated and posted on the forum about it. I will happily justify that with the string of emails, (which I'm happy to post here if anyone thinks I'm not being honest or exaggerating matters) I have regarding the whole saga which were more than polite and gave you plenty of time and oppertunity to sort matters out. When someone else posted up about a similar saga with your 'give me your order confirmation' email games it made matters worse.

The fact you had 'picked and packed' my items ready for postage is irrelevant to my refund request and the matter as a whole and I take that as a thinly veiled swipe in my direction. They were picked and packed *after* you had ignored two emails more than a few days apart asking for an update and I then asked for a refund which suddenly prompted your response of "they are now picked and packed and ready to send" which was too late at the point. As others had said, a quick email update previously would have totally avoided my request for a refund.

A bit of advice Toby, sort yourself out a phone number for customers to contact you on, even if it's a business mobile. If you genuinely had no opportunity to email me back, a quick 30 second phone call would have worked just as well!