Would you consider this being a full service history?

M

mooney

Member
Long story short - we bought a z4 from BMW Approved Used 6 months ago.
Its been back and forth for a number of problems since, one of the issues we have had is that they have never provided it with all the service paperwork and stamps, but have always been promised this would be to follow.
However, 6 months later we still do not have the full paperwork and stamps, and eventually the MD of Sytner calls us up and tells us that it has missed 2 brake fluid changes. But apparantly these do not matter as the last one was done before we picked the car up.

I do not consider this a full service history and therefore do not feel that the car is worth what we paid for it considering we could now no longer sell it on privatley we a full BMW Service History.

So have sent a letter to Sytner rejecting the vehicle and asking for a refund.

That was 2 weeks ago, they have been avoiding the issue since and we finally got hold of the manager at Sytner who has told us that they will not accept the car back as the brake fluid changes do not matter.

I am absolutley appauled at the service.
The best they have offered is a £250 credit to get a service with them at some point.

I have never had such bad service from a main dealer ever.
Fed up. Just want rid of it now.
Have lost the love completely.

My understanding was that any AUC car could only be sold as AUC if it had a full service history.

Can anyone clarify if this includes the brake fluid changes or not?
 
Think srhutch had the same and got the car rejected on that basis without major issues though.
 
If servicing includes brake fluid changes as specific intervals then of course it is.
Brake fluid absorbes water which can corrode the abs and master cylinder, that why it needs to be changed at regular intervals.
My thoughts are:
Did it miss two in a row? I wouldn't worry too much about it if it was separately and a few years ago.
Maybe suggest the dealer gives you some sort of warranty on the braking system as well as the service credit?
I'm sure I've bought cars in the past with FSH and later realised it was missing a previous brake fluid change.
Is it really worth all the grief if say it's had it's brake fluid changed on the last two occasions?
 
It's a bit late to be worrying now, and I'd have not bought it without seeing the service history, as BMW salesmen are no more trustworthy than any other salesman.

I'd be more worried if it had BMW stamps for brake fluid changes, as the 2 times I've taken mine to a dealer (just to keep up the stamps) I've had to re-bleed them myself almost straight away. I've even told the dealer that they're not doing a very good job and they just point out that their pressure-bleeder is used on all their cars and no-one else complains.

The difference is between a pedal that feels firm from about 1cm right to the bottom of it's travel (the way I like it), and one that feels spongy to about half-way and then firms up, firm up after a couple of applications (the way it comes back from BMW).

You might want to carefully check the history you have got in case there's been any larger than specified gaps, and that they've not put mixed tyres on the car.
 
Nothing is going to wear prematurely through missed brake fluid changes. Just maybe the brakes might be a little more spongey than optimum.

So as long as the fluid was last replaced within the specified period - then it wouldn't worry me.

I think you have little or no chance of rejecting the car after 6 months because of this.
 
Think its all be said. But I have to ask, 'Why buy without seeing the full service history?' :roll:

Would certainly want to confirm AUC warranty is still valid with missing brake fluid changes.

Not sure I would completely reject the car on the basis thats its missed 2 brake fluid changes and agree with K99 comments. Would certainly negotiate a free service at the very least.
 
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