Wood BMW - Bournemouth

C

craigstokes1981

Member
I yesterday took my Z4M into my local dealer for its MOT and also to get the hardtop adjusted.

It went straight through the MOT and it appeared that the hardtop was successfully re-located on to the car.

However, I got up this morning, and noticed that the driver's side window does not work.

Having taken it back to the dealer, they claim coincidence, despite having to open the window during the work, and have quoted me £540 to get it fixed...

Any advice? Do I have any rights? Who do I complain to?
 
I have used Wood in Salisbury and always had first class service, so I'm sorry to hear you have experienced the opposite.

I would go back and ask to speak with the service manager, explain why you believe it was caused during the work.
 
I would like to confim that I have now come to an amicable resolution with Wood BMW over the problem.

Following correspondence with the serivce management, I took it back for a free diagnosis.

The cable on the window regulator had completely snapped and they agreed to meet me half way and fix the problem, free of labour costs, leaving me only the £160 to pay for the parts.

I appreciate their part in coming to an speedy agreement and will be happy to continue my relationship with them going forward.
 
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