Bit of background - bought something and paid with PayPal but the goods were never delivered by the online shop nor did they ever return emails or answered the telephone.
Raised a dispute with PayPal, provided all evidence and after a number of weeks got an email from PayPal stating that they had ruled in favour of me, but as the vendor had no funds in his account I would not receive anything unless the vendor replenished his account.
So what is all that about then? I thought when buying with PayPal you would get protection and your money back if there was a problem. Appearantly not so. As a backup, I claimed the funds back via my credit card as that is the funding source of my PayPal account so I did get a refund in the end, but from a different source. Interesting enough, the CC chargeback initiated another PayPal dispute cycle. Bet they try a bit harder to get their funds back this time though ...
Raised a dispute with PayPal, provided all evidence and after a number of weeks got an email from PayPal stating that they had ruled in favour of me, but as the vendor had no funds in his account I would not receive anything unless the vendor replenished his account.
So what is all that about then? I thought when buying with PayPal you would get protection and your money back if there was a problem. Appearantly not so. As a backup, I claimed the funds back via my credit card as that is the funding source of my PayPal account so I did get a refund in the end, but from a different source. Interesting enough, the CC chargeback initiated another PayPal dispute cycle. Bet they try a bit harder to get their funds back this time though ...