Watchdog - I need some support
- Thread starter starbucks123
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starbucks123
Member
Rejection at this stage is the only fair outcome. They can't get the dashboard which was replaced at 500 miles to sit correctly without rubbing the windscreen, hence the special lubricant and hence the repeat visits with rattles/creaks etc... returning within a few days.
starbucks123
Member
Maniac said:
A
Anonymous
Guest
starbucks123 said:Maniac said:
With respect OP, I'm not quite sure this forum is the right one for you, :roll: I think you'd be more at home on PH
I do feel for you,in many respects. I may have missed this,but have you demanded a refund or a replacement car. I'm in a similar situation to yourself with my 520. 9 months old and been with the dealer half it's life. We are at the stage where BMW have agreed a replacement ( as per my request ) subject to the attempted fix not working. I collect it on Friday,had 3 days in a 730 sport and then 2 days in a Z28. I've ordered a Z20 but I want to try a 28 before my motors fixed in production.starbucks123 said:
My dealer has been very good,I've no complaints at all. If you think BMW service is poor I wouldn't chance your arm with an Audi.... :wink:
starbucks123
Member
Kryton said:starbucks123 said:Maniac said:
With respect OP, I'm not quite sure this forum is the right one for you, :roll: I think you'd be more at home on PH
PH?
Pistonheads
starbucks123
Member
Tonybz said:
I requested a replacement after the first visit but was advised it required 3 attempts to repair before BMW would consider. It sounds like the dealer has been supportive, which is where I've struggled.
I drove a Z28 for a couple of weeks, a different beast when it comes to acceleration if that's what you're after. Engine noise was the same...
A
Anonymous
Guest
Firstly, I agree with the op....these are expensive cars carrying the BMW name....those two points alone...price and reputation mean that the car shouldn't rattle or have ongoing issues.
The op has given them plenty of opportunity to fix the problems, and they have not done so.
After so-many attempts, you do lose confidence in the long term success of the latest fix. Some people may be ok with the idea of being patient and even fixing things themselves, but others are not, especially from such a premium product.
I think the op has made the mistake of relying on the brand image that BMW built in the past. Now I feel they do not produce quality, well built products. That is my opinion based on my experiences with the 7 or 8 odd BMW's that I've owned.
Secondly. OP - please don't let the salesman pull the wool over your eyes. He is going to be nice to you....he's paid to be nice to you, to be your friend. He will try and distance himself from any of the actions of his dealership, to try and sweeten you. Ask him to take ownership of the problem (after all, you bought the car from him!) and watch him squirm his way out of it. This is my opinion based on my experience with my leaky Z4...after 3 visits to the service dept I sat down with my salesman and he whisked me back to the service dept! He only wanted to get involved again when the replacement was agreed.
Based on my understanding - they have now fixed most of the issues....(why has it taken so long). You suspect the fixes are temporary, based on previous experiences. I would say that you accept the rattles have gone at the moment, but having been in that position before, you suspect they will return....and if they do, you will reject the vehicle immediately as not being of satisfactory quality.
Does the car drive? Yes. But if you wanted a car just to drive, you could've got a much cheaper car. If you bought another item that had problems you would expect replacement.
Dont ignore other peoples advice on here....everyone has different viewpoints and that is good - it lets you get all views, but at the end of the day you have to do what is right for you. When I rejected my Z4 it was a fight, and the first thing my salesman said to me (just before whisking me back to the service dept) was that he could help me change car but there would be a cost....sorry, but the almost £40k car you sold me is faulty, I want a car that is not faulty, not the option to trade it in at a loss! I think the dealerships do a lot of behind the scenes stuff and we will never know what they do, but I think they use it to their advantage.
Also, BMW UK are not consistent in their approach, which further clouds the issue.
The op has given them plenty of opportunity to fix the problems, and they have not done so.
After so-many attempts, you do lose confidence in the long term success of the latest fix. Some people may be ok with the idea of being patient and even fixing things themselves, but others are not, especially from such a premium product.
I think the op has made the mistake of relying on the brand image that BMW built in the past. Now I feel they do not produce quality, well built products. That is my opinion based on my experiences with the 7 or 8 odd BMW's that I've owned.
Secondly. OP - please don't let the salesman pull the wool over your eyes. He is going to be nice to you....he's paid to be nice to you, to be your friend. He will try and distance himself from any of the actions of his dealership, to try and sweeten you. Ask him to take ownership of the problem (after all, you bought the car from him!) and watch him squirm his way out of it. This is my opinion based on my experience with my leaky Z4...after 3 visits to the service dept I sat down with my salesman and he whisked me back to the service dept! He only wanted to get involved again when the replacement was agreed.
Based on my understanding - they have now fixed most of the issues....(why has it taken so long). You suspect the fixes are temporary, based on previous experiences. I would say that you accept the rattles have gone at the moment, but having been in that position before, you suspect they will return....and if they do, you will reject the vehicle immediately as not being of satisfactory quality.
Does the car drive? Yes. But if you wanted a car just to drive, you could've got a much cheaper car. If you bought another item that had problems you would expect replacement.
Dont ignore other peoples advice on here....everyone has different viewpoints and that is good - it lets you get all views, but at the end of the day you have to do what is right for you. When I rejected my Z4 it was a fight, and the first thing my salesman said to me (just before whisking me back to the service dept) was that he could help me change car but there would be a cost....sorry, but the almost £40k car you sold me is faulty, I want a car that is not faulty, not the option to trade it in at a loss! I think the dealerships do a lot of behind the scenes stuff and we will never know what they do, but I think they use it to their advantage.
Also, BMW UK are not consistent in their approach, which further clouds the issue.
Some very valid points here.
It's very hard to quantify exactly the ins and outs, the feelings and the exact experiences one has within reading written words expressed. Especially when a subject such as this is being discussed in my opinion quite loosely without both sides of the story perfectly. Unless you are an expert in expressing yourself and writing the English word. Us members must listen and then objectively add their two pennies worth but, remember we don't know the exact set of circumstances here nor are we going to be given the written form in the entirety the problems either in spoken, written or in supporting documentation related to this unfortunate experience that starbucks123 is having. It's just not easy...
It's not that easy to read between the lines, really is it? We should support in every way possible, especially those with the motor trade experience behind them.
It's very hard to quantify exactly the ins and outs, the feelings and the exact experiences one has within reading written words expressed. Especially when a subject such as this is being discussed in my opinion quite loosely without both sides of the story perfectly. Unless you are an expert in expressing yourself and writing the English word. Us members must listen and then objectively add their two pennies worth but, remember we don't know the exact set of circumstances here nor are we going to be given the written form in the entirety the problems either in spoken, written or in supporting documentation related to this unfortunate experience that starbucks123 is having. It's just not easy...
It's not that easy to read between the lines, really is it? We should support in every way possible, especially those with the motor trade experience behind them.
starbucks123
Member
Thanks both.
After the 3rd visit I made it clear to the finance company I would reject the car if the issues came back, but the dealership lost the paperwork which bacame a requirement for the car to be rejected. It was then agreed the car would go in for the diagnosis to get a BMW UK technician to validate the faults after the 3rd visit, hence the agreement not to repair the vehicle. So the finance company and I were both looking for the same set of events.
Anyway, this is why I am pushing the rejection.
The main reason I've continued to come back and add more detail and updates is to help anyone else, the view of accepting the car back isn't the road I'm taking, and for anyone else that ends up in a similar situation, this seems the best place to detail what happens in this case.
After the 3rd visit I made it clear to the finance company I would reject the car if the issues came back, but the dealership lost the paperwork which bacame a requirement for the car to be rejected. It was then agreed the car would go in for the diagnosis to get a BMW UK technician to validate the faults after the 3rd visit, hence the agreement not to repair the vehicle. So the finance company and I were both looking for the same set of events.
Anyway, this is why I am pushing the rejection.
The main reason I've continued to come back and add more detail and updates is to help anyone else, the view of accepting the car back isn't the road I'm taking, and for anyone else that ends up in a similar situation, this seems the best place to detail what happens in this case.