Warranty Question

[Meady]

Hey All

Just a quick question i was hoping you could answer.

I have BMW Comprehensive Warranty as suspect i may have an issue with injectors.

Very recently the car slightly splutters on cold start, and doesn't feel hugely responsive when i put my foot down and at times the opposite (nothing happens with a slight tap of accelerator to keep the car moving in traffic then a sudden jerk forwards, i think the engine makes as slight 'whistle' too but that might just be my imagination

So i've never actually used a warranty before, how does it work? Can i just take the car into BMW and say i think something might be wrong and they will investigate? - Do i pay for investigation?

If investigation is covered do i just pay excess?

what happens if they don't find a fault?

Sorry if these questions are a little daft, like i said never had a warranty before!

 

[Huzee4]

In my experience the dealership will make you sign an agreement to pay the hourly labour rate for them to investigate and if It’s a problem covered by warranty then this charge will be wavered. Sytner hourly rate is around £85 !

Hope it works out in your favour, sounds like a warranty claim to me !

 

[R60BBA]

In my experience the dealership will make you sign an agreement to pay the hourly labour rate for them to investigate and if It’s a problem covered by warranty then this charge will be wavered. Sytner hourly rate is around £85 !

Hope it works out in your favour, sounds like a warranty claim to me !

£85 including VAT?

If so that is dirt cheap for a main dealer.

 

[Huzee4]

This is from a friend at Sytner, hot off the press !

The 1st hours diagnosis is £86.40 incl VAT then our 2nd hour onwards goes up to £163.80 incl VAT

:?

 

[R60BBA]

This is from a friend at Sytner, hot off the press !

The 1st hours diagnosis is £86.40 incl VAT then our 2nd hour onwards goes up to £163.80 incl VAT

:?

£160 per hour sounds about right for BMW main dealer labour rates.

I believe Porsche charge circa £250 per hour to put that into perspective.

However, the OP has nothing to worry about as his problem should be covered under warranty...

 

[Nictrix]

Who the hell pays these prices for labour?
Maybe if people stopped paying these amounts the dealers would be forced to lower their rates.

 

[ronk]

Who the hell pays these prices for labour?
Maybe if people stopped paying these amounts the dealers would be forced to lower their rates.

Who would pay for the stainless steel and glass - and don’t forget all that “free”coffee!

What amazes me is how many hangers on there seems to be? There always seems to be a bod with some A4 paper under his arm.

 

[R60BBA]

Who the hell pays these prices for labour?
Maybe if people stopped paying these amounts the dealers would be forced to lower their rates.

Doesn’t make a difference to me as I wouldn’t want a main dealer anywhere near my motor.

 

[Sparkybrum]

My recent experience with Sytner is recorded in the forum. Not good and I too had what I believed to be a bullet proof warranty with the car having a full dealer service history and low miles. Be prepared to pay for the diagnostic check as described and hourly rates thereafter. Oh, and don’t forget to pay the £250 excess they’ve probably also written into your warranty if its an extended one?

Always worth seeing what an indie would charge?

 

[Busterboo]

Who the hell pays these prices for labour?
Maybe if people stopped paying these amounts the dealers would be forced to lower their rates.

Doesn’t make a difference to me as I wouldn’t want a main dealer anywhere near my motor.

Why not?

 

[john-e89]

Who the hell pays these prices for labour?
Maybe if people stopped paying these amounts the dealers would be forced to lower their rates.

Doesn’t make a difference to me as I wouldn’t want a main dealer anywhere near my motor.

Why not?

The fact you’re even asking the question says it all Buster. Dealerships don’t employ mechanics they employ fitters. That and £250 excess ON TOP of a roughly £400 ‘Warranty’ a year..... :dizzy: ...then the labour rates quoted if it’s not covered, and lots isn’t, as always......

If you want to bend over, drop them and take it that’s obviously up to you but there are genuine good knowledgeable places you can take your car to that won’t make you a ‘latte’ from a machine whilst they smirkingly hand over an invoice for hundreds and hundreds and hundreds for lifting your bonnet and filling your washer fluid.... :roll:

 

[Busterboo]

A nice try, John, but just old, out-of-date prejudices and no facts.

The major jobs by Sytner on my 35iS in the last 35k miles - adaptive suspension, DCT sump plate, rocker cover gasket, brake discs & pads - a mixture of warranty and cash - were significantly cheaper than a well-known local independent.

I know, because I checked.

 

[john-e89]

A nice try, John, but just old, out-of-date prejudices and no facts.

The major jobs by Sytner on my 35iS in the last 35k miles - adaptive suspension, DCT sump plate, rocker cover gasket, brake discs & pads - a mixture of warranty and cash - were significantly cheaper than a well-known local independent.

I know, because I checked.

No facts..?? Well they charged me for a ‘service’ on my new 35is and convinienty ‘forgot’ to change the oil filter and air filter but still handed me a nice large invoice, so you can stick your prejudices up your warranty.

How much have you shelled out over the years for your piece of scrap paper when you could have saved the money and put it towards a proper outfit that actually know what they’re doing..?

As I said if it works for you, fine, but don’t come on saying I’m prejudiced when it’s you that don’t have the facts, I’ve got the facts with my own car, and experience, I’ve worked in these places, in my younger days, they cut so many corners they’d make fantastic racing drivers....

 

[mr wilks]

A nice try, John, but just old, out-of-date prejudices and no facts.

The major jobs by Sytner on my 35iS in the last 35k miles - adaptive suspension, DCT sump plate, rocker cover gasket, brake discs & pads - a mixture of warranty and cash - were significantly cheaper than a well-known local independent.

I know, because I checked.

My issue with the main dealers is that all those above jobs will have been given to someone along with a timesheet dictating how long the technician has to carry it out in minutes ( in effect they are on pricework - the faster its done the more minutes are saved then they can take another jobsheet & so on ) now i for one would much prefer my car to be repaired by someone who isn't in a rush & isn't watching the clock , someone i can actually talk to about my car as opposed to the service manage who reels off any old spiel
My indy who was master tech before leaving said it was this practice that made him leave , for eg iirc he said 20mins was the time alloted to find a car in car park , get into the garage , change the oil , scan & reset the service trip then return car to where it was parked hardly time to let the oil drain is it ?

 

[Nictrix]

A nice try, John, but just old, out-of-date prejudices and no facts.

The major jobs by Sytner on my 35iS in the last 35k miles - adaptive suspension, DCT sump plate, rocker cover gasket, brake discs & pads - a mixture of warranty and cash - were significantly cheaper than a well-known local independent.

I know, because I checked.

My issue with the main dealers is that all those above jobs will have been given to someone along with a timesheet dictating how long the technician has to carry it out in minutes ( in effect they are on pricework - the faster its done the more minutes are saved then they can take another jobsheet & so on ) now i for one would much prefer my car to be repaired by someone who isn't in a rush & isn't watching the clock , someone i can actually talk to about my car as opposed to the service manage who reels off any old spiel
My indy who was master tech before leaving said it was this practice that made him leave , for eg iirc he said 20mins was the time alloted to find a car in car park , get into the garage , change the oil , scan & reset the service trip then return car to where it was parked hardly time to let the oil drain is it ?

And would you only be charged 20 minutes labour? Doubt it.

 

[mr wilks]

A nice try, John, but just old, out-of-date prejudices and no facts.

The major jobs by Sytner on my 35iS in the last 35k miles - adaptive suspension, DCT sump plate, rocker cover gasket, brake discs & pads - a mixture of warranty and cash - were significantly cheaper than a well-known local independent.

I know, because I checked.

My issue with the main dealers is that all those above jobs will have been given to someone along with a timesheet dictating how long the technician has to carry it out in minutes ( in effect they are on pricework - the faster its done the more minutes are saved then they can take another jobsheet & so on ) now i for one would much prefer my car to be repaired by someone who isn't in a rush & isn't watching the clock , someone i can actually talk to about my car as opposed to the service manage who reels off any old spiel
My indy who was master tech before leaving said it was this practice that made him leave , for eg iirc he said 20mins was the time alloted to find a car in car park , get into the garage , change the oil , scan & reset the service trip then return car to where it was parked hardly time to let the oil drain is it ?

And would you only be charged 20 minutes labour? Doubt it.

eerrrrr nope
I appreciate for some the main dealer experience is comforting as in you would expect the highest level of professionalism & perhaps its wrong to say all service & repairs at a main dealer is poor value for money but i see little to convince me my car will be better looked after within the dealership network ( that goes for all brands )
A new car with a decent service package is possibly worth having ? I don't know because ive never been that route :?
It certainly seems like hit & miss what the warranties pay out on & its not like you pay the £50 a month then all repairs are free thereafter , they do seem to like squeezing that bit more from you should you need the service

 

[MACK]

The only time any of my cars go near a main dealer is to pick up parts that are dealer only or for a FOC Recall .

I was in Halliwell Jones BMW Warrington this week with the wifes car for such a recall. Basically the bad experience that followed just reconfirmed all of my long held opinions of main dealers. Pretentious bunch of useless clueless w@nkers!
In fact it actually started three weeks before we got there when they point blank refused to provide a courtesy car for her, so we both had to have our time wasted instead. Funny enough I rang them to prove a point and book a fake service appointment for the same day and hey presto courtesy cars no problem. When challenged on this they admitted it was because all the cars allocated to them by BMW for this recall were already out, so I asked why not book hers in for a day when you did have them. No response to that one. Its bad enough one person having their time wasted on a recall, but due to Halliwell Jones' blatant "book them in anyway" profiteering two people suffered.

The best bit was when they told us if they needed the car for longer (possibly weeks) we would be put into and Enterprise rent a car Toyota. When asked how BMW justified that the response was, "well the view from BMW is a brand new Toyota is at least comparable with a 5 year BMW." Really I said "I guess we should be buying a brand new Toyota next time round instead of a used BMW. I think I'll convey that to BMW Customer Services in my letter of complaint." At that point the service advisor started squirming and you can guess the rest!

 

[john-e89]

A nice try, John, but just old, out-of-date prejudices and no facts.

The major jobs by Sytner on my 35iS in the last 35k miles - adaptive suspension, DCT sump plate, rocker cover gasket, brake discs & pads - a mixture of warranty and cash - were significantly cheaper than a well-known local independent.

I know, because I checked.

My issue with the main dealers is that all those above jobs will have been given to someone along with a timesheet dictating how long the technician has to carry it out in minutes ( in effect they are on pricework - the faster its done the more minutes are saved then they can take another jobsheet & so on ) now i for one would much prefer my car to be repaired by someone who isn't in a rush & isn't watching the clock , someone i can actually talk to about my car as opposed to the service manage who reels off any old spiel
My indy who was master tech before leaving said it was this practice that made him leave , for eg iirc he said 20mins was the time alloted to find a car in car park , get into the garage , change the oil , scan & reset the service trip then return car to where it was parked hardly time to let the oil drain is it ?

And would you only be charged 20 minutes labour? Doubt it.

:lol: That’s quite funny actually, or tragic depending how you look at it. You simply don’t pay dealer prices for a good Indy because you don’t have the overheads, plus you’re far more likely to actually get the oil changed, which is the purpose of the visit.

Get on the dealer gravytrain if you must, it’s your loss.

 

[ronk]

I was in a dilemma last year when our 335 was coming out of warranty and I needed EU breakdown cover - it wasn’t that much more to cover a calamity - ok with an excess!

Now I have to consider what I do this year when the 35is is three and reached banger status !!!

 

[john-e89]

I was in a dilemma last year when our 335 was coming out of warranty and I needed EU breakdown cover - it wasn’t that much more to cover a calamity - ok with an excess!

Now I have to consider what I do this year when the 35is is three and reached banger status !!!

Well I’d offer to buy it off you Ronk but now I know it’s been ragged to death down the Autobahn..... :wink: