Taz x said:Today i am very unhappy with BMW
My car as been with the local dealer for over 5 weeks. A problem with the N52 engine. Intermittent knocking when cold. BMW have just told me that until they witness the fault they can not do anything
I have emailed them a video of it
I have just spoke with BMW customer services and they basically said that if the fault is intermittent then there is nothing that can be done about it
Any thoughts/advise. As anybody ever made an official complaint to BMW. What is the procedure?
Taz, I've been there too. I brought my car to the dealership with the intermittent engine knock, with 6 months to go on the original warranty. They kept it for about 8 days, and said they could never get it to knock, so they couldn't do anything about it. I researched it on this forum, and told them about the well-known hydraulic valve adjuster rattling noise issue. The service department said they had no knowledge of that. I added that it was quite shocking that so many folks online have posted about having the problem, and even discussing the cause, and yet they are telling me that I'm the ONLY Z4 owner they've ever heard of with the issue. This must have come down from HQ in a memo directing reps to deny the problem exists or has ever been reported, to discourage an expensive recall. When I picked the car up, I brought them a video (via thumbdrive) of the knock taken with the hood open, while moving around the front of the car. My VIN is clearly visble, to prove the ID of car being filmed. Their response: they can't open files on a thumbdrive on their office PC. I emailed it to them, on the spot, from my Iphone (which could prove the date of the problem, within warranty). The next response: they can't open videos on their office PC.
They did say they would note the alleged issue in my file, in case it becomes worse after the warranty runs out. I'm beginning to think this is a conspiracy... This isn't the 1st time they have matter-of-factly argued with me about my car. They once told me, after failing to program my new alarm with the settings I asked for the day of the install dropoff, that my center storage compartment didn't lock with the alarm on, not because they screwed up the programming, but because- her: "I spoke with the service manager- he confirmed that the locking feature you mentioned wasn't a feature that was ever offered on your car." I had to scan and fax 2 pages from my owners manual, to the SERVICE MANAGER, to inform him he was "mistaken" (i.e. ignorant). They fixed that issue on the 2nd trip. After a 3rd trip to the dealership (70 miles each way), my alarm still doesn't do what I ask them to program it to do (complicated things, like beep every time it is armed and unarmed...). Their last excuse was yes, they messed up AGAIN, but they "couldn't find the cable needed to change the settings," as they were in the process of moving from one building into the one next door, and it was the only cable they had. :x But, I could bring it back another day, once they found the cable (140 miles roundtrip) and it would only take 15 minutes, next time. I gave up. I have always been polite with them, as it (possibly) isn't the customer service rep's fault, but come on.
I love my BMW. I hate my local BMW dealership.
