Urgent help with new car
- Thread starter CryptoWhale
- Start date
CryptoWhale
Member
Thanks all. I have made him aware that I want a refund before the car is taken away. Best he came back with was 'you can come to the office with the car and get an immediate refund via the card machine'. In all honestly, I think the guy is full of sh*t and doesn't even have the money in his account.
Essentially my options are as follows;
Let him repair the car - Don't trust him or the garage he uses one bit though.
Let him take the car and refund me 3-5 days later - Again, don't trust this one bit
Keep the car, get it to the local garage and have them change the rear axle. Hope and pray this is all that's wrong with the car
Essentially my options are as follows;
Let him repair the car - Don't trust him or the garage he uses one bit though.
Let him take the car and refund me 3-5 days later - Again, don't trust this one bit
Keep the car, get it to the local garage and have them change the rear axle. Hope and pray this is all that's wrong with the car
Sounds like he is attempting to Bully you into a result that suits him!
Ask him if he wishes to go down the formal route?
He sold you a faulty car with a dodgy Mot cert which is only days old.
He is skating on thin ice if you go official.
DVSA Intelligence Unit
[email protected]
Telephone: 0800 030 4103
Monday to Friday, 7:30am to 6pm
Ask him if he wishes to go down the formal route?
He sold you a faulty car with a dodgy Mot cert which is only days old.
He is skating on thin ice if you go official.
DVSA Intelligence Unit
[email protected]
Telephone: 0800 030 4103
Monday to Friday, 7:30am to 6pm
Call his bluff, he thinks you are weak and because he runs a business that he can make you do what he wants and push you around. I have come up against this many times since starting a business, please don’t fall for it and let him get away with it, IMO I don’t think he has any intention of giving you back your money, he can’t be trusted this is obvious from his behaviour so far. All the legal cards are in your hands. If you think he doesn’t have the money to pay you back you have nothing to lose and you can use the small claims court to sue him for the money.
Spaldingski
CryptoWhale said:
Even if you wanted to, you can't take the car back as it's undriveable! I've never heard of a refund on a card when you didn't pay by card, either!
You could go to his place with the keys and V5 for the civic dump them on him and demand your money there and then.
I would go back to him for one last time saying that you are getting legal advice on your rights, then tell him you are reporting him to trading standards and the MOT tester to the DVSA. I would also tell him you have spoken to a trusted local MOT tester who is going to give the car a once over on your drive and you will pass this information onto the relevant authorities.
If that doesn't do the trick then my next call would be to the Citizen's Advice Bureau and ask the best way forward. Then call the world and his dog (mainly trading standards and DVSA) and tell them your story. I would also call your local cop shop, as I'm pretty sure someone has broken a law or two here.
The only companies who do this are ones who deal with multiple transactions every hour. The refunds are computer-generated so all information has to be in order for the system to issue them. I doubt a back street car dealer has that kind of sophisticated computer set-up. Sounds like he heard it in the pub, so uses it as an excuse for delaying tactics.ronk said:
CryptoWhale said:
I’m going to be honest, and it might not be agreeable to some members but hey ho. I may also add this was going to be my response much earlier in the day but got caught up.
I’d be dropping him an email to an address registered to the business insisting on a full refund for being sold an unroadworthy car which is quite clearly not fit for purpose and you have NO idea how it passed a recent MOT.
Get that response in writing. Then, now this is ME, I would be informing him by phone that I, along with my two brothers, would be accompanying the car when it was collected and expect an immediate refund, non of this 3-5 days pish!!! And you will be retaining the keys and paperwork until the money was cleared in your account. If that did not happen you would be phoning the police, trading standards and VOSA while standing in their lot and remaining with the car until one or other turned up.
A very similar thing happened to me with a car I bought in London. I very lightly scratched it and phoned for a touch up pen. Gave the dealer the paint code, “no problem sir, a blue touch up pen will be on its way to you shortly” I was looking out the window at the time, my new car was quite clearly grey
Phoned the garage told them they’d sold me a ringer, didn’t care if it was them or had been passed on to them unwittingly, me my two brothers and two cousins would be down on Saturday for a full refund plus £500 for inconvenience or I’d be making the calls I suggested earlier. We were in London for them opening at 9am Saturday, had the money, including the additional £500 (cash) and we’re out the door by 9:20 am. They wanted this kept quiet more than I did.
I know there was the baseball bat comment made in jest earlier, I’m the same but not so much in jest. There’s no way you can trust an outfit who treated you like this in the first place selling you that car. I wouldn’t let them near it to repai, wouldn’t keep it either as you don’t know what else they’ve bodged. Let’s not make any bones about this, their desire to make an easy couple of £££’s could’ve killed you, your passengers or anyone you collided with if that’d happened at 70 mph instead of sitting on your drive.
All IMHO and as already said likely not many peoples way of dealing with it, but you can take the boy out of Glasgow but……………
Oh, and the MOT tester, would get banned, fined at an absolute minimum for that level of incompetency, I actually wonder if they physically had the car at all
MikeyH said:plus oneBut you need some big and imposing mates for this to work.
There wasn’t one of the five of us under 6’, and yes Glasgow accents provided by all
ronk said:
TBH Ron, that’s a risk you take going down this road of how to deal with it. That’s why I said most likely not the way many would choose to deal with it this way. We were all prepared for that to be an possibility and didn’t have an issue with it
CryptoWhale
Member
Quick update - I've got the money back. The seller told me the driver was turning up within the hour and that his accounts team will process the refund in 24-48 hours. Told him it's not happening and that I want the money in my account before handing the keys over otherwise it will go much further. A few back and fourths and he told me he will get his 'accounts manager' to refund me the money as a matter of urgency when their driver arrived. Driver arrived and the seller transferred me the money. Funny considering the refund came from his bank account, in his name, accounts manager my ass! The seller has now blocked me. The collections driver is sat in the car waiting for the recovery truck to arrive 
A complete outfit of amateurs and I have had a very lucky escape. Wondering what the best course of action would be now I don't have the car? Report the MOT center and contact trading standards?
A complete outfit of amateurs and I have had a very lucky escape. Wondering what the best course of action would be now I don't have the car? Report the MOT center and contact trading standards?CryptoWhale said:Quick update - I've got the money back. The seller told me the driver was turning up within the hour and that his accounts team will process the refund in 24-48 hours. Told him it's not happening and that I want the money in my account before handing the keys over otherwise it will go much further. A few back and fourths and he told me he will get his 'accounts manager' to refund me the money as a matter of urgency when their driver arrived. Driver arrived and the seller transferred me the money. Funny considering the refund came from his bank account, in his name, accounts manager my ass! The seller has now blocked me. The collections driver is sat in the car waiting for the recovery truck to arrive
Excellent news
All done without a Glaswegian or baseball bat
Now is the difficult bit that only you can decide. This is where your conscience kicks in. You’ve got your money back but what about the xxx number of people who have been sold similar potential death traps by the same crooks. Reporting the MOT centre
BUT doesn’t affect the seller, so I’d be going Trading Standards too and making them aware of the link with the garage VOSA will spot check cars sold by dealer and mot’d by that MOT centre. Let the bar stewards take everything coming their way. Outcome could’ve been so much worse :thumbsdown: