URGENT advice/views PLEASE

E) the driver's seatbelt doesn't recoil back into the holster properly and has to be fed back in by hand every time it is extended

FYI, if not the suggestion above, this is often just a case of LUBE UP! :wink: :rofl:

Spray some silicon lubricant onto the end of the belt (when fully extended) and feed it back and let it cycle. You may well find it returns the whole thing to normal.
 
good luck at HJ today.They can be difficult in my experience with them ,but be persistent and if its not going well have a rethink and a cup of coffee and a bacon butty in their inhouse cafe . They are the best bacon butties in the world!!!!!
 
+1 too Danny. Remember to Accentuate the positive (is that from Mary Poppins?!). You still have a bootiful motor. I think you're probably stuck with it for a while, so iron out the niggles you can sort out whilst creating mary-hell with the stealers AND still try to enjoy owning and driving a special car.

(I'm gonna go lube my seatbelt later, its slightly reluctant to recoil properly).
(I also get the occasional rattle here and there, they seem to move around! Quick fix for this is to drive EVERYWHERE with the roof down or the stereo very LOUD, or BOTH options). :driving:
 
kipperonabike said:
+1 too Danny. Remember to Accentuate the positive (is that from Mary Poppins?!). You still have a bootiful motor. I think you're probably stuck with it for a while, so iron out the niggles you can sort out whilst creating mary-hell with the stealers AND still try to enjoy owning and driving a special car.

(I'm gonna go lube my seatbelt later, its slightly reluctant to recoil properly).
(I also get the occasional rattle here and there, they seem to move around! Quick fix for this is to drive EVERYWHERE with the roof down or the stereo very LOUD, or BOTH options). :driving:
Click to expand...

...not according to Wankypedia! But according to tghe entry, you probably saw it on Coronation Street played at Blanche Hunts funeral? LMAO! :poke: :rofl:
 
So. There looking at the niggles and have been wriggling a bit but I'm hopeful there going to look after me. But it seems the car has missed a brake fluid change and, if the service history and in car service indicator are to believed the car will get to 40,000 miles only having had 3 oil services but no other inspections. Surely that's not right? Service interval indicator been disrupted and not reset at some stage?
 
Dannyd said:
So. There looking at the niggles and have been wriggling a bit but I'm hopeful there going to look after me. But it seems the car has missed a brake fluid change and, if the service history and in car service indicator are to believed the car will get to 40,000 miles only having had 3 oil services but no other inspections. Surely that's not right? Service interval indicator been disrupted and not reset at some stage?
Click to expand...

What does your handbook say?

I'm certain its services as indicated by the on-board computer or two years whichever is less? Whether those services were of the right type is another question....have you asked BMW for the records or have they used non-dealers?
 
They've said there going to sort all the niggles which is nice some under warranty some as good will but the main concern is the service history and wind noise. They accept it missed a brake fluid service. Should have been done 2 years ago and wasnt. Service book says sequence is oil insp1 oil insp 2 and yes the car tells you which and when but it should tell you in that sequence. Mine has/will get to 40,000 having had 3 oil service and nought else if the service history/indicator are to believed/followed hence concern. So far no direct answer to this question. Auc promise says car must have been serviced as per manufacturer's requirements. It clearly hasn't. They admit that.

As for the wind noise bear in mind it's a coupe. My last car was a vert and was quieter. Its not a case of turning the stereo up its a clear and distinct high pitch whistle literally inches from ur right ear from 50mph which gets worse the faster u go This will be the third time its gone in for this problem first time was day after I bought it. Auc promise says they'll exchange the car. Dealer won't give me a direct answer on that either. Granted taken individually these are niggles but all together, recurring, unclear service history and paid though the nose for Auc promise-how relaxed about it would you be?

They have had the car since weds and phoned to say they want it until Monday. As far as I am concerned they can keep it until I get a sarisfactory response/some comfort on the service history wind noise fault and Auc promises issue.
 
Doh! Missed the point it was a coop so agree with you 100% on the wind noise. Personally I wouldn't lose any sleep over the brake fluid thing.....in years gone by it was something you did every 5-6 years at best, and often not even that. Yes its a performance car, but if the fluid was going to attract significant amounts of H20 in such a relatively short time I'd be worried about the entire construction TBH.

Glad you're getting it sorted, soon it will all be a distant memory :)
 
The car's been taken to the body shop now because the problem with the front bumper alignment is "worse than we thought".

Still can't get a straight answer from them on any of my questions. What is it with the natural adversion to honesty with these people? When asked about the AUC promises which clearly have not been met by their own admission I am met with a wall of uncomfortable silence and then a "we don't really want to exchange the car". When asked well what will you do then, I just get a "we'll look after you". Flippin Nora its not rocket science.

Car has been in 9 days and counting now.... They've even given up with the daily "it will be ready tomorrow" phone call.

Hmmmm. :headbang:
 
I would ask for an exchange if I were you! Cant imagine having a tin top with wind noise! I would be seriously concerned it's been in a decent smash(along with front bumper not fitting and needing more work than they thought). £10k's worth of damage shouldnt write off your z at 6 months old so wouldnt be recorded but still a lot of work. If the early records aren't there either I would be worried. Good luck and hope you get the outcome your looking for! :thumbsup:
 
Day 16 in the Dannyd house and the coupe still isn't back. U cud probably build a new one in 16 days. Radio silence from the dealer who is still unable or unwilling to answer some pretty straight questions about the AUC promises and what t u going to do for me. Best they can come up with so far is we'll take it in in part ex at
Market value. Really? Gee thanks. Was hoping to be posting that they'd sorted it all out by now and saying that u Shud rate them highly because any dealer can have problems but u can tell a good one by the way they sort them out. In this case even if they do what in asking for it's taken so long and has been like blood from a stone. No honesty no transparency or common sence. Treating me like an idiot with the bullocks fob off lines they've tried. Beyond redemption in afraid. Avoid at all coats. Harumph.
 
So AUC is useless then?

I'd just start sorting the issues yourself. I know you don't have to, but it might make you feel better.

Some of them are probably due to under-use.


I bought my car and I only saw it as it came in, with a 'promise' of recon wheels and stuff. In the end they were done badly, some other stuff wasn't ideal, but it was a nice car at a nice price and I tidied up other issues myself. Only warranty thing was the radio which was properly broken before sale and needed a part getting in. This was a non BMW trader btw.

In any case, my car has run fine for over 2 years now. Despite a few rough edges where cars get rough edges over 7yrs of use, it's going fine.

Does a leaky tyre, a squeaky dash, and a creaky door, really matter that much to throw the car back after loads of effort and trying to find another that might have faults too.

I'd throw in £750, fix what is wrong with it (not with that dealer), and enjoy it! Maybe get an INSP2 at another dealer too, make sure it's all sorted ready for you to enjoy.

I'd rather pay and get a job done right, than a bodged dealer job trying to avoid warranty claims bending your roof or something dumb.

Dave
 
Personally I'd be down there NOW requiring a full status report on what they've found, are doing, and plan to do. Based on that you need to consider if what you hear is enough in law to require them to just take it back and call it a day. The bumper thing - allied to the door problem - potentially sounds like badly repaired accident damage somewhere along the line. I assume you did a full HPI on it?
 
On issues A,C and F did you not notice any of these when you inspected/test drove the car yourself prior to purchase? AUC or not i would have given a good once over at least.

Did you pay a good price for the car? If you did i personally would swallow my pride/take it on the chin and pay for some of the issues to be sorted. I couldnt hang around this long waiting for these problems to be fixed, i want to be out there driving it! 8)
 
Issue A), wind noise, I didn't notice on the test drive because I didn't go fast enough. Noticed it the evening I picked the car up when I took it on the motorway and it went back in the next day. They worked on it for about 3-4 hours whilst I sat there, and later said they changed the seals but they look just as weathered as all the others and then as per posts above the fault re-occured - twice.

Issue C), the dash rattle, again I didn't notice this until driving around for a while. Thought it was a normal characteristic until someone pointed out that it was a bit worse than that. And with all the other niggles started to think there was more to it. HJ say this is sorted now but I haven't had the car back to check yet. Nor have they told me what the problem was.

Issue F), the paint peeling, this didn't manifest until a couple of weeks ago. I had taken it back with a loose bumper previously, which I noticed from the start but was told there is movement in them to absorb impact, and was then told it was my fault because I had crashed into something (which I hadn't). At that stage it was their word against mine and I was just going to swallow the cost of sorting (or live with it) until the paint started peeling and thats when I thought enoughs enough. They say they have repaired this for me as a goodwill gesture (i.e. still not convinced that I didn't do the damage but how do they explain the paint peeling?). They were going to do a smart repair in the dealership but ended up sending it to the body shop.

They say they've sorted all the niggles now, and ordinarily I would have been happy with that and might have chucked some money at it myself as Mr Whippy suggests to speed things along but because of evasive answers, untruths, lack of communication and a general "couldn't give a toss" attitude, I think they have some questions to answer about the AUC promises and I'm not prepared to let them off the hook. A recurring fault which they can't fix and not serviced as per requirements. Shouldn't have been sold as an AUC then and should be offering an exchange. Thats what the promises say and they are completely ignoring that.

Daft I know but I didn't do a HPI or check the service history before I bought it because of the AUC promises. That is why you pay the dealer price afterall isn't it which is why I want some satisfaction on those promises. I asked them to do an INSP1, extend the warranty and give me an assurance that if the windnoise reoccurs they'll swap it, which I think is reasonable in the circumstances, and they won't even do that. Completely ignored the requests, said I can trade it in at "market value" no attempt to say why they think my requests are unreasonable. Won't tell me what the problems were and whats been done to put them right.

Nearly three weeks they've had the car and no communication at all unless I've pressed the point. BMW Finance were next to useless too, BMW UK told me to have a chat with the dealer principal and if still not happy they'll send an area master engineer to do a report on the car. TBH I don't think there is anything massively wrong with the car but with such shocking service and lack of honesty/transparency about the problems refusal to give straight answers it makes you wonder what they are trying to hide, and on the AUC promises they are banged to rigths so why they can't just admit they've ballsed things up and talk sensibly to me about sorting it out makes me want to go the distance with them. I am due to meet the PD tomorrow afternoon to discuss so lets see what happens.
 
I don't think there is probably much wrong with your car, it just needs some TLC.

Since you bought/deposited on the car before they even had to do anything on it to tidy it up for sale, there was probably little motivation for them to fix it up prior to sale. I fell into that same trap and they did a s**t job on the wheel recon probably because they thought they had sold it so why bother?! All said and done it was a good price so I didn't really care THAT much, and it was higher spec than I had imagined when I viewed it.

Them not sorting the issues is a pain, that is where they have failed. If you want to pursue, just keep pushing them to fix those problem areas. Do it one at a time if you need to. Keep them concentrating on one thing at a time so they can't distract the issue at hand. Focus on the roof, get it till it's right, tick that box, move on...

The paint peeling is probably a BMW 'freshen up' thing. Car comes in with scuffs, they tend to re-spray those areas to tidy them up for resale as AUC, but in my view, some of the jobs are of questionable quality.
Or perhaps the previous owner had a smart repair done in that area?

Dave
 
So I went to the meeting as requested by the dealer principal and head of used car sales and neither of them turned up. They were delayed in a meeting in Warrington apparently but no one bothered to tell me in advance of my turning up. I sat around for 20 mins and then they showed me through to the workshop manager who knew nothing of the history. He seemed genuine enough and was appalled at what had transpired and that they had left me three weeks without a car. He agreed the service history wasn't right and that an insp 1 would sort that and cudnt believe they hadn't just agreed to do it. He also said he cudnt believe that they hadn't just agreed to extend the warranty as I had asked too. He (for the first time) explained the likely reason for the wind noise (it's a coupe remember) and that he'd personally check the car over to make sure it was sorted such that he wud be happy enough to guarantee the wind noise problem wouldn't come back. He said he'd have to clear his lines with the DP of course but that he'd get in touch. Still no car then. Let's see what happens next....
 
This has to be THE most appalling example of s**t customer service I've seen in a long time, never mind in a bloody BMW dealer.

Fire the bloody thing back if they disrespect you that much, as they clearly do.
 
Sounds like a real nightmare :( I know how you feel though, i've had a list of things wrong with mine as long as my arm! I've spent nearly a grand on it getting things fixed since I bought it :cry: Hope you get it fixed up to a decent standard!
 
have you informed BMW that they failed to turn up? I have bought loads of cars from HJ but will think very carefully about another car from them if they treat people so badly
 
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