Thanks for nothing dealer!

J

JimmyPop

Senior member
 Glasgow
Booked my car in for an oil service and MOT at the dealer (Harry Fairbairn Glasgow) on Friday there which went ok. When I got home however I noticed that my passenger side footwell light which I had recently installed wasn't working and neither was the power cable which I had hardwired for my satnav. Initially thought it was just the earth connection that they had probably forgotten to put back on when changing the micro filter as I use one of the footwell cowling screws. I've just spent the last two hours sorting the mess they had made of my installs. The wires to my footwell light had been pulled out/snapped and the power supply for my satnav had been pulled out of the lighter socket which I had installed behind the head unit. It seems like whoever was mucking around has just pulled at things without paying any attention to where they might be connected.

I'm just wondering if it's worthwhile complaining to the dealer/service manager or will it just fall on deaf ears? It's a little frustrating to say the least, particularly when I've had to pull my head unit and centre console out to reconnect things! :headbang:
 
Nightmare mate. I would voice your concerns. Probably will fall on deaf ears. Shame :(


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That is definitely unacceptable behaviour - the car should be given back to you in same state it was given in. Id be complaining :!:
 
I know. It just goes to show how little respect they have for other people's pride and joy. I was helping my mate install an AUX-in cable on his 350Z today and was terrified I damaged anything. Pity they didn't show the same concern!

EDIT: Nick, I also asked them to look at the whirring noise. They came back and told me there was nothing wrong except for a slightly buckled alloy which they said was an MOT advisory. I'm doubtful seeing as I've had the noise for 2 months and had my alloys refurbed about 5 weeks ago.
 
Phone first thing on monday morning and tell them about it,also mention that if BMW ask you to complete a customer satisfaction survey it will be very unfavourable unless you can reach a satisfactory solution.
 
Thanks everyone - wasn't sure if I was being a little bit over-sensitive!

Will be on the phone first thing tomorrow morning.
 
Do you get the calls from BMW gb after a visit? I get them after each visit but not sure if everyone does.
 
pvr said:
Do you get the calls from BMW gb after a visit? I get them after each visit but not sure if everyone does.
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I used to but not recently ,but I always get a call from Dealer checking level of satisfaction ( actually I think it is a 3rd party on behalf of )
and have in response received email appreciating "kind comments" from Dealer

Guess I am lucky with these guys mind you my previous dealer in Devon was just as good
 
Well I usually get the feedback email which I usually reply to. In all honesty I usually get good service from Harry Fairbairn. In the past my only complaint has been a lack of communication. For example, they closed at 5.30pm on Friday and I had informed them I would need a minimum of an hour to make my way to the garage to pick the car up from work. I didn't get notification that it would be ready to pick up that day until 4.45, and that was after me phoning at 4.20!

I did roll my eyes when I booked my car in and the girl behind the service desk asked if my Z4 was a petrol or diesel engine. :roll: :headbang:
 
Strangely I only get feedback cards when I've not had to pull up the dealer on something amiss when I've gone to pick the car up (e.g. forgetting to stamp the service book, or reset the service indicator, or washing the car) :?
 
I invariably get a call from the dealer or BMW after every visit- have had very good service from Cooper- Colchester so have been happy to provide positive comment- but they do seem very eager to get customer feedback which must be a good thing!
 
Right BEFORE you complain, work out what you want them to do about it - if it's just a rant don't waste your time.

Personally, if you have time, I'd drive the car down there & speak to the dealer principal to explain exactly what had happened, show him, though prooving it may be a little bit difficult as they might be thinking you're just after getting some money off what you paid so came up with this story.

So, I'd play it that you wanted to make him aware of it so he could review who had worked on your car in case it happend again to someone else & leave it there just in case someone was up to no good - last thing you'd want is for their reputation to be damaged needlessly... thank him & ask him to give you a call if they find anything.

... if this is all you're asking he 'might' be inclined to offer you a sweatener otherwise difficult to proove
 
Not great, but to play devils advocate, they'll be expecting to remove things as they have a thousand times before, and not have looked out for custom changes.
 
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