Tell your dealer.......

A

AlanJ

Elite
 North Yorks
Forum colleagues:

Many of us have various issues with our Zeds, some niggling and some more serious (and costly).

Some time ago I gave my local service department and parts guy details of the Forum. This has proved useful to them (and me) when trying to diagnose more common problems quickly and find details of parts. For example when my rear springs broke out of warranty the service guy rang BMW and told them of the number reported on the Forum - result repaired f.o.c. Now I'm not saying this type of thing will happen all the time but at least it gives them and you a chance to sort things out quickly and amicably.

Yes and some of you will say, 'We shouldn't have to do this,' and 'BMW dealers should give a better service etc etc.' But I'm a great believer in making life as easy for me as possible. This has and does.

Why not give it a go - you have nothing to loose and much to gain.
 
great idea, however i have tried it and found little response/interest, i have even given links to particular topics
 
Taz x said:
great idea, however i have tried it and found little response/interest, i have even given links to particular topics
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Sometimes dealer don't like being told what to do or shown the truth.

I still believe a lot of it comes down to your personal relationship with your dealer. So far I have been lucky with mine (10 year of dealing)
 
Taz x said:
srhutch said:
I still believe a lot of it comes down to your personal relationship with your dealer
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probably as quite a lot to do with it
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Yes, has a great deal to do with it. Take the soft approach in dealing with a problem and offer some solutions is a far better initial approach than banging fists on the table and making demands.
 
stevedruidstone said:
Synters cardiff played dumb when I mentioned the forum, in fact they also played dumb when I told them rear springs broke on a z4
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Same with Luton Specialist cars who arnt my local..
 
I agree too.....and its all too easy to forget that the dealer isn't part of the BMW company, they just sell their stuff, and philosophies and outlooks will vary tremendously from one to another.

But a polite but firm approach always pays off better than shouting the odds as Alan says.

It could be worse...we could be with Mercedes...... :headbang:
 
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