I just thought I'd share my thoughts on the service I had from Sytner Birmingham,
All in all really good, Dropped the car off, the service reception rep was happy to go round the car, marking down the condition of the car etc, sat me down gave me the warning on possible costs if it turned out to be a non warranty failure etc.
Went through my issue with me (stuttering after 2K rpm \ low power etc). then I left and went to work,
At 3pm, I got a call stating the car was ready, the fault (O2 sensor replacement) and it was covered by warranty.
I then pciked up the car, the service rep, went through the paper work and ALL the steps taken to diagnose the issue and resolve it.
Car felt MASSIVELY improved, so I suspect it had been on the way out for a while :x .
Very happy just wanted to share a happy dealer experience
(and no, I'm not on the BMW payroll
All in all really good, Dropped the car off, the service reception rep was happy to go round the car, marking down the condition of the car etc, sat me down gave me the warning on possible costs if it turned out to be a non warranty failure etc.
Went through my issue with me (stuttering after 2K rpm \ low power etc). then I left and went to work,
At 3pm, I got a call stating the car was ready, the fault (O2 sensor replacement) and it was covered by warranty.
I then pciked up the car, the service rep, went through the paper work and ALL the steps taken to diagnose the issue and resolve it.
Car felt MASSIVELY improved, so I suspect it had been on the way out for a while :x .
Very happy just wanted to share a happy dealer experience
(and no, I'm not on the BMW payroll
