Stealers/Dealers

A

Ant

Member
 Belfast
Emailed the local dealers for a quote for a 100k service...
Got back a forwarded cut and paste of the bmw-service page and a forgotten to delete email chain where they called me a tyre kicker lol

needless to say it's been sent to bmw uk complaints and a few other addresses

no wonder people opt for indies
 
Lol, I've had similar in the past with Audi.

Emailed customer services about a watchdog program where they were discussing the dash pod failure on TT's.

Customer services and the service team had an email conversation saying that all the chancers will be ringing up now and trying to get stuff fixed for free etc

customer services forwarded the email on to me (including the previous chain) asking me to pop in to book the car in.

Idiots
 
the worst bit of it was tbh the lad was so lazy he didn't even put any platitudes at the top
"hey ant, here's your quote, see ya soon! Vrrrrrrm -CustomerSalesGuy" or whatever
he literally just forwarded on with just the chain below it and it being blank it was just shoddy, my reply was tbh sarcastic but at 8am on a monday morning he started a crap day badly for me lol.

In fargo style the post is based on true events but the names have been changed to protect the stupid
Well CServiceGuyX isn’t this an error in judgement for an early Monday morning.
The age old mistake where you’re trying to clear up annoying tasks like customers asking you things (which would appear to be your job in this case unless your title is a clever ruse) and don’t delete the email chain behind it where you call said potential/current customer a “tyre kicker”.
Which actually I wasn’t, I’ve previously bought a number of parts from BMWDealer1 in the less than two years I’ve had this car, my favourite being a new roof motor which apparently lives in a tomb of water by design on the Z4…

Anyway a stupid query I know, asking the people who make the car, what things might be due a change around a certain age/mileage as some parts become end of life and degrade purely based on time never mind wear. 100k normally seems to be one of these intervals in car land (hence why I provided said details), so outside of the usual “inspection I/II” I had expected some other work for such a marker, hence the question and request for a cost for possibly doing said work. (a chore for you I know CServiceGuyX…. pffft Mondays, right?)

Despite the various reviews on local car forums and owners clubs that would tell me to head towards Dealer2 or Dealer3 for anything and avoid yourselves, the crux of it is I tend to be busy and frankly hate hassle, therefore you being relatively close to where I work/live/play footy, it’s handy, and being pretty impatient I’m usually a “feck it” kinda guy (probably why I own this fairly impractical car) and will generally take the easier option whether it’s cheaper or not.

Anyway work to do, which is I.T (nerdy stuff CServiceGuyX, you’d hate it), but also gives me a certain set of particular skills
Skills which allow me to send emails,
Emails with said insult in bold so it stands out to the other people I have copied in,
Hopefully one of which will pass on the ability to use delete to you in an endeavour to avoid any future faux pas.
(it was Oscar weekend, movie reference to finish off… ah Mondays)

So thanks for the quote, kind of.
-Ant
Click to expand...
 
:evil:

They probably thought they had a 'right one' here - asking about a 100k service that doesn't exist :?

Why do people get hung up on this 100k milestone?

100,000 is just a number, like any other, it's only humans who give it any significance and get hung up on it :headbang: What do you think will go wrong at 100k, that can't go wrong at 80/90k?

Keep up the scheduled servicing, with interim oil services, and replace anything that needs replacing as it comes up.

It's what I've done with my Z4M - 3-4 oil changes and an inspection 2 every year - and it's approaching 150k.
 
mmm-five said:
:evil:

They probably thought they had a 'right one' here - asking about a 100k service that doesn't exist :?

Why do people get hung up on this 100k milestone?

100,000 is just a number, like any other, it's only humans who give it any significance and get hung up on it :headbang: What do you think will go wrong at 100k,
that can't go wrong at 80/90k?
Click to expand...

Keep up the scheduled servicing, with interim oil services, and replace anything that needs replacing as it comes up.

It's what I've done with my Z4M - 3-4 oil changes and an inspection 2 every year - and it's approaching 150k.
Click to expand...

A right one? t's a simple question and for age and use it's a decent marker based on average milage especially when it comes to certain components.

An easy example (not for this car) is timing belt for other cars most of which telling you 50k/5yrs, between wear/tear from the use or from rubber degrading over time and becoming brittle, can it go wrong at 40k of course, is it more likely to go wrong at the limits put on it after testing, yes...and is it less costly to get the stuff done rather than wait for it to strip teeth and cause head damage?
it's not that i'm hung up on 100k, and there are markers in the service catalog for certain intervals 120k being one of them for some components... now some people might hit that in a much shorter timeframe, some not...does that mean a lower mileage car won't need that part changed because it never hit 120k? unlikely.
Hence asking and providing mileage and age
 
In fairness the box and diff oils are lifetime fill - but I believe that lifetime means 100k in BMW speak.
 
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