3.0 Si Anderson said:Mr Whippy it is too easy to say take it somewhere else and they should use flow charts etc...it is just not as simple as that. With cars nowadays ever more reliant on internal diagnostics if the problem is not obvious and the computer does not identify the issue then a lot of it is trial by error. The mechanic will make the best and most educated call on what they think may be the issue and see if that works. Generally an indy will try the most obvious options (these are very often the cheapest solution and 9 out of 10 times will cure it) rather than replacing whole parts which the stealers do. Do not kid yourself that you get better or more educated service at a stealer as those guys are just parts replacment technicians. I know of horror stories of stealers looking over £1k to fix a car that needed a £14 part and 20 mins of labour. There are loads of examples out there when a car works fine in the garage and half an hour later it is on the blink again. It will take time and patience and it is worth remembering that what he had done at the indy would have cost twice that at the stealer and they would most likely have done exactly the same. It can and will be trial and error.
BUT, a specialist should be trialling these easy/cheap part fixes with their own known good spares. Charging lots of time and even cheap parts to not fix it is, imho, lame.
Trial and error, imho, is sensible, if it's done scientifically and logically. It clearly wasn't because it's still broken, despite days to test it.
Yep, a dealer might be no better, but they will resolve the issue using the engineers flow charts for problem resolution. They made the car, they made a sensible diagnostic flow chart to resolve it.
Personally, I'd get a hold of the flow-chart and start going through it. I've diagnosed cars before, and resolved issues, and shotgunning parts in even if they are cheap, is not the solution.
What happens now is that you might think the new parts could be faulty too, or perhaps another part is forcing them to fault/fail... they are just charging you to pay for their mistakes and inability!
Sorry, bit of a pet hate this. If I knew I couldn't fix it, I wouldn't take the work on. The garage has proven they are useless.
Dave