This is not about my Z4, my other car, 2008 Ford Edge. Three weeks old.
In July 2008, my wife began working for a new company with a connection to Ford motor Co. Now she gets full employee discount on new Ford cars, so she wanted a Ford Edge as our utility vehicle (my winter car) so she can trade her X5 for a smaller car. We picked up the Edge September 30th. (very good price btw)
October 22, I drove to work at 8:00 am. At 9:20 I was going to visit another office and saw the rear window was shattered. There didn't seem to be a point of impact, just uniform shattered glass. I took pictures and called the dealer, assuming they would see the obvious, faulty glass probably reacting to the cold temperature, and repair under warranty. By the way, this was the first morning since I owned the car the temperature was below freezing. The car was stored in my garage overnight.
The dealer refused to even see it. I spoke with the manager who said this cannot happen without impact and was not covered at all. Reluctantly I had the window repaired as I needed the car for a weekend getaway that same week.
A few days later, my security director called me to his office and showed me the surveillance tape of my window spontaneously shattering at exactly 8:09 am. i contacted the dealer who said it didn't matter that i had proof, it wasn't covered. I sent an email to Ford Customer Care.
Any glass experts out there? Couldn't this happen if the glass was faulty?
In July 2008, my wife began working for a new company with a connection to Ford motor Co. Now she gets full employee discount on new Ford cars, so she wanted a Ford Edge as our utility vehicle (my winter car) so she can trade her X5 for a smaller car. We picked up the Edge September 30th. (very good price btw)
October 22, I drove to work at 8:00 am. At 9:20 I was going to visit another office and saw the rear window was shattered. There didn't seem to be a point of impact, just uniform shattered glass. I took pictures and called the dealer, assuming they would see the obvious, faulty glass probably reacting to the cold temperature, and repair under warranty. By the way, this was the first morning since I owned the car the temperature was below freezing. The car was stored in my garage overnight.
The dealer refused to even see it. I spoke with the manager who said this cannot happen without impact and was not covered at all. Reluctantly I had the window repaired as I needed the car for a weekend getaway that same week.
A few days later, my security director called me to his office and showed me the surveillance tape of my window spontaneously shattering at exactly 8:09 am. i contacted the dealer who said it didn't matter that i had proof, it wasn't covered. I sent an email to Ford Customer Care.
Any glass experts out there? Couldn't this happen if the glass was faulty?