Shameful Arnold clark

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Arnold clark, scottswood road Newcastle, slogan should be "broken promises delivered"

Sold a Seat ibiza to my daughter, unfortunatly i was not present.
Car was delivered unvaleted and was just plain disgusting inside, the guy that delivered it had obviously been smoking in it. Big hole in the back box,
Guy who delivered it " I couldn't hear nuffin" No thats because you had turned the cd player up full blast to drown out the noise.
When i contacted them they said they were aware there was a fault but thought it had been fixed, Most concerning as the car PASSED an MOT the morning of the day the car was delivered.

Rear ashtray assembly was missing, they promised to to replace but are now denying any knowledge of this.
Arnold clark in Dunfermline my home town have taken the car to repair the back box and valet it and commented on the state it was delivered in, they had to get authorisation from Scottswood road before they could carry out the repair, took Scottswood road a week to give authorisation.

When i called and asked to speak to the manager he was apparently to busy to take my call until i mentioned trading standards. I advised him that when ever one of his scuzzy salesmen decide to sell a car to an obviosly inexperienced young female it might be worth bearing in mind they will probably have an angry father ready to jump down their throats. He apologised for the exhaust and the cretin who delivered it, but still denys the ashtray promise.
F**kin Morons.
 
TBH nothing I hear about Arnold Shark shocks me after my own experiences of Arnold Clark Renault in Grangemouth and Stirling. Muppets.
 
My wife bought her Megane from them about a month ago,, Guess what, its in for repair (Clutch)
 
Nosa,

Here is the address to write to to complain:

Arnold Clark Customer Services Department,
134 Nithsdale Drive, Glasgow, G41 2PP

Dont forget to put in the full name of the salesperson and the full name of the person who promised you the new ashtaray. In the UK dealers are required by law to sell vehicles in a roadworthy condition - a defective back box, contrary to Construction and Use laws is certainly not roadworthy. Have a look at their website and quote their philosophy in your letter.....

http://www.arnoldclark.com/customer-services/

TELL US WHAT HAPPENS
 
I'm pretty sure they could get in a fair amount of trouble for giving a car in that state an MoT pass certificate... be worth following up on that perhaps!
 
Thanks guys,
i did fill in an online email address but don't have much faith in it. the saga with the exhaust continues (still not fixed coz they ordered the wrong part,,, Fuds) and also she bought VRPI which was not shown on the agreement, told they would amend and post, still waiting. Will write to the address given there :thumbsup: and let you know what happens.
:soapbox:
It's my Daughter i feel for, she passed her test today and was looking forward to driving tonight with her boyfriend, but AC still have the car because the part MIGHT be in tomorrow.
She is gutted.
 
Update,
My Daughter called AC today to get an update,
Reply went something like this, Well,, er , you see, well er, the part hasn't come in. (3 days so far to get and fit a back box which they don't have yet)
It was about a minute and a half after my daughter had finished her reply i had a tear of pride in my eye. Bear in mind she was dealing with a Service manager of about 50 years of age.
Ashtray assembly unit (previously denied) has been removed from another Ibiza on the lot, and fitted, inside given full pro valet, car washed polished waxed, If her car is not delivered to her work tomorrow with the new back box fitted then and if i may quote her, "There had better be a car that i would not be embarressed to be seen in waitng for me or i will be back on the phone tomorrow to shout in your other ear"
This was agreed.
I have however no intention of letting them off that easy, There customer services dept still has 24 hours left to respond to my complaint, when they havn't responded I will be writing to the address kindly supplied by Alanj :thumbsup:
And i know also have the name of the salesman and delivery moron. and i am also in possesion of a phone number for there customer services dept.
Watch this space.....

My wifes new car was delivered by me to AC in Grangemouth to get the slipping Clutch fixed on Tuesday morning 9.45AM to be precise, My wife called them this evening to find out the progress, she is mainly in a hurry to get her car back as the courtesy car given was a Kangoo :lol:

Any way she was told that no-one has looked at it yet as they are busy, What happened next is not printable............
 
UPDATE.

Letter received from AC customer service dept in Glagow saying after investigation they wish to apologise for the negative experience we have had and would like to offer her the next 32 point service on the car free of charge.

As it stands at the moment the back box has been fitted but when they delivered the car back it was not valeted. She can not have the VRPI she agreed to purchase as this was not put through on the finance and if she wants it now she would have to pay for it outright.

TBH I can't be bothered chasing down the whole MOT thing but at the same time i would not be confident putting her car in for a service free or not.
Would you guys settle for this?
 
I'd press for a full refund and buy a car from somewhere with better customer service. Do they have a 30 day no quibble refund policy?
 
Nosa said:
I hear ya guys but not an option really, She loves her wee car.
Click to expand...
Aah, I remember those days: Buying my second car my dad knew it was a lemon, just had this feeling that something wasn't right and kept telling me not to buy it... but no, I had to have it.

Of course, he was right... It was a total dog, caused me no end of problems and misery. Lesson learned!
 
My view is alway to inspect the car before delivery. I know hindsight is a wonderful thing, but its worth a trip to check the car before it even leaves the lot to make sure you have everything done and all promises are kept. Getting delivered is a nice touch, but to me its only to hide things. I know its not much help......
 
Nosa said:
I hear ya guys but not an option really, She loves her wee car.
Click to expand...
TBH I think - despite the attachment - pushing for a refund is the best option. She'll find another BETTER car from a better dealer who might give a sh*t, and this experience will be forgotton. I certainly wouldn't trust AC to carry out a proper service, given my experiences with them - completely incompetent mechanics IME.
 
Get a refund or get an AA or similar inspection completed on it that AC pay ..... as per previous posters i would not go near ac...one of the reasons i have a Z4 in the garage rather than another MX-5 is how hopeless AC were at servicing it.... went in for brakes and they managed to damage all the paintwork on the car ... it also had 3 complete replacement hoods that only ever lasted 6 months ......they just could not fix it was costing mazda a fortune..
 
The car itself is mechanically sound and body work is in good order My biggest complaint is with the way the two branches dealt with the issues we had, The car is booked in to an independant garage that i know and trust for a once over, free of charge. as with Tweeds experience there is no way i could talk her into getting rid and going somewhere else, We both washed the car this morning and she is over the moon with the way i got it to shine for her. But like me she has no faith in AC and especially inthem doing a service, She is going to respond to the letter refusingthe service listing why she does not want them near it again and wants them instead to foot the bill for an independant professional Valet as it is BOGGIN inside.
 
It is so shameful the way main dealers handle and deal with customers. Over here in good old Germany the dealers customer services ring you up after you've had your motor back from them and quiz you on the level of service you recieved. Pride in customer relations is something the UK dealers could learn from the German industry.
 
Alanj, What is the point of anyone contacting AC customer service Dept???? All you get is that m----t Alisdair Craig, who will do nothing ----except patronise you at best. :headbang:
 
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