Servicing with a comprehensive warranty

[oli_d2003]

My e86 is nearly due for an inspection II service and I am looking at taking it to a specialist BMW independent to have the works carried out (cost £299 compared to £429 at main BMW dealer).
I'm not bothered by having an independent stamp in the service book rather than BMW as if I were buying my car I wouldn't mind where the work was carried out as long as it had been done.
I do however have the monthly comprehensive insured warranty on my coupe so my question is - if in the future the car was to have something go wrong and I wanted to claim off the warranty to fix it at BMW dealer, could they potentially kick up a fuss and refuse to pay as the vehicle had not been serviced by BMW?

Thoughts?

 

[David-H]

My e86 is nearly due for an inspection II service and I am looking at taking it to a specialist BMW independent to have the works carried out (cost £299 compared to £429 at main BMW dealer).
I'm not bothered by having an independent stamp in the service book rather than BMW as if I were buying my car I wouldn't mind where the work was carried out as long as it had been done.
I do however have the monthly comprehensive insured warranty on my coupe so my question is - if in the future the car was to have something go wrong and I wanted to claim off the warranty to fix it at BMW dealer, could they potentially kick up a fuss and refuse to pay as the vehicle had not been serviced by BMW?

Thoughts?

EU Block Exemption laws let customers get cars serviced outside dealer networks without invalidating their warranty. But manufacturer service schedules must be followed and original equipment parts used.

You MUST keep detailed records if servicing your car outside of the dealer network. Makers aren’t obliged to pay claims when a car hasn’t been properly looked after – ensure you can prove yours has been with details of all parts used, even the make / grade of oil used.

 

[mmm-five]

EU Block Exemption laws let customers get cars serviced outside dealer networks without invalidating their warranty. But manufacturer service schedules must be followed and original equipment parts used.

You MUST keep detailed records if servicing your car outside of the dealer network. Makers aren’t obliged to pay claims when a car hasn’t been properly looked after – ensure you can prove yours has been with details of all parts used, even the make / grade of oil used.

EU block exemption laws are only relevant where it's a manufacturer supplied warranty on a new car - as you don't have a choice in who supplies the warranty.

Any other warranty is classed as an insurance product and is regulated in a different manner - and thus you are required to follow the terms and conditions as laid out in the insurance policy.

Although saying all that, BMW have eased their 'BMW only' stipulation in the later insured warranty so that you can use any VAT registered garage, as long as the service schedule is followed and original parts are used.

 

[wegras]

My experience with the BMW insured warranty is that they will exploit any issue to wriggle out of paying up ,beware

 

[Nanu]

My experience with the BMW insured warranty is that they will exploit any issue to wriggle out of paying up ,beware

On a previous car I asked my local BMW dealership the same question. They said it was perfectly OK to have it serviced by anyone but BMW could invalidate the warranty if they could show that the fault was as a result of that service not being done to BMW standards. All sounded like it would end up in court to me.

 

[VRSteve]

My e86 is nearly due for an inspection II service and I am looking at taking it to a specialist BMW independent to have the works carried out (cost £299 compared to £429 at main BMW dealer).
I'm not bothered by having an independent stamp in the service book rather than BMW as if I were buying my car I wouldn't mind where the work was carried out as long as it had been done.
I do however have the monthly comprehensive insured warranty on my coupe so my question is - if in the future the car was to have something go wrong and I wanted to claim off the warranty to fix it at BMW dealer, could they potentially kick up a fuss and refuse to pay as the vehicle had not been serviced by BMW?

Thoughts?

EU Block Exemption laws let customers get cars serviced outside dealer networks without invalidating their warranty. But manufacturer service schedules must be followed and original equipment parts used.

You MUST keep detailed records if servicing your car outside of the dealer network. Makers aren’t obliged to pay claims when a car hasn’t been properly looked after – ensure you can prove yours has been with details of all parts used, even the make / grade of oil used.

This terrible advice and as someone else has said its not right!!

For your own peace of mind, while you have the extended warranty keep it with BMW, it'll only give you headaches further down the line should you need to make a claim.

 

[Nanu]

One solution to cut costs is have the work done by a BMW dealership but you supply the parts, oil etc. It's amazing how much you can save.

Last oil service I did this and saved about 30% and made sure when the dealership did the invoice which stated customer supplied parts, I insisted they added Customer supplied "BMW approved" parts (Which I did) before I paid.