Sat Nav
- Thread starter ronk
- Start date
Zed Five said:
Indeed. The sun is shining as well.
If you are still stuck next week, I will rescue you as I will be back there again.
Also, you can pop in any dealer as you have European warranty (I guess you are near Arnhem as that is your usual stop. The dealer is in Velp, which is where I was born
).I called into a dealer called " Poelgeest " in Amstelveen. Very helpful people - they tried but failed - after an hour on the old 1996 map book and lode stone, it sparked back into life.
I've lost confidence in the system now and more so with the assist people - Allianz (formally Mondial)
They laughingly refer to Euro Assist!!!
Certainly didn't assist me. I was left waiting for 4 hours before the jokers phoned and said "tough - we can't help! "
The destination was set pre boarding the ferry last night but it lose its marbles and locked itself in the North Sea. I'm sure my last z4 was ok when I did that same thing.
I've lost confidence in the system now and more so with the assist people - Allianz (formally Mondial)
They laughingly refer to Euro Assist!!!
Certainly didn't assist me. I was left waiting for 4 hours before the jokers phoned and said "tough - we can't help! "
The destination was set pre boarding the ferry last night but it lose its marbles and locked itself in the North Sea. I'm sure my last z4 was ok when I did that same thing.
I always set the destination when I leave in the UK, and yes, when I get out of the tunnel the system is confused for about a minute or so, but certainly not a long time. It also thinks it is still in the UK - not in the middle of the sea.
With the abandoning of the roaming charges, you could use the Google maps as a backup though.
With the abandoning of the roaming charges, you could use the Google maps as a backup though.
Bmw assist were worse than bloody useless !
I have no confidence in their ability to help and had a politicians answer from one of their managerials last night!
I'm now in a sitiuation where I've lost all confidence in a system next time I drive abroad. Ie do I need new software or hardware ?
The last E89 I had was inch perfect as have been all the other cars system I've ever had so I've become reliant on them - then they break and I'm just not prepared !
The iPhone is set with google maps for the next few trips and I will try and get it talking thro bluetooth
Update :- It worked for a while from SW Germany then lost position - it went back to about the starting point.
I have no confidence in their ability to help and had a politicians answer from one of their managerials last night!
I'm now in a sitiuation where I've lost all confidence in a system next time I drive abroad. Ie do I need new software or hardware ?
The last E89 I had was inch perfect as have been all the other cars system I've ever had so I've become reliant on them - then they break and I'm just not prepared !
The iPhone is set with google maps for the next few trips and I will try and get it talking thro bluetooth
Update :- It worked for a while from SW Germany then lost position - it went back to about the starting point.
pvr said:
If the on / off button is held in for approx 30secs, the system will re start from the BMW screen. (Ref R.E92)
It didn't help in my situation .
The car is booked into the dealer on our return from the Euro trip.
As a footnote, Bmw Assist and Concierge service have been about as much use as an ash tray on a motorbike.
The concierge service gave me the address for a dealership in another country and were no help giving me directions to a dealership only 10 miles away when I had a kaput sat nav.
When i got off the ferry this morning I took the car to the dealer who supplied the car. They identified the problem with the lack of sat nav.
Apparently the dealer who fitted the kit had cable tied the GPS signal wire to the existing GPS wire - all very neat and tidy but there was a conflict they say i.e. signal contamination. They have re routed and tell me its all ok now.
So for two weeks on holiday Ive been without the system because the dash cam installers mistake. (BMW main Dealer) They did tell me that they had never installed a system in an E89 and they did have a problem at installation. Ive been used as a guinea pig and its caused me some grief. I did phone them from the Netherlands to ask if the problems were / could have been in any way related to their work but they assured me not.
The service manager is to contact me tomorrow to discuss - what should I be looking at to compensate?
Apparently the dealer who fitted the kit had cable tied the GPS signal wire to the existing GPS wire - all very neat and tidy but there was a conflict they say i.e. signal contamination. They have re routed and tell me its all ok now.
So for two weeks on holiday Ive been without the system because the dash cam installers mistake. (BMW main Dealer) They did tell me that they had never installed a system in an E89 and they did have a problem at installation. Ive been used as a guinea pig and its caused me some grief. I did phone them from the Netherlands to ask if the problems were / could have been in any way related to their work but they assured me not.
The service manager is to contact me tomorrow to discuss - what should I be looking at to compensate?
Not good that they didn't install the satnav correctly :thumbsdown: Not meaning to sound rude, but why do you think you need compensation? Other than an inconvenience, there was no actual damage or injury caused was there?
Perhaps its a cultural thing that I don't get - over here we tend to roll over and take it, more often than not :lol:
Perhaps its a cultural thing that I don't get - over here we tend to roll over and take it, more often than not :lol:
A question is not being rude!
There are UK consumer laws that relate to the standards of service and they certainly didn't meet those standards of competence.
I went on a motoring holiday into Europe and wasn't really prepared when the Nav didn't work - ok i was able to use the mobile phones display but it wasn't what i would have chosen to do.
I fully accept that things go wrong - we all make mistakes - but its how mistakes are corrected that counts. I gave the every opportunity to help or advise but they chose not to.
There are UK consumer laws that relate to the standards of service and they certainly didn't meet those standards of competence.
I went on a motoring holiday into Europe and wasn't really prepared when the Nav didn't work - ok i was able to use the mobile phones display but it wasn't what i would have chosen to do.
I fully accept that things go wrong - we all make mistakes - but its how mistakes are corrected that counts. I gave the every opportunity to help or advise but they chose not to.
To be fair to my local BMW dealer, they are now jumping thro hoops to correct the problem. As it's been previously documented as a problem by BMW the tech dept is involved .
To date they have now moved the dash cam antennae and wrapped the cable with a foil screening tape and it all seems to be working again.
No matter what happens in the UK I will be taking my old TomTom sat nav as a back up next Euro trip.
To date they have now moved the dash cam antennae and wrapped the cable with a foil screening tape and it all seems to be working again.
No matter what happens in the UK I will be taking my old TomTom sat nav as a back up next Euro trip.