SANDAL

paddy wright

paddy wright

Elite
 south yorkshire
Site Supporter
These guys are getting increasingly less helpful- just booked a service with them- it seems like they were doing me a favour. I arranged a loan car ( that they make you give them 10 pounds for fuel! !) They wot let me drop the car off the night before as they need the loan car for staff- this never used to be the case! waste of time and very unhelpful! Shame as I used to really rate them!
 
As an after thought -this rant is a directed as a general dealership disappointment- there are some great staff at sandal but overall the buying (tried to buy a car from them but being young they didnt take me seriously) and servicing experience with them is not good.
 
I always found them to be pretty good TBH, but they do make you wait around for seemingly no reason when you book your car in for service. Takes 20 mins to do the handover, which I can never understand.

:idunno:
 
like i said- i used to rate them but they have become more lax recently- i had to remind them of the existance of the 4 plus scheme with a seperate call!
 
They had a red Z4MC in a few weeks back, the front was all chipped. When I mentioned it they said they don't prep cars any more until they are sold?????

In the old days you *had* to prep them to sell them, but obviously not any more :rofl:
 
Wondermike said:
They had a red Z4MC in a few weeks back, the front was all chipped. When I mentioned it they said they don't prep cars any more until they are sold?????

In the old days you *had* to prep them to sell them, but obviously not any more :rofl:
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A good way to save money, because once it's got a deposit on it you are less likely to kick up a fuss and walk away after waiting a week if the work they did is crap.

I rang a Sandal Wakefield, and they were about half as nice on the phone as the Coopers I rang for the same query, and were more expensive.

Also Sandal advised someone I know that their Z4 didn't need a service for another 6 months because of very low mileage, despite it already been 2.5yrs at that point (they will do it in June this year at THREE years!!!)

That alone sealed that dealers fate. I won't be using them for being not nice on the phone, and advising against BMW's service schedule.

Dave
 
paddy wright said:
As an after thought -this rant is a directed as a general dealership disappointment- there are some great staff at sandal but overall the buying (tried to buy a car from them but being young they didnt take me seriously) and servicing experience with them is not good.
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I noticed this myself last time I used them.

Actually nipped in just before Xmas to see a 123d coupe as I was debating (due to a worry at the time re: my job). Anyway, the salesman at the time was very unhelpful and curt, and it was really disappointing. I bought my first Z from Sandal and they were great (the particular salesman was excellent and is still extremely helpful 4 years later). Even when I bought the M they were courteous when they couldn't match my deal with Sytners.

Hopefully just a bit of a blip and they'll be as good as they used to be
 
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