Customer service is only needed if the device has problems 
I had a Desire HD for 2yrs, no problems. Now the One X. I think HTC are making some great kit now.
I've said it before, its nice to not be constrained and have to use itunes, have to re-encode video to play it... Real plug and play is what i like.
Plus, go play with a One X demo, so slim, no seams, amazing screen... Not sure what the iPhone 5 will bring, but Google are making a hell of an argument for Android.
Sent from my HTC One X

I had a Desire HD for 2yrs, no problems. Now the One X. I think HTC are making some great kit now.
I've said it before, its nice to not be constrained and have to use itunes, have to re-encode video to play it... Real plug and play is what i like.
Plus, go play with a One X demo, so slim, no seams, amazing screen... Not sure what the iPhone 5 will bring, but Google are making a hell of an argument for Android.
Sent from my HTC One X