As far as I am aware the level should be up to the mark on the side of the plastic reservoir on the top of the pump. If it is low just top it up with hydraulic oil. The circuits for the rams have feed and return pipes and should self bleed with a few open and closing operations, the level should be up to the mark once its been bled of any air. If it is still unable to open then the pump itself may have worn and not producing enough pressure to lift and open the hood.