I have two Ring Cams, a first gen and the latest gen with a solar panel.
I had a message from Ring flash up on my phone yesterday to say they are withdrawing support for the first Gen cam. When I opened the message it took me to a blank Ring Web page
which was useful.
I checked the cam in the Ring app and it was offline with battery power at 37%. No problem I'll reconnect it and get it back online. Problem is it now won't connect and when I've tried to charge it for the past 24 hours the battery status isn't changing. Thought I would try and delete the cam altogether from the app and reinstall it. Problem is now you can only add the latest devices which have a QR code which the first gen cam doesn't. So looks like the cam has had it. Next step now is to try and get a subscription refund as I still have 8 months still to run. Nothing mentioned by Ring on a refund. Just a poor show as there must be still be alot of first gen cams out there with live subscriptions and I bet Ring won't go out of their way to give Automatic refunds, especially at nearly 50 quid a year per cam.
Tim.
I had a message from Ring flash up on my phone yesterday to say they are withdrawing support for the first Gen cam. When I opened the message it took me to a blank Ring Web page

I checked the cam in the Ring app and it was offline with battery power at 37%. No problem I'll reconnect it and get it back online. Problem is it now won't connect and when I've tried to charge it for the past 24 hours the battery status isn't changing. Thought I would try and delete the cam altogether from the app and reinstall it. Problem is now you can only add the latest devices which have a QR code which the first gen cam doesn't. So looks like the cam has had it. Next step now is to try and get a subscription refund as I still have 8 months still to run. Nothing mentioned by Ring on a refund. Just a poor show as there must be still be alot of first gen cams out there with live subscriptions and I bet Ring won't go out of their way to give Automatic refunds, especially at nearly 50 quid a year per cam.
Tim.